Ignite Relocations Ltd Reviews 

113
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff for guiding them smoothly through complicated international relocations from start to finish. Many people note that the team provides constant communication, offering prompt updates and answering all questions with remarkable patience. Consumers highlight that belongings arrive safely and securely without any damage, making the entire moving journey completely stress-free. Some reviewers were not happy with occasional transit delays caused by external factors beyond the direct control of the team. A few other people also noted minor complications involving local delivery partners or contractors during the final drop-off phase.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the entire process from start to finish is... See more

Staff

Consumers find staff to be positive, highlighting a strong sense of satisfaction with the support received... See more

Customer service

Clients share positive opinions on customer service, highlighting proactive communication and consistent... See more

Delivery service

People report positive experiences with delivery service, highlighting exceptional packing and professional... See more

Response time

Reviewers express great appreciation for the prompt response time and efficient communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from our first contact with Ignite they were fantastic. We were moving from the Highlands of Scotland to Outback Australia. A big change and stressful. But through the whole process Emma and her... See more

Company replied

Rated 5 out of 5 stars

Right from the start Emma at Ignite was amazing. She followed up any queries we had, she was thorough and diligent in all communications and she chased up info when we asked. All in all, the service s... See more

Company replied

Rated 5 out of 5 stars

My move was from the UK to USA i made contact with Ignite 3 months prior to the move date and spoke with Josh who was super knowledgeable and helpful. I then got moved to Diana and Emma to finish the... See more

Company replied

Rated 5 out of 5 stars

We relocated from UK to Geneva with Ignite. The central teams were responsive, helpful and clear on prices, procedures and organisation. The moving teams on both ends, were friendly, respected and loo... See more

Company replied


Company details

  1. Moving Company
  2. Shipping Service

Written by the company

At Ignite Relocations, we specialise in providing reliable and efficient shipping and removals services from the UK. Whether you're moving locally, nationally, or internationally, we deliver a seamless and stress-free experience tailored to your needs. With years of industry expertise, our professional team is committed to handling your belongings with the utmost care, ensuring they arrive safely and on time. From household moves to corporate relocations, we offer a range of services, including packing, storage solutions, and customs assistance for international shipments.


Contact info

4.8

Excellent

TrustScore 5 out of 5

113 reviews

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4.8

All reviews

(113)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Really positive experience - great service, good price

I had a really positive experience with Ignite Relocations coordinating moving of furniture etc from the UK to Australia. Emma was incredibly proactive and helpful - I really valued her friendly approach on the phone and experience. It was reassuring knowing everything was on track while preparing the move, and then with constant check-ins over email while items were being shipped and final delivery was being organised. I found ignite via a quote comparison tool and they were competitively priced, and I'd strongly recommend them for a high standard of service and reasonable cost.

25 August 2026
Unprompted review
Ignite Relocations Ltd logo

Reply from Ignite Relocations Ltd

Dear Edward,

Thank you so much for taking the time to share such a detailed review. We are delighted to hear that you had such a positive experience with Ignite Relocations and that Emma was able to make the process as smooth and reassuring as possible.

Thank you again for choosing Ignite Relocations and for recommending us. We really appreciate it and wish you all the very best in Australia!

Regards,
Ignite Relocations

Rated 5 out of 5 stars

Great Experience

27 August 2026
Unprompted review
Ignite Relocations Ltd logo

Reply from Ignite Relocations Ltd

Dear Tani,

Thank you for your review and kind words.

We look forward to working with you.

Regards,
Ignite Relocations

Rated 5 out of 5 stars

This was my second time using Ignite…

This was my second time using Ignite Relocations and once again, first class service from beginning to end. My move involved shipping from Qatar to England. Unfortunately, the war in the Gulf region started days after my items were collected, so they ended up being stuck for a few months, whilst alternative routes were organised. The commuication from the Ignite Relocation office was excellent, and we patiently waited for updates. Eventually, my shipment was on its way and has now arrived safely back in England. This moving company has a friendly, dedicated team who really do their best to make shipping as smooth as possible. I highly recommend Ignite Relocations and I would't hesitate to use them again.

23 August 2026
Ignite Relocations Ltd logo

Reply from Ignite Relocations Ltd

Hi Gemma,

Thank you so much for taking the time to share your experience and for choosing Ignite Relocations for your move once again. We are delighted to hear that, despite the unexpected delays and challenging circumstances, you felt well supported and kept informed throughout the process.

We really appreciate your patience and understanding while we worked to find an alternative route for your shipment. It’s wonderful to know that your belongings have now arrived safely back in England.

Thank you for your kind words about our team and for your recommendation. It was a pleasure assisting you again, and we would be delighted to help you with any future moves. Wishing you all the very best!

Regards,
Ignite Relocations

Rated 5 out of 5 stars

Couldn't get much better than this.

Right from the start Emma at Ignite was amazing. She followed up any queries we had, she was thorough and diligent in all communications and she chased up info when we asked. All in all, the service she was able to provide was A+. Will happily use the company again and hope she is still there when we do. She is an absolute credit to the company. :)

18 August 2026
Ignite Relocations Ltd logo

Reply from Ignite Relocations Ltd

Dear Anna,

Thank you for sharing such lovely positive feedback. We are happy to hear that you are pleased with the service received.

Should you ever require our assistance in the future, you know where to find us!

Wishing you all the best.

Regards,
Ignite Relocations

Rated 5 out of 5 stars

The whole process worked very well

The whole process worked very well, from the quotation selection to the packing of our goods and the delivery in Thailand it was seamless. Big thanks goes to Diana Uta who supported me throughout. I would recommend Ignite Relocations if you want a professional job doing.

15 August 2026
Unprompted review
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Reply from Ignite Relocations Ltd

Dear Bryan,

Thank you so much for your wonderful review! We are delighted to hear that your relocation to Thailand was seamless from start to finish.

Diana will be thrilled to know that her support made such a positive difference throughout your move. We truly appreciate your recommendation and wish you all the best in your new home!

Regards,
Ignite Relocations

Rated 5 out of 5 stars

I would rate these guys 4.5 stars

I would rate these guys 4.5 stars. Very good to deal with. Emma was looking after our whole journey and did a great job with keeping in touch. The packing side of things was exceptional, I mean nothing broken, and we used these guys to ship all of our stuff to Dubai (from UK) and back again (because of the war). I would highly recommend Ignite and use them again without hestitation.

13 August 2026
Unprompted review
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Reply from Ignite Relocations Ltd

Dear Mike,

Thank you for your kind words and recommendation.

We are glad to have moved you and your family for the 2nd time and will be here should you need us in the future.

All the best back in the UK.

Regards,
Ignite Relocations

Rated 5 out of 5 stars

Ignite Relocations quoted us on our relocation back to South Africa

Ignite Relocations quoted us on our move from England back to South Africa. I found Dominic extremely knowledgeable on local South African taxes and duties. He highlighted a potential significant additional cost to us that we needed to consider at the time. He was also one of the few suppliers to regularly follow-up on the quotation. Given this experience I would recommend them for an international removal.

11 August 2026
Unprompted review
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Reply from Ignite Relocations Ltd

Dear Rosalyn,

Thank you so much for your fantastic review and recommendation! We are delighted to hear that Dominic’s knowledge and guidance helped you plan your move with greater confidence.

Wishing you all the very best with your return to South Africa.

Regards,
Ignite Relocations

Rated 5 out of 5 stars

Diana was a star!

Excellent, personal service throughout the hectic moving process from UK to USA.
Diana stayed in contact from start to finish to make sure we were satisfied at every step and was an excellent coordinator

31 July 2026
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Reply from Ignite Relocations Ltd

Dear Martin,

Thank you so much for your wonderful review! We are delighted to hear that you received excellent personal service throughout your move from the UK to the USA. Moving internationally can be a hectic experience, so it’s fantastic to know that Diana was there to keep everything on track and ensure you felt supported from start to finish.

Wishing you all the best in your new home!

Regards,
Ignite Relocations

Rated 5 out of 5 stars

Josh and the team were awesome

Josh and the team were awesome! Very through, kind, responsive, and flexible. Great rates, I can't say enough about how good they are. I would strongly encourage you to give them a shot so you can experience the same thing!

1 August 2026
Unprompted review
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Reply from Ignite Relocations Ltd

Dear Max,

Thank you for your kind words and taking the time to leave us a review!

We wish you all the best.

Regards,
Ignite Relocations

Rated 5 out of 5 stars

Emma Bowen made it easy

Emma Bowen was our lead moving coordinator and I cannot express how amazing she and the team were. This was our 5th move in 9 years and they made us realize how easy and hassle free it can be. Emma was extremely proactive and kept us up to date with all the progress. Truly great.

24 July 2026
Unprompted review
Ignite Relocations Ltd logo

Reply from Ignite Relocations Ltd

Hi Carl,

Thank you so much for your wonderful review! We are delighted to hear that Emma and the team made your fifth move in nine years your easiest yet.

Emma takes great pride in providing proactive communication and making the moving process as smooth and stress-free as possible, so it's fantastic to know her efforts made such a positive difference.

Thank you for trusting us with your move. We truly appreciate your kind words and wish you all the very best in your new home!

Kind Regards,
Ignite Relocations

Rated 4 out of 5 stars

Service from Emma Bowen was excellent

Service from Emma Bowen was excellent. Unfortunately the Australian partner Kent Relocations made the process unnecessarily painful.

6 July 2026
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Reply from Ignite Relocations Ltd

Hi Karin,

Thank you for taking the time to share your feedback. We are delighted to hear that Emma provided you with excellent service throughout your move.

We are sorry to learn that your experience with our Australian partner, Kent Relocations, did not meet your expectations and made the process more difficult than it should have been. We understand how frustrating that can be, and we appreciate you bringing it to our attention. We'll be sharing your feedback with our partner to help improve the experience for future customers.

Thank you again for your review and we wish you all the best.

King Regards,
Ignite Relocations

Rated 5 out of 5 stars

We had a great experience with our big…

We had a great experience with our big move to Australia and the whole process from start to end was flawless with Emma’s Bowen help. She communicated regularly throughout the duration of our shipment arriving to the end destination.
Emma was always very helpful and reliable .
I would very much recommend Ignite Relocation .
Thank you !!

20 July 2026
Ignite Relocations Ltd logo

Reply from Ignite Relocations Ltd

Dear Ramona,

Thank you so much for your wonderful review and for trusting Ignite Relocation with your move to Australia.

We are delighted to hear that your experience was seamless from start to finish and that our team was able to provide the support, communication, and reassurance you needed throughout the journey.

Thank you again for your recommendation. We wish you all the very best as you settle into Australia!

Regards
Ignite Relocations

Rated 5 out of 5 stars

Emma is a star and went out of her way…

Emma is a star and went out of her way to help me.

14 July 2026
Ignite Relocations Ltd logo

Reply from Ignite Relocations Ltd

Hi Derek,

We really appreciate you taking the time to share your experience. It’s great to hear that Emma went out her way for you.

Thank you again for choosing Ignite.

Wishing you all the best back home in South Africa!

Warm regards,
Ignite Relocations

Rated 5 out of 5 stars

Satisfied customer

Excellent customer care all the way from start to finish. Receiving updates and follow ups in good time. Will definitely refer my friends and family to use your services!

8 July 2026
Unprompted review
Ignite Relocations Ltd logo

Reply from Ignite Relocations Ltd

Dear Ethel,

Thank you for taking time to share your positive feedback. We are so happy to hear that the communication was forthcoming.

Should you require our assistance in the future, please do not hesitate to contact us.

Kind Regards,
Ignite Relocations

Rated 5 out of 5 stars

Fantastic experience

The crew and the support throughout the process was fantastic. Moving countries is hard enough but the team did everything they could to ease it up for me. I also really appreciated that the crew had such a light hearted positive attitude throughout, making the move so much more fun!

3 July 2026
Unprompted review
Ignite Relocations Ltd logo

Reply from Ignite Relocations Ltd

Hi Priyanka,

Thank you for taking the time to share a review of your move.

We are delighted to hear that you had a positive experience during your move with the crew and team.

We will be sure to pass your kind comments on to all those involved.

Thank you again for choosing Ignite Relocations. We are grateful for the opportunity to have been part of your journey.

Kind regards,
Ignite Relocations

Rated 5 out of 5 stars

We have just signed with Ignite and…

We have just signed with Ignite and have been chatting with Dominic with regard to our move end of September. He has been a pleasure to deal with and has been very efficient in helping us so far. We look forward to them arriving and packing our goods up for the big move!

6 July 2026
Unprompted review
Ignite Relocations Ltd logo

Reply from Ignite Relocations Ltd

Dear Bobbi,

Thank you so much for your wonderful review!

We are delighted to hear that Dominic has made the planning process such a positive experience and that he's been able to assist you efficiently. We know that moving overseas is a big step, so it's great to know you are feeling confident ahead of your September move.

We really appreciate you choosing Ignite and look forward to taking great care of your belongings. Wishing you all the best as you prepare for your exciting new adventure and we will be with you every step of the way!

Regards,
Ignite Relocations

Rated 5 out of 5 stars

Great service

Great service, Emma was super

27 May 2026
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Reply from Ignite Relocations Ltd

Dear David,

Thank you for taking time to share your positive feedback. I am glad to hear Emma was able to assist you.

should you require our assistance in the future, please do not hesitate to contact us.

Kind Regards,
Ignite Relocations

Rated 5 out of 5 stars

We have just had our items collected

We have just had our items collected. From start of enquiry until picking up of our items we’ve had excellent communication. Dominic in particular has been extremely efficient and professional, responding quickly to any queries. The pick up crew were very pleasant and speedy in safely moving our items. We greatly appreciated the flexibility of the service when we ended up needing a last minute change to pick up. We have yet to receive our items at the other end but it’s definitely 5/5 for this stage in the process. Thank you

26 June 2026
Unprompted review
Ignite Relocations Ltd logo

Reply from Ignite Relocations Ltd

Dear Kirstin,

Thank you so much for taking the time to share your experience so far. We are delighted to hear that you have been pleased with the communication and service received so far and we will be sure to pass your kind words on to Dominic and our collection crew.

Glad to hear that we could accommodate the last minute change to your collection and make the process as smooth as possible.

We look forward to delivering everything safely and completing your move with the same high standard of service.

Regards,
Ignite Relocations

Rated 5 out of 5 stars

Hitch-free UK to US partial container move

I moved items from near London to near New York City and had a brilliant experience all the way through from the initial conversation, through packing, during shipping and to unpacking. The Ignite have put together a great team of industry professionals and partners.

7 June 2026
Ignite Relocations Ltd logo

Reply from Ignite Relocations Ltd

Hi Tim,

Thank you for taking the time to share a review of your move from the UK to the USA.

We are delighted to hear that you had a positive experience throughout the entire process, from the initial video survey and pre-packing advice through to the final delivery at your new home. Providing clear communication, expert guidance and a seamless relocation experience is exactly what we strive for.

We will be sure to pass your kind comments on to all those involved. Receiving feedback that our packing was considered "best-in-class" by the delivery team is especially rewarding and a testament to the care and professionalism of everyone involved.

Thank you again for choosing Ignite Relocations. We wish you every happiness and success in the USA and we are grateful for the opportunity to have been part of your journey.

Kind regards,
Ignite Relocations

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish! The team was excellent throughout the entire process. They were always in contact, easy to reach and consistently helpful whenever I had a question. A special mention goes to my main contact, Emma, who patiently dealt with me for two months despite an eight-hour time difference. She was a joy to work with, and the experience was smooth, professional and reassuring. I would definitely use their services again and would happily recommend them to others.

16 June 2026
Unprompted review
Ignite Relocations Ltd logo

Reply from Ignite Relocations Ltd

Dear Akiko

Thank you so much for taking the time to write us a review. We are so happy to hear that you had a great experience with Ignite Relocations.

We have passed on your positive feedback to Emma and the team who will be pleased to hear how happy you are. If you ever need assistance in the future, please do not hesitate to reach out.

Best regards,
Ignite Relocations

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