ING España Reviews 

They do NOTHING ABOUT FRAUD. I have experiences in the UK 20 years ago and Spain between 2020 and 2026. Useless in both countries, in Spain they don't have cashpoints and one office in a whole city. They do nothing about card transactions that are clearly fraud, sending you to an insurance company that requests all but a kidney to resolve the issue. Or in the second case, they literally didnt help making the most illogical excuses and sending me to the police online. not to ger the monry back but to shut down the site. They know for lower amounts people havent got the energy then when you go on holiday they are constantly stopping your own card payments for fraud. disaster. start helping your customers, thats why you earn interest off of us!

After several years with only one major problem they asked me to fill in W-8BEN form which I could not understand. However I managed to fill it in in June and posted it in their pre-paid print off envelope. Since then every time I go into my account they are threatening to block it. I then filled it in and sent it via email, result? No, they blocked my account! No explanation, no one speaks English and no way to resolve the matter. Fortunately, I keep minimal funds in the account for this very reason. Either they are slow or thick, I am not sure which! That's me done with them, absolute nightmare if you have a problem.

I have been customer since 20 years, but never in those 20 years have I experienced such a bad customer service. I have mortgage and all of my accounts with this bank, in May I had a problem with a €300 purchase that I have never received, there is no proof of delivery, as I have never received the product, I gathered together all of the communications and did a chargeback, the marketplace has now again charged my bank with €300 FROM A PRODUCT THAT I HAVE NEVER RECEIVED NOR SIGNED A POD, THERE WAS A COMMUNICATION FROM THE SELLER THAT AS SOON AS THEY GET THE PRODUCT THEY WILL REFUND ME, WHICH HAPPENED AND NOW ING IS CHARGING THIS AGAIN!!!!! I AM SO DISAPOINTED, THE CHAT IS UNEARABLE YOU ARE ON POSITION 50, PHONE SAYS THEY WILL CALL YOU BACK AND NO ONE CALLS BACK, THERE IS NO WAY TO COMMUNICATE WITH THEM. THE OFFICES DO NOT DEAL WITH CHARGEBACKS, THEREFORE THERE IS NO OTHER FORM OF CONTACTING THEM, HOW IS IT POSSIBLE THAT A BANK CAN JUST TAKE OF 300 EUROS FROM YOUR BANK ACCOUNT WITHOUT ANY RESTRICTIONS!!!!!! I AM LOOKING NOW FOR ANOTHER BANK TO CHANGE MY MORTGAGE, I HAD ENOUGH!!!!

Has scammers that steal money. And they have multiple accounts. This bank works for scammers and is for scammers avoid this bank at all cost.

Absolute worst bank you can ever imagine.

I’ve been a client for +10 years.
I have some money in the account.

And they block my accounts aprox every 2 months for no reason and then I have to talk several times to their customer service that tells me they will talki to their internal team and then nothing happens.

They dont let me access my money, not let me close the account. Nothing.

If you don’t like your money. Go to ING
Terrible bank.

Very good sir

The bank has been blocking my account for over a year. I provided them with my new ID and tax return, but it didn't help. They're demanding some other documents I don't understand, thereby violating EU directives and my rights.I sent a complaint to their support service. It's been two weeks now and there's been no response.

Easy to use. My favourite online banking app of all. There UX and backend team deserve an award. The experience and functionality is consistent across mobile and laptop devices. It's intuitive. Amazing dev. Work.

Leaving a negative review here seems to be the only way to receive any response with ING Spain! They will doubtless send a reply asking you to contact them with your problem via social media, and then they will ignore you there. Disgraceful service. No wonder confidence tricksters love using ING Spain accounts, they know they will get away with everything.

Ok very good...

When I joined in 2018 everything was great. The main reason I joined was the fantastic customer service. For the past two years, even for very serious issues, there is absolutely no help. Option 1. A bot that says, "perdon?" And nothing else. Option 2. A 15 minute waiting time to talk to someone and after waiting the call just automatically hangs up. Leaving the bank to move my money where is is appreciated.

Horrible bank. It keeps locking your account for no reason. It’s impossible to contact them—it’s like being in a dictatorship. They have my money as a hostage !!!! I hate them
Update: They replied here on Truspilot. I tried again to contact them to only get error messages via the web. They are truly hopeless. Very frustrating ! I can'teven close the account as I can´t contact them and they still have my money !

HORRIBLE, 0 atencion al cliente

Conclusion: forget ING. Reasons a) disrespectul with official languajes within spain, out of spanish. b) useless tech support. looks like I am working in ING Spain, trying to lead with all the problems with a useless automatic chat/telephone.

It has become so terrible to make use of the response are always slow to couple with a few bad experience received.

копіювання)
I am writing to provide feedback regarding my recent experience with ING.
I have been a client of the bank for two years and have always acted in full compliance with all requirements. On 31 March, I experienced a restriction on my account access caused by the system.
I contacted customer support, and while the staff member was polite and professional, I did not receive a clear explanation of the reason for the restriction or the necessary steps to resolve the issue.
This lack of transparency made the situation difficult to understand as a customer. I respectfully request a detailed review of my case and a clear explanation of the actions required to restore full access to my account.

My experience with this bank has been an absolute nightmare.
My account was blocked on the claim that I failed to provide the required documents, which is simply not true. I had already submitted the documents with all the requested information, and even resubmitted them again, yet my account remains blocked with no clear explanation.
Customer service has been extremely frustrating. Different agents provide contradictory information, and although I was repeatedly promised that someone would contact me to resolve the issue, no one ever did. On several occasions, agents even hung up during calls.
I made the mistake of transferring my savings to this bank, and now I have no access to my own money. When I asked to close the account, customer service said the only thing they could do was “open a case.” They could not tell me if or when my funds would be transferred to my other account so I can finally close this one.
This situation has caused a huge amount of stress, and there seems to be no clear path to resolution. The level of disorganization, lack of communication, and overall incompetence I have encountered is extremely concerning. I strongly advise anyone considering this bank to think carefully before trusting them with their money.

Absolutely appalling customer service and a completely dysfunctional IT system.

At the end of December 2025, I uploaded my ID through the ING Direct banking app to verify my identity, exactly as requested. By mid-February, my account was suddenly blocked because the system supposedly “couldn’t read” the photos I had uploaded. Instead of resolving the issue, I was forced to go in person to the branch at Francesc Macià in Barcelona and wait over an hour just to be seen. The employee then had me take yet another photo of my ID and upload it again through the same broken system — an absurd and pointless exercise.

Unsurprisingly, the system still cannot read the document, and my account remains blocked. Since then, I have called customer support multiple times, and on several occasions your agents have simply hung up on me in the middle of the conversation.

This level of incompetence is unacceptable.

why is it that i cannot deposit cash on the machines on weekends?