Intime Limo Reviews 

72
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and punctuality. People frequently note the drivers' courteous demeanor, making every journey pleasant. The booking process is also described as effortless, with clear communication and timely updates provided. Reviewers appreciate drivers assisting with luggage and their adaptability to unexpected delays or special requests, like detours. Many also commend the comfortable, clean vehicles and the overall efficiency, ensuring a smooth and reliable travel experience from start to finish.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently highlighting the punctuality and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers for their professionalism,... See more

Booking process

People report positive experiences with the booking process, finding it effortless and efficient. Customers... See more

Delivery service

Consumers find the delivery service to be highly satisfactory, consistently praising its punctuality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Intime Limo service on many occasions in Italy. We are very happy to recommend them to anyone. Booking on line was effortless. Communication has been excellent. Our driver information and... See more

Company replied

Rated 5 out of 5 stars

I cant imagine using another transportation service for our wedding weekend. Nikolai and his team were amazing and so professional with all of our guests. Thank you so much for safety transporting us... See more

Company replied

Rated 5 out of 5 stars

From start to finish including communication everything was seamlessly easy. Our driver was fantastic from the moment we met outside baggage claim until drop off at our villa. Perfect!

Company replied

Rated 5 out of 5 stars

An excellent service from start to finish. InTime let us know when they were arriving and our drivers name giving us complete confidence throughout. We even asked for a detour to see the leaning tower... See more

Company replied


Company details

  1. Limousine Service
  2. Minibus Taxi Service
  3. Taxi Service
  4. Taxi Stand
  5. Transportation Service

Written by the company

InTime Limo is Europe’s first chauffeur service with punctuality guaranteed – or the ride is free. Operating across Italy, we specialize in premium airport transfers, city-to-city rides, hourly chauffeur services, and private tours. Whether you’re a leisure traveler or a corporate client, InTime Limo combines comfort, discretion, and innovation to deliver a truly stress-free travel experience. Thanks to our proprietary technology InTime Control™, we monitor traffic, flight status, and every step of your journey in real time. Our promise? Pick-up on time or the ride is free. We also offer InTime Flex™, our flexible cancellation policy that lets you cancel free of charge up to 12 hours before your scheduled ride. Our fleet includes Mercedes-Benz sedans, SUVs, and luxury vans, all maintained to the highest standards. Every chauffeur is fully licensed, professionally trained, and fluent in English and Italian. Booking is simple and instant via our online webbooker, with transparent pricing and secure payment options. No hidden fees. No delays. Just exceptional service — on time, every time. Travel smart. Travel InTime. 📍 Available in Rome, Milan, Florence, Venice, Naples, Amalfi Coast, and beyond.


Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(72)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The driver was very professional and…

The driver was very professional and patient with us. The airline lost our luggage and he waited for us. I was very grateful since we had been traveling all night with little to no sleep. Definitely would recommend these services when traveling to Italy.

3 July 2026
Intime Limo logo

Reply from Intime Limo

Thank you for taking the time to share this.
We're so sorry the airline lost your luggage after a night of travelling with barely any rest — that's the last thing anyone needs on arrival.

We're glad our driver could stay with you and wait; being there for our guests when things don't go to plan is exactly what we stand for at InTime Limo.

Thank you for the kind recommendation, and it would be our pleasure to welcome you back on your next trip to Italy!

— The InTime Limo Team

Rated 5 out of 5 stars

Gregorio was so helpful and polite

Gregorio was so helpful and polite! Made the 3:45 pickup more bearable for sure. Grazi mille!

15 July 2026
Intime Limo logo

Reply from Intime Limo

Thank you so much for your lovely words!
A 3:45 pickup is never easy, so we're delighted Gregorio helped make the early start more bearable — that thoughtful, attentive service is exactly what we aim for at InTime Limo.

We'll be sure to pass your kind message on to him. Grazie mille, and we look forward to welcoming you again soon!

— The InTime Limo Team

Rated 5 out of 5 stars

Amazing transportation service

I cant imagine using another transportation service for our wedding weekend. Nikolai and his team were amazing and so professional with all of our guests. Thank you so much for safety transporting us and all our guests for the entire weekend.

29 June 2026
Intime Limo logo

Reply from Intime Limo

Thank you so much — it was an honour to be part of your wedding weekend!

Keeping you and all your guests safe and on time all weekend is exactly what we love to do. I'll pass your lovely words to Nicola and the team.

Wishing you a lifetime of happiness — and your InTime chauffeur will be waiting whenever you're back in Italy.
— The InTime Limo Team

Rated 5 out of 5 stars

Perfect!

From start to finish including communication everything was seamlessly easy. Our driver was fantastic from the moment we met outside baggage claim until drop off at our villa.
Perfect!

3 July 2026
Intime Limo logo

Reply from Intime Limo

Grazie, Lori! What a wonderful thing to read!
"Seamlessly easy" from baggage claim to your villa is exactly what we promise, and we're so glad your chauffeur delivered it.
It was a pleasure taking care of you — whenever you're back in Italy, your InTime chauffeur will be waiting, on time, every time.
Safe travels!
— The InTime Limo Team

Rated 5 out of 5 stars

We have used Intime Limo service on…

We have used Intime Limo service on many occasions in Italy. We are very happy to recommend them to anyone. Booking on line was effortless. Communication has been excellent. Our driver information and pick up details were emailed to us well in advance each time. The driver always arrived on time and was always so helpful and friendly. The vans are new and clean. We are grateful to them for always getting us to our destination on time.

21 June 2026
Intime Limo logo

Reply from Intime Limo

Dear Chris,

Thank you so much for taking the time to share such generous words — it means a great deal to every one of us.

Knowing that booking felt effortless, that our communication and advance driver details gave you complete peace of mind, and that our chauffeurs welcomed you on time — in spotless, comfortable vehicles — on every occasion, is exactly the experience we set out to deliver.
Punctuality and genuine care sit at the heart of everything we do, so to have earned your trust trip after trip is the finest compliment we could receive.

It has been a privilege to look after you across your journeys in Italy — and we'll be ready, on time as always, whenever your travels bring you back.

With our warmest thanks,
The InTime Limo team

Rated 5 out of 5 stars

Absolutely delighted with the service…

Absolutely delighted with the service and our driver Greg was a total gentleman! Will definitely use this company again! Thank you so much for a very positive experience! 💖

25 June 2026
Intime Limo logo

Reply from Intime Limo

Thank you for the kind words!
We're glad Greg looked after you so well — we'll pass your message on to him.
It would be our pleasure to drive you again next time you're in Italy. Safe travels!
— The InTime Limo team

Rated 5 out of 5 stars

Great experience

Our driver, Gregorio, was very professional, courteous and friendly. The website for where we were staying gave a mistaken pickup address and he communicated promptly and clearly to make sure he arrived at the correct place. He packed our luggage including a fold up wheelchair efficiently and ported our items into our next residence. What could have been a stressful day was turned into a very pleasant and worry-free experience.

25 June 2026
Intime Limo logo

Reply from Intime Limo

Thank you so much for this wonderful review!

We're thrilled Gregorio looked after you so well — spotting and sorting out the mixed-up pickup address, handling your luggage and the fold-up wheelchair with such care, and carrying everything through to your next residence.

Turning a day that could have been stressful into a relaxed, worry-free one is exactly what we aim for.

We'll make sure your kind words reach Gregorio — he'll be delighted.

It would be our pleasure to look after you again whenever you're back in Italy.
Safe travels!
— The InTime Limo team

Rated 5 out of 5 stars

Excellent

Excellent. Picked up right on time and nice clean sedan

13 June 2026
Intime Limo logo

Reply from Intime Limo

Thank you so much — this made our day! So glad we picked you up right on time and that the car was just right for you.

It was a real pleasure having you with us; hope to see you again next time you're in Italy.
Safe travels! 🙏
—The InTime Limo team

Rated 5 out of 5 stars

Easy to book and reservation confirmed…

Easy to book and reservation confirmed with follow up emails

20 June 2026
Intime Limo logo

Reply from Intime Limo

Thank you for the wonderful review! 🙏

A booking that's effortless — and keeping you informed every step of the way, with clear confirmations and follow-ups — is exactly the peace of mind we want every traveller to feel. Knowing it came through for you means a great deal.

It was a pleasure to arrange your journey, and we'd be delighted to welcome you back whenever you're travelling in Italy.

Safe travels, and thank you for choosing InTime Limo.

The InTime Limo team

Rated 5 out of 5 stars

Very nice experience with our driver

Our driver, Daniel, was prompt, and very courteous.
Our drive was wonderful.
Grazie!

20 June 2026
Intime Limo logo

Reply from Intime Limo

Thank you so much for taking the time to share this — it genuinely made our day.

Punctuality and true courtesy are at the very heart of what we do, so it means the world to hear that Daniel looked after you so well — we'll be delighted to pass your kind words straight on to him.

It was a pleasure to be part of your journey, and we'd love to welcome you back on board whenever you're travelling in Italy.

Safe travels, and thank you for choosing InTime Limo.
The InTime Limo team

Rated 5 out of 5 stars

Reliable

Reliable, curteous and safe as always

18 June 2026
Intime Limo logo

Reply from Intime Limo

Dear Soeren,
Thank you so much — "as always" are the two words that mean the most to us!

We're delighted that reliability, courtesy, and safety are exactly what you've come to expect from us, ride after ride.

It's a real pleasure to have you as a returning guest, and we look forward to welcoming you on board again on your next trip.

Warm regards,
The InTime Limo Team

Rated 5 out of 5 stars

The drivers were very courteous and…

The drivers were very courteous and friendly. They also lived up to their name as being on time. They were also very communicative prior to the scheduled ride. Would highly recommend this company.

31 May 2026
Intime Limo logo

Reply from Intime Limo

Thank you so much for this wonderful review — it truly made our day!

We're delighted our drivers looked after you so well: courtesy, friendliness, and clear communication before the ride are exactly what we strive for. And we couldn't help but smile at your note about us living up to our name — being "in time" is a promise we take to heart, so it means the world to hear we delivered on it.

Thank you Susie for recommending us.
It would be our pleasure to welcome you on board again whenever your travels bring you our way.

Warm regards,
The InTime Limo Team

Rated 5 out of 5 stars

Prompt and safe

Efficient, prompt, and safe driving

24 May 2026
Intime Limo logo

Reply from Intime Limo

Thank you Lori for your kind words! 🙏
Prompt, efficient and safe is exactly what we aim for every single ride. We hope to welcome you on board again soon!
Intime LImo Staff

Rated 5 out of 5 stars

Great ride

Nice driver

24 May 2026
Intime Limo logo

Reply from Intime Limo

Thank you Gary, glad you enjoyed the ride!
We'll pass your kind words on to the driver.
Hope to see you again soon

Intime Limo Staff

Rated 5 out of 5 stars

Excellent service

Excellent service. Our driver was exactly where he said he would be and had shared his photo so I knew who I was looking for. An excellent driver so we really enjoyed our transfer.

28 May 2026
Intime Limo logo

Reply from Intime Limo

Thank you so much for taking the time to share your experience!
We're delighted to hear that your driver was right on time and that the photo shared in advance made the meeting effortless — it's exactly the seamless arrival we aim to provide.

We'll be sure to pass your kind words on to the driver, who will be very pleased to hear them.

It was a pleasure to have you with us, and we look forward to welcoming you again on your next trip to Italy.

Warm regards,
InTime Limo Team

Rated 5 out of 5 stars

Driver (Nicola) was great

Driver (Nicola) was friendly, kind and great conversationalist. He safely navigated the very heavy Florence traffic and delivered us on time to the airport.

28 May 2026
Intime Limo logo

Reply from Intime Limo

Thank you so much for your wonderful review! 🙏

We'll make sure to pass your kind words on to Nicola — he'll be delighted to hear this.
Safe travels and we hope to welcome you on board again soon!

Intime Limo Staff

Rated 5 out of 5 stars

Great Service

Easy pick up. Amazing driver and smooth ride!

20 May 2026
Intime Limo logo

Reply from Intime Limo

Thank you so much for your kind words, M. Hisgen! 🙏

We're thrilled to hear the pickup was smooth and that your driver made a great impression — that's exactly the InTime Limo experience we strive for every day.

We hope to welcome you on board again soon!

Intime Limo Staff

Rated 5 out of 5 stars

Very very friendly driver

Very very friendly driver - punctual and helpful - great service

20 May 2026
Intime Limo logo

Reply from Intime Limo

Thank you for your kind words.
We're glad everything went smoothly and hope to welcome you on board again on your next trip to Italy.

Safe travels,
The InTime Limo Team

Rated 5 out of 5 stars

Outstanding Service

Came across InTime when looking for a car service for my trip to Italy. I ended up booking 3 transfers between airports and a train station. Every driver was early for pickup with clean cars and got us to our destinations perfectly. Stefani was also amazing with booking help and changing some logistics. 10/10 will use again on our next trip!

12 May 2026
Intime Limo logo

Reply from Intime Limo

Hi Tanner,

Thank you so much for taking the time to share your experience.
We're really glad everything went smoothly across all three transfers, and I'll make sure Stefani and the drivers hear your kind words.

Looking forward to welcoming you back on your next trip to Italy.

Warm regards,
Intime Limo Staff

Rated 5 out of 5 stars

Arrived in time

Arrived in time. Helped us with cases. Drive nicely. Thank you.

17 May 2026
Intime Limo logo

Reply from Intime Limo

Thank you so much Caroline for your kind words!
We're delighted to hear that everything went smoothly — arriving on time and taking good care of your luggage is exactly what we strive for on every journey.

It was a pleasure to be of service, and we hope to welcome you back to Italy with InTime Limo very soon.

Safe travels,
The InTime Limo Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look