Tommy Hilfiger Reviews 

Subject: Refund Correction Needed – $155.44 Still Owed (Orders #600642338 & #600654351)

To Tommy Hilfiger Customer Service,

I am writing to formally dispute the amount refunded to me for my return, and I am requesting the remaining $155.44 owed to me.

Order #600642338 ($326.44 CAD, placed July 27, 2026) was never delivered — it was damaged in customs and returned to you. You refunded me the full $326.44 for this order, which I acknowledge. You also offered me $139.38 as 50% compensation for the delivery failure and the inconvenience of missing my vacation deadline. I appreciate this gesture, but this amount belongs to Order #600642338, not to my separate return on Order #600654351.

Order #600654351 ($305.97 CAD) was the replacement order I placed the same day, August 9, 2026, so I could still receive the items in time. It arrived August 20, 2026. Some items did not fit, so I returned them, with a return value of $269.49. This return is unrelated to the delivery failure on my first order — it is simply a standard size return.

Instead of refunding my $269.49 return in full, I only received $114.05. When I called, your representative told me two things were included in this amount: a refund for the express shipping fee I paid on my first order (which never arrived, so this refund is owed to me regardless), and $16 for two pairs of damaged socks, which I reported with photos and still have in my possession. Both of these are amounts your company owes me directly — they should have been paid to me separately, not used to reduce my $269.49 return refund. The same applies to the $139.38 delivery-failure compensation described above.

I also want to be clear about my timeline, since I was not treated fairly on this point during my call. I deliberately planned a gap between my orders so I could receive one, try the sizing, and only order again if needed. This plan was disrupted entirely by your company failing to deliver my first order on time — it never arrived at all. Because of that, I had to place a second order the same day just to have any chance of receiving clothes before my vacation. When that second order arrived and some items did not fit, I returned them and placed a third order for the correct sizes. At every step I acted reasonably and in good faith; the repeated ordering was a direct consequence of your company's delivery failure, not a decision I made carelessly.

To summarize clearly:
- Return value owed for Order #600654351: $269.49
- Amount received: $114.05
- Amount still owed to me: $155.44

I am requesting that this $155.44 be refunded to my original payment method immediately, and that the express shipping refund, the socks refund, and the $139.38 delivery-failure compensation all be recorded and paid separately from my return on the second order, not deducted from it.

Please confirm in writing when this has been corrected and refunded.

Sincerely,
Tulsi Vaghani

L'horreur !
J'ai acheté 2 paires, les 2 se sont décollées en moins d'un mois.
Ils ne procèdent pas à un échange. Juste un remboursement ou un virement de 20% du prix ou le remboursement d'une réparation dans la limite de 20% du prix.
Le service client est très fermé et respect scrupuleusement les consignes de la marque.
Bref, extrêmement déçu et soyez sûr que leur chaussures ne fera pas long feux.
Horror!
I bought 2 pairs, and both came unglued in less than a month.
They don't offer an exchange. Just a refund, or a transfer of 20% of the price, or reimbursement for repairs up to 20% of the price.
Customer service is very rigid and strictly follows the brand's guidelines.
In short, extremely disappointed, and rest assured, their shoes won't last long.

I ordered 3 pairs of trainers, 2 pairs for my wife size 6 and a pair for me size 7, only one pair fitted correctly, the size 7 fitted someone who was a size 9 and one of the size 6's were a5. Tried to get in contact with them and they ignored everything. We will not be doing at tommy hilfiger again.

Ordered an item that said it would be 3-5 working days. Needed the item for an occasion. It took 7!! Bounced from DHL to the Post?!?! Not impressed!

They are not serious, paying for an extra charge for delivery, in the site they mentioned 3 days, 7 days waiting for my order.......NEVER NEVER NEVER buying with you.
👎👎👎

Watch quality is really poor. I have 8 watches, 4 of which r tommy hilfiger, 2 of those 4 watches has broken, 1 of those 2 broken watched has now broken 3 times!! Their customer services were just not interested.ill not buy anythin tommy hilfiger again.

I bought one yellow t-shirt and that exact color is no where i see. It fits to my personality and i loved it. Material is comfortable as well. You can trust.

Below any standards really, order placed, than to be delivered late, out of stock few days after!!! It happens all the time, all they need is you details, most probably selling it to somebody else, not going to leave like that this time pinky promise, will investigate them myself😁

I am absolutely furious with Tommy Hilfiger’s online ordering system. My first order was cancelled without any clear explanation, so I placed the order again because I still wanted the items. Now I’ve received an email saying my first order is actually delayed and will take longer to ship instead of being cancelled.

So which is it? Cancelled or delayed? I’m now left with two orders, no idea which one will actually arrive, and both payments have already been taken from my bank account.

What makes this even worse is that there seems to be no proper way to contact customer service. There is no email address to reach anyone, only a chatbot that limits you to the questions it wants you to ask. You can’t ask about cancelled orders, and there’s no option to speak to a real person who can actually sort out the problem.

The whole situation is confusing, stressful, and completely unacceptable for a company of this size. Customers shouldn’t have to guess what’s happening with their orders or worry about being charged twice because of your mistakes. Communication has been poor from start to finish, and I have no confidence that I’ll receive the correct order—or any order at all.

A very disappointing experience, and I won’t be ordering from Tommy Hilfiger online again.

Sizes wrong and description very wrong -
I bought the sia bootleg jeans in medium denim, they looked faded at front knee and distressed, a vibrant bleached blue colour on the website. I ordered them in usual 28/28, couldn’t get them pst my thigh, and the colour was not faded or distressed, just plain blue.

Haha when you come to leave a bad review and release everyone gets the same treatment 🤣🤣

Just ordered and put the wrong door number, that was my fault but the ting to get in contact with someone or even set up an account to try and cancel was impossible…when somehow I did 60 mins later I was to later to cancel apparently but was to soon for a tracking number 🤔 all they did was sent me to Royal Mail were it clearly said you CANNOT amend the address unless they are unable to deliver 🙄🙄 avoid this terrible company

When to the Tanger outlets at foxwoods casino in Ledyard CT and OMG!!!!! My mom and I picked out piles of clothes but the store was ridiculously HOT!!! We didnt want to try on clothes because it was that HOT!!! NO A/C in the store. Very disappointing because we traveled an hour and half to get there. PUT IN AC UNIT FOR STAFF AND CUSTOMERS PLEASE

Bought a man’s jacket last year but when purchased it had creases down the front the sales person said they were from being folded in the package and would drop out but after months being hung in wardrobe and not worn due to my husband having to have a life saving operation in December haven’t been able to return to store where purchased which was York designer outlet until today 12/06/2026 as is now able to leave the house.The sales advisor called Adam was very engaging with us and offered to steam the jacket to see if the creases would come out but they didn’t so he kindly offered to exchange the jacket like for like which was just amazing as we thought we would be left with a jacket that didn’t look very good on.Would like to say Adam gave exceptional customer service I myself work in retail and know people are very quick to complain and don’t give good reviews very often but I felt Adam deserved to get recognition for his excellent customer service
Regards
Louise

I placed an order with Tommy Hilfiger for three items: a pair of pants, a matching top, and a set of underwear. The pants were the main item I wanted, and I only bought the top because it matched the pants.

When the order arrived, I only received the top and underwear. The pants were missing, but no one contacted me to explain that they were out of stock or to ask whether I still wanted the rest of the order to be shipped.

Around two weeks later, I had to contact Tommy Hilfiger myself to find out what had happened. Only then was I told that the pants had not been dispatched because they were unavailable.

This is very disappointing. If an item is out of stock, especially the main item in an order, the customer should be contacted before the rest of the order is shipped. I would not have proceeded with the order without the pants.

I am now left with a top I do not want, as it was purchased as part of a set, and the proposed solution has been inconvenient and unreasonable. Overall, this has been a frustrating experience caused by poor communication and a flawed order process.

Hi everyone,

This is now my fourth follow-up with no response. I will be raising a formal complaint, as it has been more than two months since this issue was reported, despite your team confirming the investigation would take around 20 days.

I still have not received my package, and due to the significant delay, I would now like to request a full refund.

Can you please update me on the status of the investigation and confirm the next steps?

Thanks,

I placed an order with Tommy Hilfiger, which was meant to be a birthday present for my son. The parcel was returned without being delivered, with the explanation that the receiver/company name was incorrect — even though I had previously received orders from them at the exact same address.

Instead of properly investigating the issue or taking responsibility for their courier partner, they simply told me to contact UPS myself. They also admitted they do not have visibility over what actually happened during the delivery process.

The most ridiculous part is that they refused to recreate or resend the order, claiming “security reasons”, even though some items are now no longer available or no longer at the same price. Their “solution” was a 10% discount code, which is completely inadequate considering the inconvenience, the failed delivery, and the missed birthday present.

Very disappointing experience from a brand like Tommy Hilfiger. Poor communication, no accountability, and no meaningful customer care.

I am extremely disappointed with the service I received from one of your cashiers(Toronto Premium Outlet)—an older Black woman working at the counter. This was my second visit, and both times she was shockingly rude. The first time, she neglected to ask for my email, so I missed out on a discount. Today, when I approached, she completely ignored me, even while someone else was at her counter, just staring at her nails. When it was finally my turn, she didn’t even bother greet and just pointed to the monitor for me to enter my own email. Such a dismissive attitude is absolutely unacceptable. I expect management to address this behavior immediately, as customers should never be treated with such disregard!

I've never had a company make an mistake (in this case send the wrong size) and then to rectify it I have to buy it again. Absolute jokers. To top it all off the customer service representative had the worst microphone possible that seemed to be aimed at her keyboard not her mouth.

Should be 0, their customer service wasn’t working at all and yeah I would spend hours trying to get help no help would come.

Disgusting disgrace of a company. They kept my faulty jacket that they asked me to return but didn’t give a refund either. Surely that’s against the law? Even worse, they don’t even respond to comments on here because they don’t care. So many people around the world are still spending money in their stores so they couldn’t care less! Appealing. This company should be ashamed of themselves