Had an issue with one of the pans, I got a very quick reply firstly from Hazel. N which was then followed up by the customer support supervisor Dan’l. M replacement pan was agreed with the afternoon (... See more
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Review summary
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Reviews shaping this summary
I reached out to the HexClad customer support regarding an issue with my 10 inch frying pan that I had purchased in February 2026. After using the frying pan I noticed that there was a spot that wa... See more
Company replied
Wow! Finally a company who stands behind their product AND their warranty. Reached out to HexClad about some issues with a few pans and a pot via their claims form - which by the way was incredibly ef... See more
Company replied
I needed help with a gift card. I got a quick and kind response with an authentic desire to problem solve. The problem was rectified quickly and I couldn’t be more pleased. I have lead customer serv... See more
Company replied
Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
500 S. Anderson St, 90033, Los Angeles, United States
- 1-(877)-838-3868
- support@hexclad.com
- hexclad.com
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Yahia K
Yahia K. was incredibly helpful. She responded promptly to e-mails and went above and beyond to not only look into our inquiry but then provide us with the items that will make our kitchen look more upgraded and neat. It’s a small thing but truly goes a long way and we’re very grateful. Thank you Yahia!
16 July 2026
Unprompted review
Reply from HexClad
Hello Desiree,
Thank you for sharing such thoughtful feedback with us. It truly means a lot to hear that Yahia was able to make your experience with HexClad a positive one. We’re so glad she took the time to look into your inquiry, provide helpful guidance, and help you find those finishing touches that bring a more upgraded and organized feel to your kitchen.
At HexClad, we believe the little details can make a big difference, and we’re grateful to know Yahia went above and beyond to support you. We’ll be sure to share your kind words with her, as feedback like this is incredibly meaningful to our team.
Thank you for choosing HexClad and allowing us to be part of your kitchen journey. Should you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
5* Customer Care experience
5* Customer Care experience - very quick response, very professional, very helpful (my issue was resolved)
16 July 2026
Unprompted review
Reply from HexClad
Hello Indiana,
Your kind words truly made our day. We’re so glad to hear that your experience with our Customer Care team was quick, professional, and helpful, and that we were able to resolve your concern. Providing thoughtful support and making sure our customers feel taken care of is something we genuinely value.
Thank you for taking the time to share your feedback and for choosing HexClad. We appreciate your trust and support, and we’re always here if you need anything in the future. Should you need further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Poor customer service, overpriced
As a business customer in Europe we shouldn't be charged VAT. This was charged on the invoice and Hexclad refuse to reissue the invoice with the correct accounting for VAT. They allow a company name to be input when purchasing so are therefore expecting businesses to purchase from them. They should therefore account for the transaction correctly.
I was disappointed to see that the products are made in China, whilst they may be good quality the markup is huge, so I don't consider this good value for money.
8 July 2026
Unprompted review
Reply from HexClad
Hello Alison,
Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback, and we're sorry to hear that your experience didn't meet your expectations.
We understand your concerns and your feedback is important to us. We sincerely apologize that the resolution provided was not the outcome you were hoping for. If you need any additional assistance, please don't hesitate to reach out to us through our contact page at https://hexclad.com/pages/contact.
Thank you again for sharing your thoughts and for choosing HexClad. We truly value your business and appreciate the opportunity to serve you.
Kareen - HexClad Support
Excellent Warranty Support and Outstanding Service
We experienced a problem with two frying pans after several months of use, but HexClad's warranty department handled the claim professionally and approved the replacement of both pans without hassle. The entire process was much smoother than I expected, and the customer service was outstanding. That's the kind of customer service that builds confidence in a company. Very impressive!
15 July 2026
Unprompted review
Reply from HexClad
Hello Scott,
We truly appreciate you taking the time to share your experience with us. Hearing that our warranty team was able to make the replacement process smooth and stress-free means a great deal. While we’re sorry that your pans experienced an issue after months of use, we’re glad we had the opportunity to step in and make things right.
At HexClad, we believe that standing behind our products is just as important as creating them. Your kind words about our customer service team are incredibly encouraging and remind us why we’re committed to providing support that our customers can rely on.
Thank you for choosing HexClad and for giving us the opportunity to continue being part of your kitchen. If you ever need further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
We’re grateful for your trust and look forward to supporting you for many more meals to come.
Kareen - HexClad Support
I needed help with a gift card
I needed help with a gift card. I got a quick and kind response with an authentic desire to problem solve. The problem was rectified quickly and I couldn’t be more pleased.
I have lead customer service teams throughout my career and it can be difficult to maintain a culture of kindness with the assumption of customer competence on support teams. Well done!
15 July 2026
Unprompted review
Reply from HexClad
Hello Amy, thank you for taking the time to share your experience and for recognizing the care and effort our team puts into every interaction.
We’re so glad we could help resolve your gift card concern quickly and provide the support you deserved. At HexClad, we believe great customer service is about more than just finding a solution, it’s about listening, understanding, and treating every customer with genuine care and respect.
Your feedback means a great deal to us, especially coming from someone with a background leading customer service teams. We’re grateful you noticed the culture we work hard to build, and we’ll be sure to share your kind words with the team.
Thank you for choosing HexClad and for being part of our community. If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Great and FAST response and customer help.
I am beginning a new career and want to take culinary classes. I don't have much money so HEXCLAD was always a dream of mine. I was able to spare the money to get the less expensive pan and was super excited to receive it. The disappointment came when I opened the box and it had a chip in it. I was so disappointed. I spent money I don't have and did not know what to do. To my grateful surprise, HEXCLAD came through with lightning speed and helped to resolve the issue. I cant wait to receive the replacement and someday be able to add more to my kitchen! I hope to eventually have a full collection and the great customer service reassured me, HEXCLAD will have my back!
14 July 2026
Unprompted review
Reply from HexClad
Hello Nunzio,
A kitchen dream deserves a great beginning, and we’re truly sorry that your first HexClad experience started with disappointment. We can only imagine how exciting it was to finally bring home a piece you had been looking forward to, especially after making a careful investment toward your culinary journey.
Thank you for sharing your story and for giving us the opportunity to make things right. We’re so grateful that our team was able to assist you quickly, and we’re happy to hear that the resolution helped restore your excitement. Your passion for learning, creating, and building your kitchen means so much to us, and we’re honored to be a small part of that journey.
We can’t wait for you to receive your replacement and start creating amazing meals with your HexClad pan. We truly appreciate your trust and your kind words about our customer service. We’ll continue working hard to make sure you feel supported as you grow your collection and your confidence in the kitchen.
If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and allowing us to be part of your culinary adventure.
Kareen - HexClad Support
Amazingly fast resolution to my issue …
Amazingly fast resolution to my issue (literally 3 hours!). Easy warranty claim process and quick efficient customer service & response.
15 July 2026
Unprompted review
Reply from HexClad
Hello Ann,
We’re thrilled to hear that your warranty experience was resolved so quickly and smoothly. Knowing that our team was able to assist you within just a few hours means a lot to us, and we truly appreciate you taking the time to share your feedback.
At HexClad, we strive to make every interaction as effortless and efficient as possible, especially when our customers need support. Your kind words about our customer service team are greatly appreciated and will be shared with them.
Thank you for choosing HexClad and for trusting us to be part of your kitchen journey. Should you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
I am 79 and love to cook
I am 79 and love to cook. I have been checking out your product and decided I am going to go for it. The pans and pots are amazing, the lids are heavy and quality. I will get them seasoned and ready for use and can hardly wait to create with them. Worth every penny ❤️❤️
14 July 2026
Unprompted review
Reply from HexClad
Hello Janis,
Your message truly made our day. Knowing that our cookware is becoming part of your kitchen and your cooking adventures means so much to us. At 79 and with a love for cooking, your passion and excitement for creating new dishes is exactly the kind of joy we hope our products bring into every home.
We’re thrilled to hear how much you appreciate the quality of the pans, pots, and lids. You’re absolutely right that proper seasoning and care will help you get the most out of your HexClad pieces, and we can’t wait for you to start creating delicious meals with them.
Thank you so much for choosing HexClad and for sharing your wonderful feedback with us. We’re grateful to be part of your culinary journey, and if you ever need any help or have questions along the way, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Wishing you many memorable meals and happy moments in the kitchen ahead.
Kareen - HexClad Support
Brilliant customer service I had to…
Brilliant customer service I had to change my address and they done it straight away . They was very professional and helpful and at the end of every conversation. They asked if there was anything else they could help me with 5* customer service .
15 July 2026
Unprompted review
Reply from HexClad
Hello Claire,
We’re so pleased to hear that updating your address was handled quickly and smoothly, and that our team provided the professional and helpful support you deserve. We always want every interaction to feel effortless, and we’re grateful that our team could make your experience a positive one from start to finish.
Thank you for taking the time to share your feedback and for choosing HexClad. We truly appreciate your support and are delighted to have you as part of the HexClad community.
If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
High quality products and excellent…
High quality products and excellent customer serive
15 July 2026
Unprompted review
Reply from HexClad
Hello Hugh,
Thank you so much for taking the time to share this. It truly means a lot to hear that you've had such a positive experience with both the quality of our products and the service you've received.
Your feedback is incredibly appreciated, and we're grateful you chose HexClad for your kitchen. If you ever need assistance or have any questions, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Thank you again for your support and for being part of the HexClad community.
Kareen - HexClad Support
Worth every penny!
I bought my pans 4 years ago and now I have bought them as gifts for my family and friends. They have great customer service, I had an issue and Louis took care of it straight away! Thank you Hexclad!
14 July 2026
Unprompted review
Reply from HexClad
Hello Ellis,
Thank you for sharing your feedback, and we’re sorry to hear about your experience with your pans and the frustration you’ve encountered during the warranty process.
We want to assure you that we stand behind our products and our warranty, and we’re committed to helping resolve this for you. We apologize for the inconvenience caused while trying to provide the requested information.
Could you please reply directly to the last email we sent you regarding your warranty claim? This will allow our team to review the details of your case and determine the best way to assist you.
We appreciate your patience and the opportunity to help make this right.
Kareen - HexClad Support
Hady M
Hady M. was great and provided a quick response to my question about my warranty.
13 July 2026
Unprompted review
Reply from HexClad
Hello Mike,
Thank you for taking a moment to share your experience! We're so glad Hady M. was able to answer your warranty question quickly and provide the support you needed. We know how important it is to get clear, timely assistance, and it's wonderful to hear that Hady delivered just that.
Your feedback truly means a lot to our team. If you ever have any other questions or need assistance in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact.
Thank you for choosing HexClad and for being part of our community.
Kareen - HexClad Support
Impressed with Product and Warranty Services
I’m super impressed with the customer service immediacy in process response and resolution. A HEXCLAD representative at COSTCO provided me with how to tackle the process of getting my pans replaced. AND Hexclad stands by their brand and warranty, as advertised. The warranty claim Team and process is impeccable. This looks favorably on Hexclad and the entire company. Thank you for your responsiveness that really seems to be less than 12-24-hours, but extremely reasonable. Less worries for me as a customer. Again, thanks 😊
13 July 2026
Unprompted review
Reply from HexClad
Hello Veronica,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that our Warranty Claims Team was able to provide a quick and seamless resolution. We know that when you need support, timely communication and a smooth process make all the difference, so it's incredibly rewarding to know that our team's responsiveness gave you added peace of mind. Your kind words about our warranty and the care you received mean a great deal to everyone here.
If you ever need assistance in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Thank you again for choosing HexClad and for trusting our brand. We truly appreciate your support and look forward to being here whenever you need us.
Kareen - HexClad Support
no miracle pans
I ordered a couple of pans. One of them got a bulge in its bottom after first use. still waiting for the replacement.
The others do get sticky after time. They are not the miracle pans that are advertised and they are ridiculously overpriced
14 July 2026
Unprompted review
Reply from HexClad
Hi Kunde, thank you for taking the time to share your honest feedback with us. We’re sorry to hear about the issue with your pan and understand how frustrating it must be. We appreciate you letting us know, and we hope your replacement arrives soon.
We also want to share a few tips that may help prevent sticking and keep your HexClad cookware performing at its best. Before cooking, preheat the pan over medium heat for a few minutes, then add a small amount of oil or butter before adding your ingredients. Avoid using high heat as excessive temperatures can cause food to stick. For best results, allow food to naturally release before flipping, and use gentle cleaning methods to help maintain the cooking surface.
We truly appreciate your feedback and understand your concerns. If you need any additional assistance with your replacement or have any other questions, please don’t hesitate to reach out to our team at https://hexclad.com/pages/contact.
Thank you for choosing HexClad and for giving us the opportunity to support you.
Kareen - HexClad Support
Melissa P quickly understood and…
Melissa P quickly understood and resolved the issue. She made the process easy and I'm happy with the provided resolution.
13 July 2026
Unprompted review
Reply from HexClad
Hello there,
We’re so glad to hear that Melissa P was able to quickly understand your concern and make the resolution process smooth and easy for you.
At HexClad, we strive to provide support that feels effortless and genuinely helpful, and we appreciate you taking the time to share your experience with us. Your feedback means a lot and will be shared with Melissa as recognition of the care she provided.
If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for being a valued part of our community.
Kareen - HexClad Support
Maria was responsive and very helpful
Maria was responsive and very helpful. Also great at communicating.
6 July 2026
Unprompted review
Reply from HexClad
Hello David,
Thank you for taking the time to share your experience with Maria. We’re so glad to hear that she was responsive, helpful, and made sure communication stayed clear and supportive throughout your interaction.
We appreciate your kind feedback and will be sure to share your words with Maria. It means a great deal to know that our team is helping create the level of care and service our customers deserve.
Thank you for choosing HexClad and for being part of our community. Should you ever need further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
I am continuously impressed with the…
I am continuously impressed with the level of service I receive from Hexclad. They stand by their product and their warranty. You don’t need to fight for assistance, which is so refreshing. Thank you for exceeding my expectations!!!
14 July 2026
Unprompted review
Reply from HexClad
Hello there,
Knowing that you felt supported every step of the way means so much to us because that's exactly the experience we strive to provide. Thank you for taking the time to share such thoughtful feedback and for recognizing our team and our commitment to standing behind our products and warranty.
We're incredibly grateful that you chose HexClad and that we've been able to exceed your expectations. Your kind words are a wonderful reminder of why we do what we do.
If you ever need anything in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Thank you again for choosing HexClad and for being part of our community.
Kareen - HexClad Support
They Stand Behind Their Product
I reached out to HexClad customer service about the non-stick coating peeling off of 5 of the 9 pans I purchased two years ago. A customer service team member reached out within a few hours asking for further details necessary to process the warranty claim they were initiating for my defective product more quickly. Within three hours of receiving the requested information, I was notified the warranty claim was approved and they would be shipping out replacement cookware within 3-5 business days. By far the fastest, easiest, and most satisfying warranty claim service by any company I've ever dealt with. If you have the means to purchase the product, I wholeheartedly recommend it as the company stands behind the product and will make things right if there is a problem.
13 July 2026
Unprompted review
Reply from HexClad
Hello there,
Thank you for taking the time to share your experience and for trusting HexClad to make things right.
We’re sorry to hear that you experienced issues with the non-stick coating on your cookware, but we’re so glad our team was able to step in quickly and provide a smooth warranty process. We believe in standing behind the quality of our products, and it means a lot to know that our support team helped turn a frustrating situation into a positive experience.
Your feedback about the speed, care, and ease of the claim process is greatly appreciated and will be shared with our team. We’re grateful to have customers like you who give us the opportunity to support them and continue improving.
Thank you again for choosing HexClad and for being part of our community. If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Melissa P
Melissa P. is amazing, she help me with my issues and was able to get my 12' frying pan replaced. I have had my HexClad since 2018 and they are great!
14 July 2026
Unprompted review
Reply from HexClad
Hello Eric,
Thank you for taking the time to share your experience!
We're so glad Melissa P. was able to help resolve your issue and get your 12" frying pan replaced. It's especially wonderful to hear that you've been cooking with your HexClad cookware since 2018, that kind of long-term support means the world to us, and we're thrilled your cookware has continued to be a part of your kitchen.
If you ever need anything else, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. Our team is always happy to help.
Thank you for choosing HexClad and for being a valued part of our community.
Kareen - HexClad Support
Not worth it
I purchased the full set. Had issues with sticking on all the pans even after pans were seasoned. I was offered to get pans replaced if I sent them to Hexclad. I have spent months and over 50 emails trying to get agreement for replacements and final step was to get a name a telephone number for someone to accept the delivery. I have had not response whatsoever since requesting this information in order for the courier company to accept delivery. There is no phone number to speak to anyone. I have sent my mobile for someone to call me and no response. These pans I bought at full price and my experience of the products has been very poor but I am more disappointed with customer service. I would not recommend anyone to purchase these pans. There is no point offering a warranty if you cannot activate it. The pans have been boxed and ready to send for 2 months now, so obviously I have had to purchase another brand of pans at considerable cost.
13 July 2026
Unprompted review
Reply from HexClad
Hello Baret,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you have faced while trying to resolve this issue.
We completely understand how disappointing it must be to have purchased our cookware and then experience difficulties with both the products and the warranty process. We are especially sorry for the delays and lack of communication you have encountered while trying to arrange your replacement. This is not the level of service we aim to provide.
Please be assured that one of our team members is actively looking into your case now and will be reviewing the details to help move this forward as quickly as possible. We kindly ask that you keep an eye on your email inbox, as a member of our team will be reaching out with an update and next steps.
Thank you for your patience and for giving us the opportunity to address this. We truly appreciate your understanding and hope we can resolve this matter for you soon.
Kareen - HexClad Support
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