Hardnheavy Reviews 

186
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality and unique designs of the products, often finding items to be well-made and true to their descriptions. Many consumers also highlight the responsive and helpful customer service team, who are quick to assist with inquiries and resolve issues. However, some people mentioned significant issues with delivery, including long waiting times, missing items, or incorrect orders. A few other people also felt that some products were of poor quality, describing them as cheap, poorly stitched, or having issues like staining.

What people talk about most

Product

Customers had positive experiences with product quality, often praising items as well-made, unique, and... See more

Quality

Customers consistently note positive experiences with quality, often praising items for being well-made,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting significant shipment... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some expressing satisfaction with their... See more

Customer service

People report positive experiences with customer service, highlighting the team's helpfulness, excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Their Product is very Well made and confortable to wear. There were troubles with my First order but not only have they told me immefiately and appologized, but aldo gave me a giftcard for compensatio... See more

Rated 4 out of 5 stars

I ordered 4 items. I received half of the order but had to get 1 item reshipped as it was lost in transit. Yana was great with replying and making sure I got the rest of the order. Im still waitin... See more

Rated 5 out of 5 stars

Amazing! I ordered a gothic long sleeve top. I followed the sizing chart and it fits perfectly. The quality is great and it looks exactly like the picture. No issues with delivery, it actually arriv... See more

Rated 5 out of 5 stars

I’m so glad I listened to my instincts. I nearly canceled my order after seeing a few negative reviews, but I’m thrilled I went through with it. My package arrived in just two weeks, and the quality i... See more


3.7

Average

TrustScore 3.5 out of 5

186 reviews

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3.7

All reviews

(186)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Ran too small :(

Would be five stars but the blouse I ordered was a bit too small and so I'll have to figure out what to do with that - if it had some stretch for some give then it would have been perfect. I love the look of what I ordered but it's not particularly wearable without risking tearing seams :(

I think if I went up a size to xxl then it would be perfect, don't know if I can be traded in or what.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

My New Rock Shoes are awesome!

I ordered a pair of New Rock Shoes a few weeks ago and they finally came in today! I love them so much and they feel perfect. The only issue that I faced with these was the shipment delays. These were supposed to be delivered this past Friday. Long story short, I am so glad I got them! Hard'N' Heavy is amazing and they have good communication. Whenever I have a question or they ask me, they always respond in a timely manner. Thank you HNH for these shoes and for all you do!!!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect!

Easy ordering, great selections, incredibly quick delivery, and high quality clothing. I couldn't be happier!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

The products are great

The products are great. The shipping can be a pain due to customs/shipping delays etc, but there's nothing to do on the vendor side. What's really incredible is H&H customer service. When I had a sizing issue and then had to return/exchange/deal with customs etc, the team has been extremely helpful and did their best to resolve. So I'll chose that over any issue that can come up during shipping!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

These are the very first custom boots i…

These are the very first custom boots i have ever bought, i feel in love when i saw them, and i wasn’t disappointed. They are so well made and look amazing on. I will be wearing them to the BTS concert this summer and can’t wait to show them off. The fit was perfect, i got the 6.5 and i will be able to wear good socks or insoles if i want. I am so happy with this purchase.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

It’s not a scam

I ordered a gothic underbust. Very well made, looks like the picture. I was a little anxious that this page is a scam after reading reviews on Reddit, but it’s not. It arrived faster than I thought, without problem. I was afraid, that the quility will be like Shein or Temu, but it’s better! Excellent details on the item

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Not only is the quality top notch of…

Not only is the quality top notch of the items , the prices and designs are as well .. great customer service..

Truly appreciate them for taking the time and making sure my order was correct!!

Love you guyz 🖤🖤🖤🤘🏾🤘🏾🤘🏾

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer services

Great customer services. Handheld me through every step and confusion over the sizing and helped to order the right shoe soze for the new shiny Newrocks. Very pleased.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

👍 Overall Great Experience 👍

Amazing!
I ordered a gothic long sleeve top. I followed the sizing chart and it fits perfectly. The quality is great and it looks exactly like the picture. No issues with delivery, it actually arrived earlier than I expected. Will definitely be ordering from here again.

21 May 2026
Unprompted review
Rated 4 out of 5 stars

Store for a Dark Melancholic aesthetic.

Amazing store! I have recently rediscovered my alternative roots and used this site predominantly to build up my updated wardrobe. Their velvet shirts are amazing and look sleek and stylish as well as giving a dark vibe I've been looking for, I bought some trousers from them that look industrial but with a modern touch and the fabrics are quite good although the hajariku pants I got are a bit fragile but I think that's just the design. The only thing I'd fault is the waiting times for the products but I understand that they are probabily very busy. Currently waiting on some platforms and counting the days. The staff are very polite and nice when handling my queries too. I'd recommend HardnHeavy if you are going for a victorian gothic style or industrial gothic look or maybe even want to mix it up and be creative with it. Looking forward to buying from them again. x

17 May 2026
Unprompted review
Rated 1 out of 5 stars

Fraudulent business

The item I received has been 're-labeled'—the original manufacturer's label was cut out and replaced with the hardnheavy brand label. This is a clear case of fraudulent business practice and a violation of the EU Unfair Commercial Practices Directive (2005/29/EC)

Fraudulent business – Selling rebranded Shein clothes

Stay far away from this shop. They are engaging in highly deceptive practices by purchasing cheap garments, removing the original tags, and sewing their own labels in to pass them off as high-quality, expensive items. The quality of the products is terrible, and the pricing is a total rip-off. This is fraudulent behavior and a complete scam. I have demanded a full refund for both the order and the return shipping cost. They won't cover the return cost even though The item I received does not conform to the contract of sale. Under EU Directive 2019/771, the seller is liable for any lack of conformity, and I am entitled to a full refund, including all shipping costs incurred.

THIS IS A SCAM!

Save your money and don't shop here !!!

17 May 2026
Unprompted review

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