While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.4
Average
429 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I did not receive any confirmation…
I did not receive any confirmation email after ordering. After not receiving any information for two days, I wrote an email, I received a response that I did not buy anything from them.. after providing the order number and order number. I never received a response. Neither the goods, nor the money, nor the answer…. I do not recommend these scammers!
1 April 2026
Unprompted review
On 04/08/25 I bought 2 products and…
On 04/08/25 I bought 2 products and paid €25.95. Delivery should be within a maximum of 2 days. I emailed them asking about my order and they replied that they were out of stock and that I would receive a response in SEVEN DAYS! What an irresponsible company, selling something that is not available for delivery. I demand my money back and will never buy from this site again! Just cancel this purchase and GIVE MY MONEY BACK!
8 April 2025
Unprompted review
No delivery and non responsive …
My order has not been delivered and no response is given. The next day delivery is not true. No one is sensitive enough to even manage the customers expectations.
My order was urgent and no tracking code provided yet. No email and no apologies. In short no communication whatsoever.
Please work out my refund. I need to buy somewhere else from a company that respects its customers needs
23 December 2024
Unprompted review
Great service and prices
This was the first time I have placed an order with Nancyhairwebshop and everything was super easy, and quick. Very reliable website with great prices and extremely fast delivery!
Would definitely recommend!
18 August 2024
Incomplete package
I have ordered three items, however the most expensive one is missed. I sent an email, and yes to the right email (so please do not copy it in reply) and I also sent a ticket. I tried to call, but no one answered. I think k the phone number is wrong.
Update: Thanks for your kind reply; however, I haven't received any email from you yet. I have checked spam as well.
13 June 2024
Unprompted review
Reply from Hairwebshop
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the missing product in your order.
We want to let you know that we have already reached out to you via email to provide a solution for this issue. We are doing our utmost to resolve this as quickly as possible.
We appreciate your understanding and patience. Your satisfaction is very important to us, and we kindly ask that you allow us some time to make things right before leaving a 1-star review 1 hour after the first contact.
Thank you for your cooperation.
100% happy with the product I purchased…
100% happy with the product I purchased and the customer sevice. They do their best to help you, you can feel very confident while buying from this webshop :)
6 June 2024
I received an email that my order is…
I received an email that my order is cancelled,
But there is no information when could i get my money back !!!!
Really disappointed
26 April 2024
Unprompted review
Reply from Hairwebshop
Of course that cannot be the intention. Do you have an order number for me? Then we will see what we can do for you. I like to hear it!
~Rafael
Service was excellent!
Service was excellent!
I have received status on each stage of my order and delivery was within a day!
Very satisfied!
18 March 2024
Missed delivery and cancelled order
I ordered a shampoo, received the shipment tracking notification, the product never arrived and 8 days later I received an email that my order was cancelled due to issues with my payment. After emailing with the customer service they clarified that there was a misunderstanding and DHL - that never came to my house - made a return and they initiated my payback. However my product never came, they offered me a discount of my next order.
6 December 2023
Reply from Hairwebshop
Bedankt voor je review! Veel plezier met je bestelling! (:
~Rafael
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.