Best customer service imaginable!! I have now received not just one but three goorin bro hats (separate deliveries) I contacted Oscar with a request and am so very impressed 👍 what a decent man! Tr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m very happy with my purchase from Hatstore. The baseball cap is excellent quality, looks great, and I’m really pleased with my choice. The whole ordering process was smooth and easy, and the delive... See more
Company replied
What a great service — and the turnaround time was genuinely impressive. From submitting the design, to selecting a Richardson baseball cap, through to delivery, the whole process with HatStore was... See more
Company replied
I was quite upset when there was a delay in my parcel but I sent an email and got a response in minutes with a clear justified answer as to what happened. Also I got a follow up email to ensure all wa... See more
Company replied
Company details
Written by the company
We have tons of caps from leading brands. Buy your cap online today. We have all caps in stock for fast delivery. Experience a proper shop for caps!
Contact info
Amerikavägen 10, 393 56, Kalmar, Sweden
- 0203 318 1620
- customerservice@hatstore.co.uk
- hatstore.co.uk
4.1
Great
594 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality hat
Great quality hat, well made, good fit. Option for stitched name on side a great touch and is prominent and quality finish. Thanks.
10 June 2026
Unprompted review
Reply from Hatstore
Hi Irene,
thank you for your wonderful review 😊
We're delighted to hear that you're happy with the quality, fit, and craftsmanship of your hat. It's especially great to know that the embroidered name was a nice touch and met your expectations in terms of visibility and finish.
Thank you for choosing Hatstore, and we hope to see you again soon 🙂
Service Hero
Undelivered after 19 days
It has been 19 days since my order is confirmed (23 May) and i still have yet to receive my order. The tracking from DHL is still showing the same status since day 3 after order confirmation and after the 17th day, my emails to hatstoreworld have been unanswered. Beware of this when purchasing from them and pray that it does not happen to you guys. I have come to the realization that i have just made a donation to the hatstoreworld foundation and i wont be able to get my cap.
11 June 2026
Unprompted review
Reply from Hatstore
Hi Abdul,
We are very sorry for the inconvenience and frustration caused by this situation.
After reviewing your case, we can see that our Customer Service team has already investigated the issue and confirmed that the package was unfortunately lost in transit. As per your preference, a full refund has been issued and processed.
We understand how disappointing it is when an order does not arrive as expected, and we sincerely apologize for the experience. Thank you for your patience while we worked to resolve the matter.
Service Hero
Excellent customer service
I ordered a hat and unfortunately there was a problem with delivery. I got onto the company and dealt with a fantastic woman called Barbara. She was prompt with emails and sent out a new hat straight away. Excellent service. And I love the hat!
3 June 2026
Unprompted review
Reply from Hatstore
Hi Claire,
thank you so much for your kind review 🫶 We're sorry there was an issue with the delivery, but we're delighted that our team was able to resolve it quickly and make things right. Knowing that you're happy with both the service and your new hat means a lot to us. We truly appreciate your support and hope you enjoy wearing your hat for a long time to come. We look forward to your next order 🙂
Service Hero
Brilliant customer service from the…
Brilliant customer service from the team of Hatstore. They went out there way to provide a amazing service and all the team was helpful and friendly. Especially babara
3 June 2026
Unprompted review
Reply from Hatstore
Hi Sham,
thank you so much for your kind words 🙂
We're delighted to hear that you had a great experience with our customer service team. Providing helpful, friendly, and efficient support is something we strive for every day, so it's wonderful to know that our efforts made a difference.
We truly appreciate your support and look forward to your nest order with us
Service Hero
Reply from Hatstore
Hi Rames,
thank you for your kind review 😊 We’re happy to hear that you felt well informed throughout the process and that you’re pleased with your purchase.
Enjoy your new item, and we hope to see you again soon.
Service Hero
Damaged packaging and no reply from Hatstore
My hat arrived in a soaking wet damaged box.
Therefore the hat had a water stain
I contacted the Hat store and haven’t had any reply.
13 May 2026
Unprompted review
Reply from Hatstore
Hi Paul,
We’re very sorry for the inconvenience caused and for the longer waiting time for a response. We completely understand your disappointment regarding the condition of the package upon arrival.
However, we can see that we have already been in contact and offered you a solution regarding this matter. We hope this helps resolve the situation, and please don’t hesitate to get back to us if you need any further assistance.
Service Hero
Delivery timings are misleading
Delivery timings are misleading. Ordered two weeks ago and looking at the tracking today, caps are shown as location Germany (I’m in the UK), so not expecting imminently !! Can’t as yet comment on the actual products
18 May 2026
Unprompted review
Reply from Hatstore
Hi Rob,
thank you for your feedback, and we’re sorry for the delay. Unfortunately, your package appears to be held up in customs, which is affecting the delivery timeline. We understand this is disappointing, especially when waiting for an order.
As soon as the package is released, the tracking will be updated and delivery should follow shortly after. We appreciate your patience and hope you’ll be pleased with the products once they arrive.
Service Hero
Thank you for your understanding.
Reply from Hatstore
Hi Mike,
thank you so much for your kind words 😊
We’re thrilled to hear you’re enjoying our selection and quality. We hope to keep impressing you with even more great products :)
Service hero
Second hat I’ve bought from Hatstore…
Second hat I’ve bought from Hatstore recently and on both occasions I have been very pleased.
13 May 2026
Unprompted review
Reply from Hatstore
Hi Anne,
thank you so much for your continued support😊 We’re thrilled to hear that you’ve been very pleased with both of your purchases from Hatstore. We truly appreciate your trust and look forward to your next order :)
Service Hero
Terrible service
My Trusted Shops review was removed as ‘potentially incorrect’. However, i’ll reiterate here, that if you are in the UK, DO NOT waste your money on RM express handling. They will charge you an extra 3 quid, but it does not speed up delivery. You will pay £8 for the same 5 working day service as they ship from outside of the UK. This is not advertised, do not be fooled by the UK url. ‘Express Handling’ is a joke, and coupled with shipping from abroad will not speed up delivery. Again, don’t believe that them prioritising your order and shipping by 1pm has any bearing on RM and delivery schedules. They are oversees, discreetly, are taking the extra £3 from UK customers with no valid return or improved service.
1 May 2026
Unprompted review
Reply from Hatstore
Hi MD,
We’re sorry to hear that you feel disappointed with the delivery experience.
To clarify, Express Handling is an additional service fee for prioritised handling in our warehouse, meaning your order is packed first and shipped the same day whenever possible. It is not an express shipping service, as clearly stated during checkout when selecting the option.
We also provide the expected delivery timeframe directly at checkout when choosing the shipping method. Once the parcel has been handed over to the carrier, the final delivery time depends on the shipping provider and local postal network.
We appreciate your feedback andthank you for taking the time to share your experience.
Service Hero
Still waiting for the items to arrive
Still waiting for the items to arrive. Ordered was dispatched 24/4/26. Poor communication.
9/5/2026- I submitted the proof of the identity as requested by yourself and carrier company . I emailed the proof as you requested. I don’t know why you said I didn’t do it. I submitted on the day I received the email. Will my money be refunded or should I contact my credit card company for a refund?
8 May 2026
Unprompted review
Reply from Hatstore
Hi Ahmad,
thank you for sharing your experience and we are sorry for all inconvenience
We did reach out to you as the shipping company required additional documents from your side in order to release the package and proceed with delivery. Unfortunately, as we did not receive a response from you, the shipment is now being returned to us.
Please get in touch with us or reply to our previous emails so we can find a suitable solution for you.
Service Hero
Big variety of caps and hats
Big variety of caps and hats. Very good quality. I am very pleased with my purchase
1 May 2026
Unprompted review
Reply from Hatstore
Hi Kaspars,
thank you so much for your kind words😊
We’re really happy to hear that you’re pleased with the variety and quality.
Hope to see you again soon :)
Service Hero
I have bought 15+ hats from Hatstore…
I have bought 15+ hats from Hatstore and each and every time they are unmatched when it comes to communication, delivery and quality. Will continue shopping with them as they have never disappointed!!
22 April 2026
Unprompted review
Reply from Hatstore
Hi David,
Thank you so much for your amazing review😊
We’re incredibly happy to hear that you’ve had such a great experience with us across all your orders. Your trust and loyalty truly mean a lot to us, and we look forward to continuing to deliver for you in the future 🙌
Service Hero
Reply from Hatstore
Hi Steven,
thank you so much for your kind words 🙂We’re really happy to hear that you’re pleased with both our service and your caps.
We appreciate your support and hope to see you again soon
Service Hero
Reply from Hatstore
Hi Stephen,
thank you so much for your kind words! We're really happy to hear that you like our selection and had a great experience with our store.
We hope to see you again soon :)
Service Hero
The hat arrived as promised
The hat arrived as promised, itis a good quality product. Very pleased
23 April 2026
Unprompted review
Reply from Hatstore
Hi William,
thank you so much for your kind words. We’re really happy to hear that your hat arrived as promised and that you’re pleased with the quality.
We appreciate your support and hope to see you again
Service Hero
Easy to navigate the website and…
Easy to navigate the website and ordering was simple. Delivery fairly quick and packaging sturdy. The product great quality, I am giving as a gift so the person receiving has not yet had it, though I know they’ll love it ❤️
15 April 2026
Unprompted review
Reply from Hatstore
Hi Nicky,
thank you so much for your lovely review :)
We’re really happy to hear that you found the website easy to use and that everything from ordering to delivery went smoothly. We hope the recipient loves the gift just as much as you expect ❤️
Looking forward to your nest purchase :)
Service Hero
Maria from Hatstore World AB was super…
Maria from Hatstore World AB was super helpful in getting my order corrected. Very friendly and proactive! Thanks a lot !
23 April 2026
Unprompted review
Reply from Hatstore
Hi Adam,
thank you for the lovely words 🫶 We’re happy to hear everything was sorted smoothly and that you felt well taken care of.
Service Hero
Excellent to deal with,great range of…
Excellent to deal with,great range of hats and prompt delivery.
22 April 2026
Unprompted review
Reply from Hatstore
Hi Robert,
thank you so much for your kind review :)
We’re really happy to hear that you had a great experience with us, enjoyed our range of hats, and received your order promptly.
We truly appreciate your support and hope to see you again soon 😊
Service Hero
Very fast delivery amazing hat
19 April 2026
Unprompted review
Reply from Hatstore
Hi,
Thank you for your 5-star review!
We’re really happy to hear that you’re pleased with the fast delivery and your hat 😊
Service Hero
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