Horizn Studios Reviews 

Great products, great customer service!

The backpack has everithing I ever searched for. The quality is unbeateble. Having the durability af a military waterproof backpack, it still seems quietly unobustrive. For 23 Liters it can fit everithing I Need for my daily work. Usually i put my MacBook Pro 13 in the section behind the back. Fuerhermore I put all my documents in the hidden pocket at the back. For water, elektronics and melas I use seperating bags to keep everithing organisied. In terms of use I really do everithing from hiking to sportsessions thanks to its diversity of oppertunity.
Finals I can say that this backpack keeps all promises, while providing an unique Identity. I can really recommend this product to everyone, who does not want to Stress about quality issues. Of course you pay a good part of the price for the brand identity and overall marketing but still, it fits the concept of: „if you buy cheap, you buy twice“.

I am particularly sensitive to good customer service, but the Horizn team surpassed my expectations. My husband and I have several Horizn products, they are high quality and have always been shipped in a timely manner.
I recently contacted the customer service team for an issue with my cabin luggage (after years of using it): I got fast replies, a helpful HUMAN to talk to (thanks Anne), and the issue was solved within a day. I can only recommend.

I've been using my suitcase intensively for 4 years now, and it has genuinely held up beautifully: the design, materials, and functionality are really top-notch!

What really impressed me, though, was their customer care service. I reached out to them in the middle of August because of a partially broken wheel. Within just a few days, they sent me a brand new set of four wheels, completely free of charge, thanks to their lifetime warranty. That kind of responsiveness and commitment to standing behind their product is truly unparalleled.

I have been a customer for seven years; the products are high quality and the after-sales service is impeccable.

Since february, I own a Gion Backpack Pro which I use virtually on a daily basis, both for work and short trips. It is genuinely a great bag! After a while I discovered a small part was missing, probably lost on the road. I reached to to Horizn in order to purchase a replacement. They sent me one for free instead. That is what I call customer care!

I purchased multiple products over the years; what makes me come back is the customer service, always available and on point!

Very good experience with your support team.Quick answers ,guidance how to fix problem and free handle should be shortly sent to me!
Good job Sacha!
Thank you,
Miro Mirkovic

Had my bag for nine years. Har it repaired once after two years at no cost. And now after nine years the telescopic handle wasn’t working well anymore and tjeyvsent me a new handle for free. Overall the bag has been very good

Great customer service from Horizn Studios. I had an issue with the carry handle of my suitcase and contacted their customer care team not for the first time. Sasha responded quickly and arranged a replacement handle.

Clear communication, fast solution and very helpful service. Exactly how customer care should be. Thanks Sasha and Horizn Studios!

Bought a M5 8 years ago. Great quality and also beautifull styling(received quite some complements)
After 8 year the handle broke and after sending some photos, they directly sended a new one. Costs none, fantastic service!

Just ordered my second set of Horizn Luggage. First set has been perfect for over 3 years of travel, and it was time to upgrade our old set. After placing my order, I wanted to change the style and after contacting customer service, Sasha was able to issue a refund and resolve it in less than an hour so I could order what I wanted. Thank you!

Very happy with both the product and customer service. Purchased a suitcase in 2016 and the handle recently broke. They immediately arranged for a replacement handle at no cost.

Great quality product which I’ve had for 2 years now. On elf the rods in the compression pad snapped but was replaced under we warranty in less a week by the super efficient customer service team.

Customer service has been fantastic. The rubber from one of the wheels of my M5 cabin bag started to come away and I asked about getting it fixed. Horizon got straight back to me and sent me 4 brand new wheels free of charge. Highly recommend the company and the products.

I have been the proud owner of a Horizn cabin bag for 10 years.
a few months ago the telescopic handle started getting stuck and because i was then carrying with the handle that gave way.
i was looking to buy a new bag then thought i would check if mine was still under warrenty.
I have to say i have been blown away with the customer service which is fast freindly and supportive.
within a week they had agreed to replace the parts, sent me a link to get the bag picked up, sent it to thier repair workshop and reurned the bag functioning fully and goos as new.
I have always recommended the bag to freinds, now am happy to tell the world !

Product - design quality of suitcases very good. We have bought 4 so far and
Service- excellent. We had a zipper brake off from one of our suitcases. Customer service was outstanding and they upheld their warranty promise by fixing the defect on short notice

I am incredibly disappointed with Horizn Studios. For a brand that markets itself as a premium, luxury label with high price points, their customer service and return process are a complete joke.

I had to return a bag from Portugal. Their online return portal was extremely confusing, mixing up EU and non-EU return instructions. Because of this, I was never presented with a clear option to download a prepaid label. I ended up having to travel to three different DHL locations and pay €15 out of my own pocket just to ship the bag back.

When I contacted customer service to explain how frustrating the process was and showed them my physical €15 receipt, they completely brushed me off.
They basically blamed me for "clicking the wrong option" and offered absolutely zero gestures of goodwill to make up for the terrible experience.

I have bought items from brands that cost a fraction of the price and have been treated with far more respect and care. Horizn Studios charges luxury prices but delivers bargain-bin customer service. Save your money and buy from a brand that actually cares about its customers.

I couldn't be happier with the suitcase I have been for the 8 years and even more so with the service I received when the handle was broken. It was quickly resolved and a replacement sent in a very effective and professional exchange with their customer service.

Absolutely top services. Helped me with my damaged suitcase immediately without any complications. Great brand with top service and amazing price to value ratio.