2time y blokt Whit this site and yam very pleast Whit the hotels and also Whit the site of where h tho the Booking
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See what reviewers are saying
Valencia was a great help. We had a medical emergency and she was really great at helping and co-ordinating with the hotel and taking care of our cancellation. I am glad she is in customer ser... See more
Company replied
Dear I am writing to formally raise a complaint regarding my recent stay at Wyndham Garden Koblenz During my stay, I encountered several issues that I believe should be addressed: Undisc... See more
Company replied
I booked a stay in Germany with HotelSpecials.de and everything was fine. I payed a booking fee during resrvation and the rest of the due amount I payed at the hotel. HotelSpecials always has good dis... See more
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Company details
About HotelSpecials.de
Written by the company
Mit Erfahrung zum Erfolg
HotelSpecials ist eine Buchungsplattform für Hotels, die vor mehr als 20 Jahren gegründet wurde. Seither bietet sie die besten Hotel-Deals und Angebote in vielen europäischen Ländern wie Deutschland, Holland, Belgien oder Schweden. Die sichere und schnelle Buchung überzeugt jährlich über eine Millionen Kunden.
Große Auswahl an Hotels und Unterkünften
Bei HotelSpecials findest du die besten Hotelangebote für tolle Reisen am Wochenende, Städtetrips und Kurzurlaube. Egal, ob du an einem erholsamen Wellness-Wochenende, an einem romantischen Kurzurlaub oder an einem Wochenendtrip voll von Shopping-Abenteuern interessiert bist, hier findest du, wonach du suchst. Auf der Website bieten sich dir zahlreiche Möglichkeiten, günstige Hotels, Wellnesshotels, Schlosshotels, Themenhotels, Last Minute Hotels und Luxushotels zu buchen. Du findest die Hotels an den beliebtesten Standorten wie Berlin, Paris, Stockholm, am Meer oder inmitten eines Naturgebiets.
Mit einzigartigen Specials zum günstigen Kurzurlaub
Durch ausgewählte Specials ermöglicht HotelSpecials die günstigsten Kurzurlaube oder Wochenendtrips, bei denen Kunden bis zu 50% sparen können. Mit dem 2=1 Special bezahlen Kunden nur eine von zwei Übernachtungen. Bei dem Familien Special dürfen Kinder sogar gratis übernachten. Das Romantic Escape Special ermöglicht einen romantischen Kurzurlaub mit ausgewählten Extras zum günstigen Preis. Ein einzigartiger Wellnessurlaub zum Bestpreis wird mit dem Wellness Escape Special zur Realität.
Contact info
Hendrik Figeeweg 1, Hal 2 Unit 15, 2031 BJ, Haarlem, Netherlands
- info@hotelspecials.de
- hotelspecials.de
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2time y blokt Whit this site and yam…
2time y blokt Whit this site and yam very pleast Whit the hotels and also Whit the site of where h tho the Booking
27 June 2026
Unprompted review
Reply from HotelSpecials.de
Hi Francois,
Thank you for sharing your experience with us. We are glad to hear you are pleased with our offers and bookingssite.
We would love to welcome you back.
Kind regards,
Emma
Team HotelSpecials
Reply from HotelSpecials.de
Bonjour Nicole,
Merci beaucoup pour votre avis positif !
Nous sommes ravis d’apprendre que vous avez apprécié le personnel dévoué ainsi que l’excellente qualité du restaurant. Vos compliments sont très appréciés.
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement pour un autre agréable séjour.
Cordialement,
L’équipe HotelSpecials
Very gold quality to price ratio
Very gold quality to price ratio. Nice, clean rooms, and breakfast included. It also had a fridge in the room. Bathroom looks slightly luxurious
26 May 2026
Unprompted review
Reply from HotelSpecials.de
Hi Bob,
Good to hear that a hotel that you booked through our website, has been to your satisfaction.
We would love to welcome you back on our website.
Kind regards,
Emma, team HotelSpecials
Valencia - 5 star service
Valencia was a great help. We had a medical emergency and she was really great at helping and co-ordinating with the hotel and taking care of our cancellation.
I am glad she is in customer service.
Best,
Girish
7 May 2026
Unprompted review
Reply from HotelSpecials.de
Dear Girish,
Thank you so much for your kind words and for taking the time to share your experience.
We are very sorry to hear about your medical emergency, but we are glad that our servicedesk was able to support you during such a stressful situation. Providing caring and reliable assistance when our customers need it most is incredibly important to us, and your feedback means a lot.
We will make sure to share your compliments with Valencia — she will be truly happy to read this.
We wish you all the best and hope everything is going better for you now.
Kind regards,
Emma – Team HotelSpecials
Parking and self-service Check-in is DRAMA
Parking and self-service Check-in is BIG DRAMA. No-staff available on-site after 15.00 / 3 PM and support phone no. is hard to find/not corresponding in mail with on-site. Email confirmations from bookingsites or YARD does not mention this in detail. Neither in YARD mails, on how to enter the parking garage (or its price 19euro per night - too expensive) or the support phone no. neither mentioning hat Self Check-in is (likely) not possible before one does Self-Chek-in online. This I found out, due that as at arrival it does not recognize your booking, confusing first and last name, no QR code, etc.
Without help from other guests or support, its likely one stays outside the garage and hotel, sure one wastes an hour. The later one arrives, the more one is lost. Who needs this, exhausted at 9 or 11 PM with family?
PS: I was not the only one with issues and delays, guests entering later had exactly same issues. Finally after calling the helpdesk, now a security/staff person came out of his bed? to do the thing.
The hotel itselves is very okay, new, clean, comfortable. The amenities at the self service bar are very expensive.
Needless to stay that "the unmanned" hotel concept is another one of the countless variety of Dutch booking sites [the Booker site, Netherlands], big profit dream, but is a guests nightmare.
16 April 2026
Unprompted review
Reply from HotelSpecials.de
Hello 'klant',
Thank you for your review. However, this is not about our website but about a specific hotel. Therefore your review is not in the right place. If you booked through our website, we would love to hear you experienced booking with us. If you haven't (which we can't check as you did not provide a name, e-mailaddress or bookingnumber) please forward your review to the hotel. If you did book with us and need help with your complaint, please also change the review here and send your complaint to beschwerden@hotelspecials.de We can then look into this and help you out.
Thank you.
Kind regards
Tessa
Team HotelSpecials
It was very easy to find a special offer
It was very easy to find a special offer, and the price difference for the same hotel was remarkable. Will try it again!
9 March 2026
Unprompted review
Reply from HotelSpecials.de
Dear Dana,
Thank you for your lovely review! We're very happy to hear that you found it easy to discover a great special offer and that the price difference for the same hotel stood out to you.
That’s exactly what we aim for—helping our customers find the best deals quickly and easily. We look forward to welcoming you back when you're planning your next stay!
Kind regards,
Tessa
Team HotelSpecials
It was excellent and the cheapest on…
It was excellent and the cheapest on the net
4 March 2026
Unprompted review
Reply from HotelSpecials.de
Hi Dan,
Thank you for sharing your experience with us. Good to hear that you found a good deal.
We would love to welcome you back on our website.
kind regards,
Tessa
Team HotelSpecials
Reply from HotelSpecials.de
HI Jón,
Thank you for your feedback.
We hope to welcome you back on our website.
Take care,
Tessa
Team HotelSpecials
Complaint Regarding Wyndham Garden Koblenz
Dear
I am writing to formally raise a complaint regarding my recent stay at Wyndham Garden Koblenz
During my stay, I encountered several issues that I believe should be addressed:
Undisclosed Parking Fees: We were charged a parking fee despite there being no mention of this cost during the booking process. The hotel is located in a very isolated area with no alternative parking options nearby, leaving us no choice but to park on the property. This lack of transparency feels misleading and unfair.
Extremely Small Bed: The bed provided was uncomfortably small for two adults. Again, there was no information about the bed size on the booking page, which led to a disappointing and restless night.
2 August 2025
Unprompted review
Reply from HotelSpecials.de
Hi Melody,
Thank you for sharing your experience. However, your review is not in the right place. You can share your hotel-experience at the link we send you (so it's placed on our website). Here you tell other guests how you experienced our website and service.
As for your experience in/at the hotel: parkingcosts are mentioned in 'Hoteleinrichtungen'. Furthermore, you booked for a budgetroom. There are pictures on the website of what a room could/would look like (including the bed). I am sorry this wasn't clear. If you would like further contact about this, you can always get in touch with us. Thank you!
Tessa
Team HotelSpecials
Reply from HotelSpecials.de
Hi,
Thank you for sharing your experience. Good to hear that you are happy with our website and offers.
Hopefully, we will see you'll book with us again in the future.
Thank you.
Kind regards
Tessa
Team HotelSpecials
Top service
21 January 2025
Unprompted review
Reply from HotelSpecials.de
Hallo AP,
Vielen Dank für deine Bewertung. Schön zu hören, dass du zufrieden bist. Wir hoffen, dich bald wieder auf unserer Website begrüßen zu dürfen!
Viele Grüße
Tessa, Team HotelSpecials
Quick and easy booking
28 December 2024
Unprompted review
Reply from HotelSpecials.de
Hi Johnny,
Thank you for your review. Good to hear you are satisfied.
We would love to welcome you again on our website.
Take care!
Tessa
Team HotelSpecials
Reservation done and cancelation done a few hours later...
reservation done in a hotel in Austria and when I asked if we could have dinner, they've canceled the complete hotel reservation - apparently no room available any more...
21 December 2024
Unprompted review
Reply from HotelSpecials.de
Hey Andrew,
We are sorry to hear that you had complications with the booking of this hotel. This is not the normal standard. I hope you appreciate our contact on this matter. If you have any more questions, our Service team is happy to help you.
Best wishes
Tessa, Team HotelSpecials
It is so bad and too expensive
It is so bad and too expensive. I thought they took 113€ per night. Instead they took 160€. What a scam hotel. I am very disappointed.
9 September 2024
Unprompted review
Reply from HotelSpecials.de
Hey Kanu,
Thanks for your review. We have already asked you for more information on your booking to be able to investigate this issue properly. It is not normal for hotels to ask for a different price than the one you booked a room for. This Trustpilot is meant to show your experience with our website and service, so we would kindly ask you to change your review accordingly. If you have any further questions, feel free to contact us any time.
Greetings
Tessa, Team HotelSpecials
I booked a stay in Germany with…
I booked a stay in Germany with HotelSpecials.de and everything was fine. I payed a booking fee during resrvation and the rest of the due amount I payed at the hotel. HotelSpecials always has good discounts and I will surely book again through them!
8 December 2022
Unprompted review
Reply from HotelSpecials.de
Dear Calom,
thank you very much for your positive feedback. We are looking forward to offering you a favorable stay again!
Regards
Tessa, Team HotelSpecials
One word summary: Appaling!
Appaling, appaling, appaling!!! This website might be alright for straightforward bookings but as soon as problems arise that play havoc with your travel plans (Corona, for example) you are on your own. There is no support at all: When you call the customer service number you get a voicemail saying that no calls at all are taken, only emails will be replied to. And when you send an email it remains unanswered. Tough luck if you lose your money as a result of it. HotelSpecial has its commission, that's all it cares about. Customer service at its worse. Do yourself a favour and book with a reputable website, like Expedia or booking.com, where you know you will get customer service should things gets pear shaped. This was my first and certainly last booking with HotelSpecials. Also please be aware that the website BungalowSpecials belongs to the same company!
After publishing the Trustpilot review about the shoddy customer service provided by HotelSpecials the company posted a reply here but my email to its "customer service" still remains unanswered. I was after a refund, but HotelSpecial did not reply to my emails and does not answer telephone calls prior to my booked stay. As a pure gesture of goodwill the hotel let me change the booking to a date in the future as otherwise the money would have been lost, because any changes to the booking or refunds had to be done PRIOR to the stay and HotelSpecials did nothing. Okay HotelSpecials, get me my money back!
7 April 2020
Unprompted review
Reply from HotelSpecials.de
Dear customer,
thank you for your review. We are sorry to read that you have not been satisfied with our service. Beecause of the COVID-19 crisis, our customer service is more than busy and we have limited our channels to email, in order to be able to help everyone with their questions as fast as possible. As you can imagine, this takes a bit longer than usually in the current situation. Since you gave us your bookingnumber as reference, we have looked into your booking today and contacted the hotel in question. They informed us that you already have changed your booking to a date in the future. We therefore assume that there are no further questions for now .
Have a nice day and stay healthy!
Best regards,
the HotelSpecials team
Addition 8th April: We saw that you have added more information to your review. In case you want to get further information on this matter, please send an e-mail including your bookingnumber to beschwerden@hotelspecials.de. Thank you in advance!
super service!!!!
10 December 2017
Unprompted review
Great Specials and great deals!
Easy to book. They have great specials and offer great deals!
15 November 2017
Unprompted review
Fast and perfect deals
Booking our hotel at 3 AM was quick and easy. Very attractive hotel deal
10 December 2015
Unprompted review
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