Hotel Checkout Reviews 

The lakeside 2 bedroom apartment was beautiful. We had unbelievable views of the lake with the mountains as the backdrop. Could not be prettier. The beds were very comfortable and the laundry facilities with provided soap were so clutch. This is a wonderful hotel and place to stay in Queenstown.

Very clear price and quick checkout

It was easy. Staff is very professional

Convenience, easy to access on the internet.

Very straightforward process. I could see full pricing information and details of the rooms. Data entry was easy, and process was followed quickly by confirmation emil.

Great location to shopping, dining and the underground train. The Staff was excellent and helpful.

Beautiful hotel, fantastic service, great food, ideal location

Your hotel is a true representation of excellence! Every one was kind, courteous, and respectful! Thank you

This company is fraudulent, uses only AI humans, and you have to spend hours on phone trees trying to get any support through a real human.

The original issue arose when the booking system—clearly utilizing an AI assistant—incorrectly generated a second night reservation at a completely different hotel than the first. This discrepancy was illogical and clearly inconsistent with the intended booking. Upon identifying the error, I contacted the company, and the representative subsequently reached out to the hotel associated with the erroneous reservation. I was then verbally assured that a full refund would be issued for that booking.

Based on this confirmation, I proceeded to make alternative arrangements at a different hotel so that I could stay with family, incurring additional expenses in the process. Unfortunately, it then became apparent that the refund had not been properly processed as promised.

This situation represents multiple failures of this company. Had I been correctly informed that a refund could not be guaranteed or processed, I would have retained the original reservation and avoided unnecessary additional costs. Instead, I relied on the assurance provided by their team and made decisions accordingly.

The responsibility for a refund was entirely with this booking service due to both the initial system error and the subsequent miscommunication regarding the refund. Because they are AI they do not have any money and can not actually process refunds on their end due to their errors.

DO NOT waste your money with this service.

The hotel is in a cool area of the city. The Lastarria neighborhood is more artsy and hip. The hotel is high end, the staff was extremely friendly, the room was very clean and in good condition. We ate breakfast on 8 every morning (which was very good) and had a light dinner several times in the restaurant/lounge. The hotel is walkable to the funicular/gondola, the subway and the hop-on bus route. I would recommend for a nice Chilean experience.

Great booking experience!

The customer service phone numbers listed on my confirmation either were out of service or had operators that could not help. I called your customer service line over 20 times trying to resolve a very simple problem, and one of the agents dropped my call four times in one day. Another agent refused to acknowledge that I had a reservation.

Never received an email confirmation or receipt. Please send if you receive this message.

People are very kind. Eagerly waiting to help you any way they can. Highly recommend staying here.

We had a wonderful time. The service was top-notch. We will definitely be back.

Great service!