They did a good job. They made an address mistake and we lost a whole morning waiting for them to pick up the car. Many interested people made offers and then backed out but eventually it actually sol... See more
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I like the overall service experience, sometimes there was problem in communication and getting timely and proper information. But my vehicle is sold at good price. So, I am happy.
Company replied
Really Happy with the service from KVD. Only one issue I faced that for my volvo the existing owner profile was not removed before delivery so had to reach out to Volvo help desk to remove the existin... See more
Company replied
Everything went smoothly. They picked up the car and did everything. 4/5 as the car was sold below reservation price, i was expecting slightly more.
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Kvdbil är Sveriges största digitala aktör med begagnade bilar, i över 30 år har vi hjälpt människor och företag att köpa och sälja bilar. Vi ger dig möjlighet att cruisa mer och krångla mindre. Välkommen till Kvdbil - din digitala bilaffär
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4.2
Great
13K reviews
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Everything went smoothly
Everything went smoothly. They picked up the car and did everything. 4/5 as the car was sold below reservation price, i was expecting slightly more.
1 September 2026
May use AI-assist with repliesRead more
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I like the overall service experience
I like the overall service experience, sometimes there was problem in communication and getting timely and proper information. But my vehicle is sold at good price. So, I am happy.
21 August 2026
Reply from Kvdbil
Hi Ali!
Thank you for your feedback! It is great to hear that you are happy with the service and the price you received for your vehicle. We are sorry that the communication was not always as smooth as it should have been, and we appreciate you pointing this out. We will take your comments with us. Thank you for trusting us with the sale!
Best regards,
Richard
Kvdbil
Reply from Kvdbil
Hi Alwindawi!
Thank you for your review! We are happy to hear that you had a positive experience with us. We appreciate you choosing us and good luck with your new car!
Best regards,
Richard
Kvdbil
Vehicle physical condition is same as Advertised.
Vehicle physical condition is same as advertised
Staff are multilingual which make communication easy
I was allowed to view and assess before making payment
Response to queries were timely also.
14 August 2026
Reply from Kvdbil
Hi Adewale!
Thank you for your feedback! We are happy to hear that the vehicle matched the description and that you could inspect it before making your decision. It is also great to know that communication was easy and that you received timely answers to your questions. We hope you are enjoying the car!
Best regards,
Richard
Kvdbil
It’s pretty easy and convenient
It’s pretty easy and convenient. You just have to know what you want and go in for it. Thank you kvdbil
7 August 2026
Reply from Kvdbil
Hi Kofi!
Thank you for your feedback! We’re glad the purchase felt straightforward and convenient. We hope the car lives up to your expectations.
Best regards,
Richard
Kvdbil
Reply from Kvdbil
Hi Adel!
Thank you for your kind words! A smooth car purchase and helpful service are exactly what we aim for. We are pleased to hear that you had a positive experience. Enjoy your car!
Best regards,
Richard
Kvdbil
stuff is kind and patience.
24 July 2026
Reply from Kvdbil
Hi Sword!
Thank you for your feedback! Great to hear that our staff made your car purchase a positive experience. We wish you many happy miles!
Best regards,
Richard
Kvdbil
Best service
Best service . I think every one should use the service while selling nbuy car whole process was smooth
22 July 2026
Reply from Kvdbil
Hi Sabbir!
Thank you for your review! We are pleased to hear that you had a positive experience with our service. When the process runs smoothly, it is a win for everyone involved, and that is always our goal. Thank you for recommending us!
Best regards,
Richard
Kvdbil
They did a good job
They did a good job. They made an address mistake and we lost a whole morning waiting for them to pick up the car. Many interested people made offers and then backed out but eventually it actually sold and the money was in my account within a day. Further, their cleaning of the car and pictures were extremely professional. Overall, they were very communicative during the process. We got above our minimum asking price, so we’re happy.
20 July 2026
Reply from Kvdbil
Hi Francesca!
Thank you for sharing your experience! It is great to hear that, despite a few bumps along the way, the process ended with a result you were happy with. Getting the car sold above your expected minimum and receiving the payment quickly is exactly what we aim for.
We apologize for the pickup confusion and appreciate your patience. We are also glad you liked the professional photos, cleaning and the way the car was presented to potential buyers. Thank you for trusting us with your vehicle!
Best regards,
Richard
Kvdbil
Good description of the car
Good description of the car, good price and service when we picked the car at Svedala.
16 July 2026
Reply from Kvdbil
Hi Jie!
Thank you for your feedback! It is great to hear that both the car presentation and the service at Svedala met your expectations. Thank you for your trust and enjoy your new car!
Best regards,
Richard
Kvdbil
A great car
The car is practical and comfortable. The electric and hybrid modes creates flexibility which makes everyday driving calming, knowing that fuel cost is not going to be a burden. The spacious interior is a plus for my family.
7 July 2026
Reply from Kvdbil
Hi Nana!
Thank you for sharing your experience!It is wonderful to hear that you are enjoying the comfort, space and flexibility your new car.
We wish you many happy miles and hope your new car keeps making everyday journeys a little easier.
Best regards,
Richard
Kvdbil
Really Happy with the service from KVD
Really Happy with the service from KVD. Only one issue I faced that for my volvo the existing owner profile was not removed before delivery so had to reach out to Volvo help desk to remove the existing owner from the On Call app. However rest experience was very very good and KVD helped in all the steps.
10 July 2026
Reply from Kvdbil
Hi Sayan!
Thank you so much for your review! We are very happy to hear that you had such a positive experience with KVD and that our team was able to support you throughout the process.
Regarding the Volvo On Call app, we completely understand your frustration. We are very clear with our sellers that connected services and apps should be disconnected before the vehicle is handed over, but unfortunately this step is sometimes missed. We will continue reminding sellers about the importance of this.
Best regards,
Richard
Kvdbil
The Partner service…
The delivery service was simply disappointing, and the car was listed on the website as a 2017 model, but when I checked the registration, it was 2016. After these two negative points, I have to say that the rest of the experience was good.
30 June 2026
Reply from Kvdbil
Hi Luis!
Thank you for sharing your experience with us. We are sorry to hear that parts of your delivery experience did not meet your expectations.
I am a little puzzled by the mention of the 2017 model year, as I can only see that the vehicle has been presented by us as a 2016 model. We always aim to provide clear and correct information about the vehicles we sell, so we would of course like to understand if there has been any misunderstanding.
Regarding the delivery experience, we appreciate your feedback and will take it with us. We are also happy to hear that the rest of your experience was positive.
Best regards,
Richard
Kvdbil
I buy my first car from kvd
I buy my first car from kvd. It was a repair object. It was written in the announcment that egine has less power.When i took the car to workshop i have been told that car engine is totally jamed and only solution is to change the whole engine.
I have made written complaint to kvd and provided the document from workshop as required by KVD. Even person from KVD has talk to workshop and confirmed by Mechanic that engine is totally jamed. Even KVD peson accepted that it is a writting mistake by KVD but still its me the owner who suffered. I have not been compensated,that really made me unsatisfactory from KVD.
5 May 2026
Reply from Kvdbil
Hi Farooq!
Thank you for your review. We are sorry to hear about your experience. Cars sold as repair objects are offered with known faults and are not fully inspected or fault traced. We do our best to describe what we see and experience during our inspection, but hidden or more extensive problems can unfortunately only be found after a full workshop investigation.
Thank you for taking the time to share your experience with us.
Best regards,
Richard
Kvdbil
Reply from Kvdbil
Hi Mohamad!
Thank you for your kind review! We are very happy to hear that you had such a positive experience with us.
Best regards,
Richard
Kvdbil
Great service and smooth process, despite a low initial valuation
I had a great experience selling my car through this company. The entire process was incredibly smooth, quick, and transparent. I'd especially like to highlight the staff, who were highly attentive and took great care at every stage, which gave me a lot of peace of mind.
My only slight reservation was regarding the suggested starting price for the auction, which was lower than I had expected. However, I trusted my own market research and intuition and decided to hold my ground. In the end, it paid off, and I managed to sell the car slightly above my target price.
I highly recommend them for their professionalism and efficiency. My only suggestion would be to align the initial valuations a bit closer to the customer's expectations. That being said, I would definitely do business with them again!
15 June 2026
Reply from Kvdbil
Hi Ricardo!
Thank you so much for your great review. We are very happy to hear that you had a smooth and positive experience with us.
We understand your thoughts about the starting price. Our valuations are based on market data and similar cars, but the final result is always decided by the interest from buyers in the auction. It is great to hear that you trusted your own feeling and achieved a result you were happy with.
Thank you for your kind words about our team. We really appreciate your trust and would be happy to help you again in the future!
Best regards,
Richard
Kvdbil
Well
Well, first is I never give 5 stars. I leave some space for improvement. Aweral service good, quality of vehicle matches description. Staff greets by the entrance. Well, 👍, will use your service again 😜
26 May 2026
Reply from Kvdbil
Hi Saulius!
Thank you for taking the time to share your experience. We're pleased that the vehicle met your expectations and that our staff made you feel welcome from the moment you arrived. Your review made us smile, and we are happy to know you would choose us again.
Best regards,
Richard
Kvdbil
The car should have been cleaned before…
The car should have been cleaned before delivery. Thanks makes the buying experience better for customer. The buying experience was smooth and transparent.
3 June 2026
Reply from Kvdbil
Hi Sakthivelan!
Thank you for your review and for choosing to buy your car through us. We are delighted to hear that you found the buying process smooth and transparent.
We also appreciate your feedback regarding the vehicle's cleanliness. While our cars should of course be presented in a clean condition, many of them are stored outdoors before delivery and may occasionally pick up some dirt or dust. We are sorry that the preparation did not meet your expectations on this occasion.
Best regards,
Richard
Kvdbil
Bought a Car, Got 8 Months of Driving and a 130,000 kr Repair Bill
I purchased a 2022 VW Arteon eHybrid from KVD in February 2024. Within months the engine failed due to defective injectors — a defect that clearly existed at the time of purchase. What makes this even more serious is that KVD had prior knowledge of the injector issue but deliberately chose not to disclose it to me at the time of sale, nor was it shown in the inspection report. This lack of transparency directly caused a total engine failure.
To make matters worse, KVD engaged in unethical behavior by recording conversations with the workshop without consent — suggesting they were aware of the problem and actively tried to manage the situation to avoid liability.
KVD refused to take any responsibility, forcing me to file an ARN case. The car ended up needing a complete new engine and catalytic converter replacement. Total repair cost exceeded 130,000 kr, of which I personally paid over 83,000 kr out of pocket.
To put this in perspective — out of the entire ownership period, I was only able to drive this car for less than 8 months in total. The rest of the time it was sitting at a workshop due to a defect KVD knew about before selling it to me.
This is not just poor customer service — this is a company that knowingly sold a defective vehicle, concealed known faults, and used unethical tactics to avoid accountability. I strongly warn anyone considering a purchase from KVD to get a full independent technical inspection and record every single interaction with them!
25 September 2025
Unprompted review
Reply from Kvdbil
Hi Wageeh!
Thank you for sharing your experience. We understand that the issues you encountered with your vehicle have been both frustrating and costly. However, we would like to clarify that your complaint was assessed based on the applicable consumer legislation and the terms and conditions governing the sale.
When determining responsibility for defects, the key question is whether the fault can be considered original and present at the time of purchase. Following our investigation, we did not find grounds to accept your claim under the applicable rules. We appreciate that you may disagree with this assessment, but it is important to note that the matter was also reviewed independently by ARN, which reached the same conclusion.
We will not comment on the detailed allegations made regarding the case, nor will we engage in a public discussion of the specifics. What we can say is that we handled your complaint in accordance with the laws, regulations, and contractual obligations that apply to us, and we have been clear and transparent in our communication throughout the process.
Naturally, we never wish for any customer to experience problems with a vehicle they have purchased. We understand the disappointment and inconvenience that vehicle-related issues can cause. At the same time, our responsibility is to assess each case objectively and consistently based on the available facts and the applicable legal framework.
We regret that you remain dissatisfied with the outcome and wish you all the best going forward.
Best regards,
Richard
Kvdbil
Professional service easy to use
27 May 2026
Reply from Kvdbil
Hi Stephen!
Thank you for your review and for trusting us with your car sale. It’s great to hear that everything felt straightforward and that you had a positive experience.
Best regards,
Richard
Kvdbil
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