KT Insurance Reviews 

4,903
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, making interactions pleasant and informative. Many people found the service and customer support to be amazing, efficient, and stress-free, often highlighting quick resolutions, clear communication, and competitive pricing. The overall user experience was consistently described as easy and simple, with staff often helping them save money. However, some people mentioned experiencing frustratingly long processes for claims or repairs, with a few waiting over six months for resolution and feeling they had to constantly follow up.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, courteous, and... See more

Service

Users describe positive interactions with service, highlighting the helpful, professional, and friendly staff... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional help and... See more

Price

People report positive experiences with price, finding it very reasonable and competitive compared to other... See more

User experience

Consumers find the user experience to be positive, with many highlighting the ease and simplicity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service from your Sunshine Coast rep Mark was awesome , very helpful and informative so I could way up my decision on who to go with 👍 On my return phone call I informed Mark that my compariso... See more

Company replied

Rated 5 out of 5 stars

Graham went through each detail thoroughly to make sure i receive the best cover for the best price. He was so personable as well as professional. I was literally parked up on the side of the road w... See more

Company replied

Rated 5 out of 5 stars

very personable person on the phone walked me through all the benifits and what would happen in each senario I asked about. He was warm and friendly. the price is very reasonable and the coverage seem... See more

Company replied

Rated 5 out of 5 stars

The follow up was efficient. The repairs went very smoothly and we were very happy with the overall situation The tradesmen were very proficient and arrived on time. We would be very confident and ha... See more

Company replied


Company details

  1. Caravan and Motorhome Insurance Company
  2. Auto Insurance Agency
  3. Insurance Agency
  4. Insurance Company

About KT Insurance

Written by the company

We are your trusted partner for comprehensive RV insurance in Australia.

At KT Insurance, we understand that your RV is not just a vehicle; it's your gateway to adventure and unforgettable memories. Whether you own a motorhome, camper van, caravan, 5th wheel, or tow vehicle, we're here to protect your home-on-wheels and ensure you have the freedom to explore without worry.

We offer insurance for:

Motorhomes & Campervans
motorhome image

5th Wheelers
motorhome image

Touring Caravans
motorhome image

Slide-On Campers
motorhome image

Converted Buses & Coaches
motorhome image


Issued by Lifestyle Insurance Group t/a KT Insurance who is acting (under its own AFSL) on behalf of the insurer QBE Insurance Australia Limited. Any advice is general only. Excesses, limits and exclusions apply. Always read the PDS & TMD at ktinsurance.com.au.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(4,903)

1,932 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The customer service officer was…

The customer service officer was polite,friendly and helpful.

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words. We're pleased to hear you found our customer service officer polite, friendly, and helpful.

Rated 5 out of 5 stars

Well managed experience.

Clear explaination, good customer service, not waiting on hold at all, reasonable pricing and terms. Thankyou.

23 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind words and thoughtful feedback. We're glad to hear you had a clear and easy experience with us.

Rated 5 out of 5 stars

Real person

Real person, very helpful and knowledgeable.

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words. We're glad you had a helpful and knowledgeable experience with our team.

Rated 5 out of 5 stars

Doing things right

Buy covering the vehicle as well as the people I think that's a long way to doing things right.

21 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your thoughtful feedback. We're glad to know you appreciate our approach to comprehensive coverage.

Rated 5 out of 5 stars

Helpfull friendly staff

Helpfull friendly staff. Short phone waiting time. And no robot or indian answering. Keep up the good service thanks

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words and positive feedback about our staff and service. We appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

Shannon was amazing

Shannon was amazing. He was polite, helpful, full of good information and insightful.

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind words about Shannon. We're glad to hear you found him helpful and insightful—it means a lot to us.

Rated 5 out of 5 stars

Very nice and knowledgeable salesman

Very nice and knowledgeable salesman, answered all my questions and helped pick an excess that suited us. Received the documents in my email before we had even finished the call. Great product great service.

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind words and detailed feedback. We're glad you had a positive experience with our team and that everything was handled smoothly for you—your satisfaction means a lot to us.

Rated 5 out of 5 stars

The Staff very helpful 👏

The Staff very helpful 👏

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words about our staff—it means a lot to us! We're glad we could help.

Rated 5 out of 5 stars

Friendly Customer Service

I’d like to thank Dell for her friendly customer service. She was very polite and cheerful which made it a pleasant experience in choosing KT Insurance for my camper van policy. Keep up the wonderful job. Thank you

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your thoughtful feedback and for highlighting Dell’s service—we’re delighted to hear she made your experience so pleasant. We truly appreciate your kind words and look forward to being there for you and your camper van adventures.

Rated 5 out of 5 stars

The initial contact and the follow up…

The initial contact and the follow up information prior to completion of our policy

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for sharing your experience and for your positive feedback. We're glad the initial contact and follow-up met your expectations.

Rated 5 out of 5 stars

I just took out a new caravan policy

I just took out a new caravan policy, the lady on phone was great to deal with, and the quote was very competitive.I would happily recommend KT Insurance.

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind feedback and recommendation. We're glad to hear you had a positive experience and found our team easy to deal with.

Rated 5 out of 5 stars

Found all of the KT Insurance staff…

Found all of the KT Insurance staff that I contacted were most helpful and had a sound understanding of all aspects relating to my situation / claim.

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback. We're glad our staff could assist you and provide clear support during your claim process.

Rated 5 out of 5 stars

They listen and couldn't be more…

They listen and couldn't be more helpful.

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words. We're glad to hear you felt listened to and supported—your feedback means a lot to us.

Rated 5 out of 5 stars

Easy to get windscreen replacement

Call was quick and easy, claim was made then for windscreen replacement. Windscreen company called right after I got off the phone and sorted repair.

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for sharing your experience. We're glad the windscreen replacement process was quick and straightforward for you.

Rated 5 out of 5 stars

The process was simple and staff…

The process was simple and staff friendly and efficient.

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words—it's great to hear you found the process simple and our staff friendly and efficient. We appreciate your feedback!

Rated 5 out of 5 stars

Motorhome insurance experience.

Staff member answered promptly, courteously and was helpful in choosing alternatives/add-ons.
Price was competitive.

21 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for sharing your experience. We’re glad to hear our staff was helpful and that you found our pricing competitive—your feedback is greatly appreciated.

Rated 5 out of 5 stars

Very helpful in arranging insurance and…

Very helpful in arranging insurance and at a really good price.

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback—we’re glad to hear you found our team helpful and our pricing competitive. We appreciate you choosing us!

Rated 5 out of 5 stars

Legendary Luke won my business for years to come !!

Luke was a total legend in helping to organise insurance cover. His industry and personal knowledge helped to make the application and purchase seamless. All questions answered, no question too big of an ask, and the assistance in explaining simply which cover options were available made the entire process easier to deal with.

10 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your wonderful feedback. We’re delighted to hear that Luke provided you with such knowledgeable and helpful service throughout your insurance process, and we’ll make sure your kind words are shared with him. It’s great to know you felt supported and informed every step of the way—thanks again for choosing us and for taking the time to share your experience.

Rated 5 out of 5 stars

Courteous and helpful.

I always find that the operators are helpful and informative. A follow up was required and I was informed every step if the way.

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback. We're glad to know our team kept you informed and provided the support you needed every step of the way.

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