APCOA PARKING Danmark A/S Reviews 

Never park at this type of parking.

Tried to get a parking permit but they did not answer for almost a month, and when they did it wasn't a helpful answer.

Had a problem paying so I left and then I got a fee, I waited 5 month for reply when I send an evidence that I didn't use the parking lot and then I got another fee....

The subscriptions is useless

We paid subscriptions monthly and we still get a fine,We called many times to check if their parking space still exist,and they do not know🤦🏽‍♀️they do not have an access.

Ik heb zelden zo’n frustrerende ervaring gehad als met APCOA. Bij terugkomst bij de parkeerautomaat voerde ik mijn betaalpas opnieuw in, volgde exact de instructies op het scherm (die ik eerst via Google Translate moest vertalen), verwijderde mijn kaart zoals gevraagd – en kreeg géén ticket. Ik heb direct foto's gemaakt van de automaat als bewijs.

Wat volgde was een eindeloze reeks e-mails, waarin APCOA elke verantwoordelijkheid afwijst. Ze beweren dat er geen systeemfout was en impliceren dat ik niet de waarheid spreek. Mijn bewijs wordt genegeerd, mijn verhaal wordt niet serieus genomen, en ik word behandeld alsof ik iets verkeerd heb gedaan – terwijl ik alles volgens hun instructies heb gedaan.

Het voelt alsof ik bestolen ben. Geen ticket, geen geld terug (dit heeft mij ruim €70 gekost), geen erkenning van het probleem. En bovenal: geen greintje klantvriendelijkheid. Ik parkeer hier nooit meer en raad iedereen aan om dit bedrijf te vermijden.

itle: Feels like theft – zero customer care
I’ve rarely had such a frustrating experience as with APCOA. Upon returning to the parking machine, I reinserted my payment card and followed the instructions on the screen—which I had to translate using Google Translate. I removed the card as instructed, but no ticket was issued. I immediately took photos of the machine as proof, because clearly something had gone wrong.
What followed was a long string of emails, and APCOA refused to take any responsibility. They claim there was no system error and imply that I’m not telling the truth. My evidence is ignored, my experience dismissed, and I’m treated as if I did something wrong—despite following all instructions on their Danish machine.
Frankly, it feels like I’ve been robbed. (Over €70,= for a few hours parking) No ticket, no refund, no acknowledgment of the issue. And worst of all: absolutely no customer care. I will never park with APCOA again and strongly advise others to avoid this company.

Girl aged 5 fined £1000. Parasite Animal
A council has threatened to terminate a contract with one of its environmental enforcement teams after a five-year-old girl was issued with a fly tipping penalty notice of £1,000.

Harrow Council later rescinded the notice given by APCOA enforcement officers and shared concerns about their conduct when issuing fixed penalty notices.

The council in north-west London is in a tri-borough contract agreement with Hounslow and Ealing councils, which have shared different concerns about the company.

APCOA has apologised to the family of the child and said it took the concerns very seriously.

APCOA can claim this is NOT true by reply and not censorship.

Shame on Apoca....I was pre-occupied and neglected to set my windshield clock. They watched me run into Lidl. I was out 15 minutes later with a ticket for 995 kr. How ridiculous... it is pure theft. Where is this money going? Then they proceeded to watch me drive away knowing that I was only in grocery store for a short time. It is the LAST time I will ever visit that Lidl

App in death loop.
Clumsy
Clutzy
I spent 40 minutes trying to pay. No luck.
The app is useless and confusing or just made by the devil.

Park somewhere else.

Dear companies using Apcoa ... I am choosing to do my business elsewhere.

Parking experience -Parkering Aarhus Universitetshospital, P20 | APCOA PARKING.
PLEASE BE CAREFULL - I have been fined DKK139 for a type error on a payment machine - I had just been told that my wife would not survive the night perhaps I was not thinking straight. I had payed the full amount for parking but just because I left out one letter from my registration I am fined DKK139 - the only message from Apcoa "You made a mistake, you have to pay".

Criminal activity - posted in Carlsberg Byen basement where the Clever hyper chargers are that there is camera parking and it states: "Dit registreringsnummer er blivet fotograferet og din parkering er startet." (your reg number has been photographed and your parking has been started) however the area is NOT connected to app that starts it automatically and so you think its all paid but its not so you get a fine of 910 dkk. Mistakes can happen, but then when I had made a complaint - I did for 4 different fines - turns out they were mid updating their IT system so even though I got a confirmation my complaints were registered and my bills were on hold, I got nudges and each bill increased to 1300 dkk. when i called customer service they said we cant help you despite it being our fault and you just have to pay and hung up the phone 3 times - the complaints even dissapeared with no verdict given. And I ended up having to pay 5200dkk even though their signs say "parking is tarted". I have never experienced this in any other parking in Denmark nor abroad. I had a problem with another parking company one time and when i called customer service, they actually helped and it was resolved within minutes - they didn't hang up the phone like Apcoa did. Their activity comes across as "Criminal activity" as they are a. stating one thing and b. not doing what they state (both on their parking sign and the complaint confirmation) and then increasing the penalties when they are the ones with the mistakes - the parking sign saying something they don't do, their complaint system not working, etc.

Aggressive company that doesn't seem to work to improve the parking experience and instead just seeks to make the most amount of money.

Shit company,I think the debtor collectors are the owner of this shit company,because with Eesy park company it's free for 1 hour in Roskilde after that it is 27kr every hour,but I parked at bakken for 1hr,this APCOA charged me 100kr,I wanted to pay later, but there was no luck with their app, customer service or website, today the 27th/Nov/2024 i received a bill of 1,400kr😱👺

A company that increases prices year over year, for services you do not want and have the power to force you to pay them a fee, and then nit giving anyione a single chance of ever getting in contact with them. The only way to object to them is through an endless process most likely to end in the courts. It is the worst business model I can think of in the world. True bottom feeders of the worst kind. Now their parking fines cost DKK 895,- and I have jsut had the privilege of paying that for a parking where I was late by four minutes to my parking spot, the parking guard was there and he was completely without regard to anything and just handed the ticket and told me I should not have been 4 minutes late. And it was my own mistake, but it is just so bitterly annoying to have to pay these money to a company for profit like Apcoa

Fined on my own bought and paid for parking spot. Either they don't care or are idiots. I think they're both.

I parked on 28 August at 20:00 and paid for parking until 9:00. I make the mistake of entering the wrong number plate, as the car is a rental car and I am not familiar with it.

The next day I get a fine. I write to the company telling them about my mistake, and showing them the proof of payment, I ask them to cancel the fine.

They tell me that no, that it was my mistake and that they can't do anything and that I shouldn't answer the email because I won't get a reply. They give me their account number and tell me to pay within 10 days or the amount will be higher.

I would have liked to be able to ask them to at least deduct the 50€ I paid from the 118€ fine, but they have set up the system so that you can't complain and if you want to claim something you have to report them directly.

In this company they lack empathy, they abuse their clients and I doubt very much that their methods are legal. What is clear is that their morals leave much to be desired.

This company should not get even 1 star, their service is below 1 and way below standard in Denmark, do not park with this company, worst in Denmark, i rate you 0 not even 1 Apcoa.

fejl 40, ja, men force majeure, nej.

Impossible to register parking afterwards. Useless app

Apcoa claims that their service is the most user friendly. This is clearly a great overstatement. Their parking system does not support the normal parking apps, which can be used in all other places, but require download of their own app.
This app is not user friendly at all, and does not seem to work well. After registering, it said that my payment was made, but it did not show in the parking history. To be on the safe side, I wrote to their support, which only resulted in an automated standard response, claiming that I should use their app to avoid a fine.
However, after reaching out again, I got the message that the payment had not been made, after all.
This can easily result in users getting a fine, even after trying to pay, as a result of bad app support.
This company cannot be recommened, and should not be used for parking services.

Really bad service, no responses, just ignoring clients' emails is not a solution.