Delivered in time and the product was…
Delivered in time and the product was in good condition.
27 August 2026
Unprompted review
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3.5
Average
330 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 1 week
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Stay away from the plant shop
They have no idea of what they are selling.
I bought 2 passion fruit plant Frederick and incense and they send to me completely wrong plant. Cheap and common plant such as cerulea and edulis.
Stay away from the plant shop. They have no idea.
23 April 2026
Unprompted review
Reply from Kaufland.it
Hello Edoardo,
We are very sorry to hear that you received the wrong plant species for your order. We completely understand how disappointing it is to receive common varieties like Passiflora caerulea and edulis when you specifically ordered Frederick and Incense.
Since our marketplace sellers manage their own inventory and fulfillment, we would like to help correct this mistake. Please contact our customer service directly through your Kaufland customer account via the specific order so we can step in and ensure the seller provides a resolution.
Your Kaufland Marketplace Team
Esperienza molto negativa
Esperienza molto negativa. Ho effettuato un ordine indicando come indirizzo di consegna un punto di ritiro selezionato direttamente sul sito di Kaufland. Nonostante ciò, il pacco non è stato consegnato perché, secondo il corriere, l'indirizzo non sarebbe corretto.
Nella comunicazione ricevuta da Poste Italiane mi viene chiesto di contattare "Polska" per svincolare la spedizione, ma non è chiaro chi sia né viene fornito alcun recapito per poterlo fare.
Ho già contattato il servizio clienti di Kaufland via e-mail per chiedere assistenza, ma a oggi non ho ricevuto alcuna risposta. Mi aspettavo un supporto più efficiente, soprattutto per un problema che sembra derivare dalla gestione della spedizione e non da un mio errore. Al momento sono senza il pacco e senza alcun aiuto concreto.
English
Very disappointing experience. I placed an order and selected a pickup point directly through the Kaufland website as the delivery address. However, the parcel was not delivered because the carrier claimed that the address was incorrect.
In the notification I received from Poste Italiane, I was told to contact "Polska" to release the shipment, but it is unclear who they are, and no contact information was provided.
I already contacted Kaufland's customer service by email yesterday, but I have not received any response so far. I expected much better customer support, especially since this issue appears to be related to the shipping process rather than any mistake on my part. At the moment, I have neither my parcel nor any meaningful assistance.
22 July 2026
Unprompted review
Reply from Kaufland.it
Grazie per la tua segnalazione, Luca. Ci dispiace molto per l'inconveniente con la consegna e per il ritardo nella nostra risposta. Vogliamo aiutarti a risolvere la situazione il prima possibile.
Ti invitiamo ad accedere al tuo account Kaufland Marketplace e a verificare lo stato del tuo ticket di supporto nella sezione dedicata al servizio clienti. Se non trovi ancora un riscontro, ti chiediamo di aggiornare la richiesta indicando i dettagli della spedizione: il nostro team verificherà subito il problema con il venditore e il corriere per sbloccare la consegna.
Got our 60cm fire pit and absolutely…
Got our 60cm fire pit and absolutely love the quality. Communication was brilliant from the company and DHL, never experienced such great communication. Really impressed all round. Thank you Kaufland. One happy customer
1 July 2026
Unprompted review
Awful experience
Extremely chea product. The price didn’t reflect the quality (it’s sold elsewhere for less than half this price).
What I really hated about this purchase was the shipment. It should have arrived between the 4th and the 8th (I hoped for the 7th, ‘cause I needed it) through DHL, it arrived the 16th with a different courier (which in my country is used even by the normal posts).
No shit the tracking wasn’t functioning, plus the whole week of delay. Nice job!
The marketplace dismissed the complaints just as quickly as the vendor did.
1 June 2026
Unprompted review
Reply from Kaufland.it
Thank you for your feedback. We sincerely apologize for the poor experience regarding the product quality, the delayed delivery, and the faulty tracking information. We understand your frustration, especially since you needed the item by a specific date.
Our goal is to provide reliable service, and we regret that our marketplace and the vendor did not address your complaints satisfactorily. We take your comments seriously and will use them to review our partner standards. Please reach out to our customer service again so we can look into this case further and find a proper solution for you.
Customer service incompetence
I ordered a wardrobe but cancelled it immediately after realising that it weighed 100kg and as the company only offers curbside delivery there's no way I'd be able to get it upstairs to my apartment. The reply I received was 'we are sorry your item arrived damaged. Please send photos '. So they didn't even bother to read my message or check my order. How can an item arrive damaged if it hasn't even been despatched yet? Just can celebrate my order and refund my money immediately please.
12 June 2026
Unprompted review
Reply from Kaufland.it
Thank you for your feedback, Jennifer. We are very sorry for the misunderstanding regarding your cancellation and the automated or incorrect response you received. This is certainly not the standard of service we aim to provide on our marketplace.
We want to resolve this for you as quickly as possible. Since we do not have access to your personal data here, please contact our customer service directly through your customer account under "My Orders". Our team will step in immediately to ensure your order is cancelled and your refund is processed without further delay.
No order no money no reply
Ordered some perfume on kaufland.it, 2 months ago - no Order, no reply, no money - don't buy from them. Very fishy
13 April 2026
Unprompted review
Reply from Kaufland.it
Dear Nadya,
We sincerely apologize for this unacceptable situation. This is certainly not the level of service we aim to provide to our customers.
We take your report very seriously and want to ensure this is resolved immediately. Since we have not been able to connect via previous channels, we strongly encourage you to contact our customer service department directly through the marketplace platform. They will prioritize investigating the status of your order and ensuring your refund is processed without further delay.
Thank you for your patience.
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