Freyen logo
Visit website

Freyen Reviews 

24
•
TrustScore 4.5 out of 5

4.3

Shoe Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Shoe Store

Written by the company

At Freyen, we believe confidence starts from the ground up. We design premium height-boosting shoes that combine cutting-edge technology with elegant style, giving you an instant, discreet lift of up to 8cm without anyone knowing.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(24)

24 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I paid for two pairs of shoes

I paid for two pairs of shoes, and I got the second pair for half price during. I waited an extra long time for the delivery and I only received ONE PAIR, tzeh second one for half price, the shoes I paid 100% price for were not delivered at all! They didn't even inform me that they had a problem, only when I wrote a complaint did they announce that the original shoes are no longer being produced and I can get shoes one size bigger, which is absurd, or that I can choose another. I was counting on the shoes, and I didn't buy another one and now I don't have the shoes and I don't have time to buy another one before my trip. Be careful with them, they send the goods from China, it takes a very long time, and their website is misleading, they have false offers, they take the money up front and only return it after the order is filled. Highly unprofessional approach!

8 May 2026
Unprompted review
Freyen logo

Reply from Freyen

First of all, we sincerely apologize again for this situation. Unfortunately, cases like this can occasionally happen, and as soon as we identified the issue, we immediately proceeded with a refund for the unavailable pair.

Second, before this review was posted, you initially contacted us simply asking about the status of the second pair. Once we checked the issue, we informed you honestly about the situation and apologized for it.

Third, we offered multiple solutions to help you:

* receive the same model in a different available size,
* choose any other pair from our store as a replacement,
* or receive an immediate refund.

None of these options were mandatory, they were simply solutions we offered in order to help.

Fourth, there is absolutely nothing unusual about shipping from China. Many international brands use overseas warehouses and fulfillment partners in order to optimize logistics and costs. Most importantly, your delivery timeline remained within the timeframe clearly stated on our website.

You placed the order on Saturday, April 25. As stated on our website, processing takes up to 3 business days, and shipping up to 10 business days. Your order arrived within a total of 10 business days including fulfillment, meaning the actual transit time was around 7 business days.

Additionally, we did not receive any complaint regarding the pair that was successfully delivered.

Lastly, none of the information or offers on our website are misleading. Taking payment upfront is the standard process used by virtually all online stores and payment processors worldwide, no legitimate brand ships products first and waits for payment afterward.

We still sincerely regret the inconvenience and wish you the best.

Rated 5 out of 5 stars

Great quality and fast communication

Honestly wasn't sure what to expect when I ordered but these are genuinely impressive. Got the Tessa and the build quality is way better than I thought for the price. Delivery was quick, customer communication is very fast.

21 March 2026
Unprompted review
Show reviews in all languages. (24 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look