Farnell France Reviews 

To respect delivery initally planned , two days delayed its too much. I had to replan my daily job accordingly

availability of items Ok, no problem finding what is needed. shipping with UPS is fine as well. just a mishap from the delivery agent, they called me on the phone but as I didn't know the number I did not answer it. a text would have been preferable. afterwards, I had to search for the pick up point choosen by UPS. they are not so fast at notifying you about it.

I have ordered 5 pui speakers at 11 euros each.
One of them was défective which costed me more than 1 hour work. ( but i assume not the fault of the distributor there )
When testing all it appears only 1/5 was défectiv, wrote to support who ask me vidéo to proove that a 11 euros unit is defectiv. I have to say i was disappointed initially by that answer
EDIT : after explaining to them that it would take me too much time for a dozen of euros they trusted me and reimbursed me
Fair behaviour from them for such cheap unit.

I buy électronics parts to repair electronics boards.
I always found high quality components in stock at a competitive price. One or two days delivery.
The delivery could be cheaper.
Thanks for all.

I've been a customer for a long time, choice is wide and and the products are good quality. However, I find shipping costs are quite high for small orders.

I have ordered 3 type N thermocouples on Farnell. Upon receiving the package, the receipt reads the correct reference but is labeled "K Thermocouple".

I have reached out to the customer service to understand which was the truthful statement (reference n° or description) and to make sure that I had in fact received the correct product.

To that effect, I have sent several questions to the customer service, and as they went unanswered, repeated them several times. They were never addressed.

Instead Farnell started a return procedure without my prompting and without giving me any option. In addition, I wasn't given any information on how the return procedure would function beyond the fact that it would be carried out by UPS. I was never informed about when, how or by which means I would be able to contact or be contacted by UPS, despite my repeated questions.

After several days without any update from Farnell, I have reached out again. Today I have received an update and learned that "your parcel has been picked up by UPS". I have never been contacted by UPS nor have I delivered anything to them.

Every reply from the customer service is so entirely disconnected from my previous messages that I can't help but think they are being generated by machines.

Extremely disappointed.

Really poor customer service. They ask me to pay for material that never arrives, when UPS shows that it never arrived and was sent to their warehouse. Ultimately they issued a credit statement, but I received multiple emails where their customer service agent said that they could not find their own that UPS returned to them due to poor Brexit management.

Farnell is my first choice for electronics components. I was especially impressed by their delivery speed. Super, super fast! I ordered components yesterday at 6:26pm, they were delivered at my office this morning at 11:20! I am in southern France and my order was shipped from the Belgium warehouse. Crazy! (that is UPS Express, shipping cost 6.9 euros which is quite reasonable I think).

If I had to cite one thing they could improve, it would be the component choice. Although it is quite amazingly large already, I could not find all the electrolytic caps I wanted in the Nichicon brand -- some references were available, some were not. Only Digikey had everything, but at a much greater expense, and with all the trouble of shipping from the USA (shipping delays, have to pay custom duties and taxes afterwards).

Contact rapide
Information fiable

Simple, rapide et efficace !

Excellent provider with wide choice of products and correct handling to France

Perfect service.

Very fast delivery