Terrible customer service. They sent us business cards that were supposed to have a graphic at their centre, and it was offset by half a centimetre, that is almost 10% on a 5.4cm width. I ha... See more
Company replied
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Terrible customer service. They sent us business cards that were supposed to have a graphic at their centre, and it was offset by half a centimetre, that is almost 10% on a 5.4cm width. I ha... See more
Company replied
We have created posters and flyers and are very happy with the results. Actually, most part of the work is done by our designer. But if one does not create print layouts every day, Flyerarlarm offers... See more
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Top of All - High Qulaity Custmer Sevice and Products - Then Vera Affordable Prices, Huge variety of Printed Materails. Perfect Ordering, Billing and Delivery . What can more to excpect ! No More
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My Studio works since some years with Flyeralarm. Every order was processed and dispatched promptly. If there was ever a question in advance or a problem with an order, the team answered it promptly a... See more
Company replied
FLYERALARM zählt zu den führenden deutschen E-Commerce-Unternehmen für Marketing- und Druckprodukte im B2B-Bereich und ist eine der erfolgreichsten Online-Druckereien Europas. Gegründet im Jahr 2002, beschäftigt FLYERALARM heute über 2.500 Mitarbeitende an 15 Produktions- und Partnerstandorten in Deutschland. Der Stammsitz befindet sich in Würzburg. Im Webshop (www.flyeralarm.com) stehen mehr als drei Millionen Marketing- und Druckprodukte sowie -services für alle Branchen zur Auswahl. Täglich werden bis zu 20.000 Aufträge abgewickelt und bis zu 26.000 Sendungen auf den Weg gebracht. Mehr als 1,5 Millionen Business-Kunden in 12 Ländern vertrauen den Produkten und der Qualität von FLYERALARM.
Alfred-Nobel-Straße 18, 97080, Würzburg, Germany
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I really love the quality and countless options that Flyeralarm has for stickers. They are quick and I think that the product meets and goes above expectations.
I've been using Flyeralarm for many years when I was still living in Germany and I have never been unsatisfied. Good products, quality, easy automatic ordering process and fast delivery. I never had a reason to get in touch with their customer service.
Then I moved to Sweden and the problems started.
The quality and production process (everything is manufactured in Germany) are still the same - good and fast. But both, delivery and customer service, are a disaster!
Despite a not so good experience some years ago, I've recently been ordering flyers for a client. They were supposed to be used on a fair and I needed them latest yesterday evening. The data was uploaded and released on Monday morning last week and regarding Flyeralarm's production and shipping schedule it should have been delivered by now, even at their Standard rate. Nevertheless since I didn't want to take any chances I even chose the Express option, with delivery until the end of last week, but the order didn't arrive. On Monday morning this week UPS tracking status changed to a planned delivery during the afternoon the same day, but it never took place and the status was changed to a non specified later date. Yesterday morning I filed a claim and informed Flyeralarm's Swedish customer service about the problem. No reaction. Therefore I filed another claim early this morning. No reaction. Meanwhile the second claim is marked as "denied", but I still didn't get ANY response regarding the problem!
It is really a shame how this company (at least the for the Swedish market responsible division) is dealing - or like in this case not dealing - with customer claims.
Good products and a flawless in-house production process don't matter much if you don't receive your products. A little effort of a customer service representative could probably have fixed the situation before it turned into a problem. Now Flyeralarm lost a repeat customer and I have a long-term client standing on a trade fair without promotional material.
Reply from FLYERALARM
Really bad from the beginning to the end. I upload a document though visual and when the package arrive was a completely different design. After complaining to them, they said that the data upload was not valid, are you serious? After paying an extra to check plus having delivery delayed after paying another extra.
Avoid this company, they are scammers, paying that high amount you expect a good impression and service. None of them!
I have printed my stickers in Flyeralarm. And I am very grateful for the help with my maket. Printing quality is very good as well
Reply from FLYERALARM
It would’ve been difficult to navigate your website without the help of a friend who had ordered from you previously. Once I understood how the ordering through the website worked, I got more comfortable with that. It was easy to cancel my order when I made a mistake.
Reply from FLYERALARM
I placed my first order with them for a rubber stamp which they printed horribly, with huge errors.
When I wrote to them with proof of their error, their excuse was totally absurd and did not justify anything.
My recommendation is to go to another company as they are not responsible for their mistakes.
Reply from FLYERALARM
Ao of you are a small business or just a private person, they will not send your printable and if they will, it if they made a mistake they will not correct it and after that they will be harassing you to pay even more 🥺
Reply from FLYERALARM
no kidding: 50 iterations to be able to upload the visual for super simple stickers. I had to open a file resizer, a file format converter, a background remover.... what a pain !!!
on top of that, bad UX design: plenty of options to select from in terms of coating, paper, format, colors... with prices from 1 to 10x, but no way to understand the difference or the effect on price until the last step of the configurator.
I recently had the unfortunate experience of using Flyeralarm for my printing needs, and I must say that I was thoroughly disappointed with their services. From start to finish, the entire process was riddled with issues and frustrations.
The quality of the final product was far from satisfactory.The prints were noticeably pixelated and lacked the sharpness and clarity that I expected. It was evident that the printing process used by Flyeralarm was subpar, and it reflected poorly.
On one occasion: While placing an order for 100 pieces, I was astonished to receive an excessive over the delivery of what seemed like 1000 or possibly even more items. Not only it is the wrong item, but I have no use of it.
There are many other cheaper and way far better services.
Reply from FLYERALARM
The delivery was efficient :) we had a little problem with printing. The printing was upside down. We uploaded the portrait format for printing and when it got uploaded, the system automatically arranged it as landscape. And that caused a problem. A little glitch in system. Appreciate if you can look into this.
Reply from FLYERALARM
Quick production and delivery, excellent print and product quality. Price was ok.
Reply from FLYERALARM
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