FP makes fashion a low-key high-end experience. After sneaking around on the website, I went to the Flagship store to try those fancy loafers. Helped by enthusiastic and charming staff, I walked awa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of shoe is impeccable, I've bought two pair (football navy and bonsai) and I absolutely love them. I do plan on purchasing more. The shipping is always fast, the only thing I have agains... See more
Fillingpieces has lost its essential spirit after the overhaul of design phylosophy. Its quality is no longer as good, though claiming the craftsmanship never changed. Used to buy many each year, but... See more
Filling Pieces - you did it again! The color way combine with this textured/woven look is just so aesthetically pleasing. Whomever put this one together - you have the eye for good taste. Pl... See more
Company details
- Haute Couture Fashion House
- Clothing Store
- Clothing Wholesaler
- Shoe Factory
- Shoe Store
- Footwear Wholesaler
Written by the company
Bridging the gap since '10 between streetwear and high fashion.
Contact info
Spuistraat 168 A, 1012 VT, Amsterdam , Netherlands
- +31 (0)20 2611478
- support@fillingpieces.com
- fillingpieces.com
4.5
Excellent
622 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great shoes
Great shoes. Look great and fit great. Hopefully they are durable enough to continue looking good for years to come.
20 July 2026
Unprompted review
Good quality products and fast delivery
29 June 2026
Unprompted review
Big quality shoes with a beautiful…
Big quality shoes with a beautiful designs but keeping It very confortable
29 June 2026
Unprompted review
Love this brand
Love this brand, wear the shoes and shirts a lot during my performances as a dj, for years now.
27 June 2026
Unprompted review
Shoes with missing insoles
I ordered shoes from FP.
Today they arrived with missing insoles! Now i have to pay 14€ for the return shipping.
I will never order again from FP!
25 June 2026
Unprompted review
Reply from Filling Pieces
Hi,
We're very sorry to hear that your shoes arrived without the insoles. That definitely isn't the experience we want you to have.
Before spending money on a return, we'd really appreciate it if you could send a few photos of the shoes (showing the missing insoles) to support@fillingpieces.com. Our team will be happy to look into this for you.
Depending on the situation, we can either send you a new pair of insoles or arrange an exchange for the shoes, so hopefully you won't have to incur any unnecessary return costs.
We'd love the opportunity to make this right for you. We hope to hear from you soon.
Kind regards,
The Filling Pieces Support Team
From Loyal promotor to disappointed customer
Hi, I’m extremely disappointed to see that all my loyalty points have disappeared. I was a long-time supporter and promoter of the brand, but after this experience and my recent phone call, that has changed completely. Especially now that I was ready to start purchasing again. I would appreciate someone taking a proper look at this, as this is not how you treat loyal customers.
25 June 2026
Unprompted review
Reply from Filling Pieces
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear how disappointed you are, and we understand that losing loyalty points can be frustrating.
We have taken another look at your account. Unfortunately, your loyalty points expired in line with the terms of our loyalty program. Before they expired, we sent reminder emails to all members to let them know their points would lapse if they were not redeemed within the validity period.
We completely understand that this isn't the outcome you were hoping for, and we're sorry for the disappointment. While we'd love to make an exception, we're unfortunately unable to restore expired loyalty points, as we apply the same policy consistently to all members.
We truly appreciate every customer who chooses Filling Pieces, and we hope you'll give us another opportunity to welcome you back in the future.
Kind regards,
The Filling Pieces Support Team
Really bad experience with Filling…
Really bad experience with Filling Pieces.
I ordered a pair of shoes on May 9. Their website said delivery would take 2–3 working days.
After 38 days, I still had no shoes, no refund, and no real update. I had to contact them several times myself just to find out what was happening.
They ignored my first email, later said the shoes were out of stock, then failed to reply again when I asked for another size. They also promised to get back to me on June 17, but never did.
What makes it even worse is that the shoes were still showing as available on their website while they told me they were out of stock.
In the end, after more than five weeks of waiting and chasing them, they offered me either another model or a refund, plus €40 store credit.
I have now asked for my money back. Honestly, this has been one of the worst online shopping experiences I have had. They took my money, did not deliver, and only reacted when I kept pushing.
9 May 2026
Unprompted review
Reply from Filling Pieces
Dear Frederik,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and completely understand your frustration.
Unfortunately, due to an inventory discrepancy, the item you ordered was no longer available despite still appearing as in stock on our website. We recognize that this situation, combined with the delays in our communication, did not meet the level of service you rightfully expected from us.
We apologize for the extended waiting time and for not providing timely updates throughout the process. We understand how disappointing it is to wait for an order only to learn that it cannot be fulfilled.
As soon as we confirmed the issue, we offered alternative options, including a different model or a full refund, as well as store credit as a gesture of goodwill. We understand that you have chosen a refund, and we are sorry that we were unable to provide the experience you deserved.
Your feedback has been shared with the relevant teams, as it helps us identify areas where we need to improve, particularly regarding stock accuracy and communication with our customers.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience throughout this process.
Kind regards,
Filling Pieces Customer Support
Outstanding shoes, great quality and modern designs
The shoes are great. They always fits like a glove. I bought more than 15 pairs. They are elegant under a suit for smart business events.
They give me excellent support for my lower back when I have to stand and walk a lot.
The quality is outstanding and they are handmade in Portugal.
14 June 2026
Unprompted review
Best shoes ever!
1 June 2026
Unprompted review
I purchased a sweatshirt in Amsterdam…
I purchased a sweatshirt in Amsterdam and it is such high quality and so unique!
6 June 2025
Unprompted review
Fantastic material
Fantastic material, boyfriend loves this brand ! Tells everyone about it
27 May 2026
Unprompted review
I’d stay away from this brand
I’d stay away from this brand. Had a very poor customer service experience and shoes are relatively low quality for the price point. Beware of buying as a US customer, they don’t warn you that you’ll be on the hook for 15% additional customs tax and refuse to pay it or make you whole for it after the fact. Overall unacceptable outcome buying from them.
21 May 2026
Unprompted review
Reply from Filling Pieces
Hi Joan,
We’re very sorry to hear you had this experience.
As mentioned on our website, since August 2025, customers in the USA are responsible for paying import duties and customs fees on international orders. Unfortunately, these charges are completely outside of our control, and our company does not receive any benefit from them.
We understand that if you ordered from us before that date, the shipping process may have been smoother and without additional charges. However, due to the current regulations, there is unfortunately nothing we can do regarding these customs fees after the order has been shipped.
We still appreciate your feedback and are sorry that the overall experience did not meet your expectations.
If you have any questions, you can always reach out to us via email: support@fillingpieces.com.
Thank you for your understanding.
Warm regards,
FP Customer Service.
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