Feelhum Reviews 

83
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find that the device truly helps manage cravings and successfully replaces the daily smoking habit. Many people appreciate the solid build quality, noting that the device serves as a reliable tool for quitting. Some reviewers were not happy with the exceptionally long delivery times and shipping straight from overseas. Customers also noted that the replacement flavours tasted very faint and felt far too expensive for what they offered. Others mentioned that the device lacks proper resistance, feeling more like a simple metal straw than a satisfying alternative.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reactions to this quit-vaping device are... See more

Quality

Customers had ambiguous experiences with quality, often highlighting a stark contrast between physical build... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, as experiences vary significantly among consumers.... See more

Price

Reviewers mention negative feedback about price, noting that the device and its replacement cores are vastly... See more

User experience

People report positive experiences with user experience, highlighting that the device is well made,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

No issues with the product just the timeline to receive an order is way too long , from order date to delivery is two weeks , tracking order from china to Ireland . Suggest an European fulfilment ce... See more

Rated 2 out of 5 stars

The device itself is well made, and I've had a positive experience with it helping with cravings. However, the experience with Hum has been very poor. They keep sending items out incorrectly addressed... See more

Rated 2 out of 5 stars

After giving Hüm a proper try, I’ve come away disappointed overall. The device is well made — solid, nicely finished, and comfortable to use — but the price feels hard to justify when you consid... See more

Rated 4 out of 5 stars

was sceptical after reading the reviews but am surprised by the results on it a week now and im only using my normal vape twice a day and hope to reduce this to zero over next couple of weeks .the ma... See more


Company details

  1. Health and Beauty Shop

Written by the company

At HÜM, we’re on a mission to help people quit smoking and vaping — without nicotine, vapour or frustration. Our device is a natural, hand-held ritual powered by 100% natural essential oils, designed to soothe both the mind and body. No smoke. No chemicals. No side effects. Each HÜM stick is carefully engineered for satisfaction — with a weighted feel, adjustable airflow, and a subtle fidget function to calm cravings both mentally and physically. Backed by real lab testing, EU safety standards, and used by thousands across the UK, HÜM has become one of the most trusted alternatives to help break free from harmful habits.


Contact info

2.9

Average

TrustScore 3 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(83)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful company

Customer service is quick to respond, incredibly polite as well. I have nothing but good things to say as someone who was skeptical initially, but i took a chance because of the money back guarantee. Everything was fair, well explained, and successful. This is a great company with a real passion to help their customers. I know this review sounds paid, but it's not i am a real person who purchased these devices with the right intentions, this is a great company that is very fair. As long as you're fair to them and read terms and conditions and follow them properly they're very good to you. Great purchase, great experience, I would give more stars if I could! 10/5 stars! AMAZING!

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Useless.

The product is a piece of pipe with a cheap wood cover, no draw resistance, no flavour, nothing.

It’s essentially something to fiddle with.

Delivery takes forever, and the returns process isn’t even worth it.

Don’t bother.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

A Godsend

A Godsend. I’ve been trying quit smoking/vaping for years without success. Until discovering Hüm. I knew there was something about the physical habit and not the nicotine that kept me hooked.
I instantly liked the weight of the Hüm stick in my hand and tried flavours out (Lemon being my personal fav).
I used it very similar to a vape, when I got cravings, for about 2 weeks. Then I started forgetting to bring it with me and stopped using it when not at work.
After about a month I forgot to use it entirely and suddenly came to realise I had no cravings! Even when people around me were smoking or vaping.

I feel “cured” or rehabilitated. I guess I don’t deal with stress by reaching for a puff anymore and have, in turn, become a little more self aware.

I genuinely have NO desire to vape or smoke anymore.
THANK YOU. My family, kids and I are so grateful!

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

Don’t waste your money, not useful at all
Refund policy is a scam too! “Free 30 days trial” its going to cost you shipping to france and “cleaning fee”🤣 just don’t buy!

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service,

Great customer service,
Great product, mum gave up her e vape after prob 10 years vaping , previous to that a life time of smoking,
She didn't use her vape pen for a month from the first puff of hum, then she wavered and took some puffs from her vape pen and immediately regretted it,
She has copd and its much improved since hum.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Poor service from this company

Poor service from this company. Been waiting 4 weeks for an order placed on 29th May. Have been ignored on all follow up requests regarding delayed delivery. Last correspondence was 6th June from them. Very disappointing! All I am looking for is a response and to understand when I will receive my order. It cost almost £100 and I am left in limbo as to if it will even arrive.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

AVOID at all costs

AVOID at all costs. Pointless piece of pipe to draw on. Use a straw or similar for same effect. Keep hold of your money. Returned 2 June, reached delivery office at my cost of £10.75 on 13 June. Delivery attempted twice. Could not deliver now on way back to me as at 15 June allegedly. Have raised with PayPal 🤞🏻

UPDATE. PayPal didn’t help so contacted my bank who did and they refunded the cost of the goods. I then received the returned package marked “Delivery refused by addressee”. Then received an invoice for £15 from the courier company for the returned parcel! This has cost me £25.99 in postage alone. Plus I still have this useless piece of wood and metal.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

DONT BUY

DONT BUY. 30 day money back guarantee is a RIP OFF. I returned the product after 30 days as it was just a tube, very similar to the anxiety air breather i brought online for £4. HUM stick cost £49.99. When i tried to return, i had to return to France. This involved international custom forms, codes and cost of £21.00. It arrived on 13th of the month, by 30th month still no refund. I contacted them and i was issued a refund of only £32.01 not the £49.99 i had paid the HUM stick. so in total i had paid £38.98 for hiring their HUM stick for 30 days. Excellent way to make a fortune off unsuspecting customers. Hope you are proud HUM?

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Shocking

Shocking! No resistance on the product, didn’t help me stay off my vape at all and when I tried to send it back to get my 30 day money back guarantee, Royal Mail wanted £32 and I then paid Evri £11.50 to post it back for it to be returned to sender 10 days later. So, I still have the product which is rubbish and I can’t even send it back to get my refund!!! Absolute scam!

18 May 2026
Unprompted review
Rated 1 out of 5 stars

If I could give it no stars I would I…

If I could give it no stars I would I purchased this and 5 weeks later turned up and it is useless I got in contact they said I had to wait the 30 days. I waited the 30 days they sent me a Address in France I paid 12 pound to track it. I got sent back saying the Address refused it I got some of my money back not it all I sent a email got a reply saying the deducted the stuff they you put in it I was under the impression that you got them free with purchase but any a bunch of scammers keep clear 100% keep clear just wanted to let people know don't buy it wast of money and energy bunch of crooks I ordered on this is in February and got an email on the 20th saying its been delayed and offer me a 10 pound voucher that I did not use i got this maybe 5 weeks or 4 can't remember its been that long

20 January 2026
Unprompted review
Rated 2 out of 5 stars

I should have read the reviews before I…

I should have read the reviews before I brought the product of a Facebook ad.

Took ages to be delivered and when it did I was expecting more.

Admittedly it’s well made but it’s just an open straw. Nothing like a vape, barely taste any flavour.

This product is not going to help me stop vaping. Bad impulse purchase.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Very poor no flavour at all

Very poor no flavour at all. Please don't waste your money. Had 2 kits for me and my partner both a complete waste of money. Your better sucking on a Straw and saving your money. Don't be sold by it waste of time.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

STAY FAR AWAY

STAY FAR AWAY! Delivery takes 4 weeks to arrive, they lie about everything very poor! I tried it had very bad vape made me couch made me sick, there is litterly nothing inside its air your breathing and purfume flavour soft stick which seems POSION, I started smoking and vaping more , I wanted to return and there company is in France im in uk, you will have import tax been told etc, so cost double to return £15 , and from £42.75 I brought this they gave me back £7.50 refund, they said box was damaged and vape not clean, i only used it once 10 puffs max, nothing coming out, you get same vape style from NHS for free !
They lied so i dont get full refund back! I paid more to return and get refund ,...STAY WELL AWAY!! DONT WASTE YOUR MONEY!

5 April 2026
Unprompted review

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