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Evlo Reviews 

11,906
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,767 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being very friendly, professional, and helpful, often going the extra mile to assist. Many people highlight the excellent customer service, noting that explanations are clear, and the process is easy to understand and navigate. Consumers appreciate the efficiency and quick handling of applications, leading to a smooth and straightforward overall experience. However, some customers also noted inconsistencies in the application process, with some being refused a loan after initial approval or detailed checks. A few other people also felt that there were issues with requests for extensive documentation or bank access, and some experienced poor communication or rudeness during their interactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers recommending it and expressing happiness to... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease and clarity of... See more

Payment

Customers had ambiguous experiences with payment, with some finding the application and loan payment process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a very positive experience using evlo.co.uk. The website was easy to navigate, the information was clear, and the overall process was straightforward. Everything worked smoothly, and I was able... See more

Rated 5 out of 5 stars

I had a great experience with Evlo. The team provided excellent customer service, kept me informed throughout the process, and made everything simple and straightforward. My application was handled qu... See more

Rated 5 out of 5 stars

Good evening, I have personally had a positive experience with this company. Nothing was too much for them, I had to personally travel to the office to provide my documents and the team were al... See more

Rated 5 out of 5 stars

Just like the way they process your application and how they help to have a better credit score.They helpful and informative too for you get to understand you financial default and how you can amend t... See more


Company details

Written by the company

Evlo is a business committed to financial inclusion, helping customers build a stronger financial future by empowering them with a personal, human approach and responsible borrowing options.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.6

All reviews

(11,906)

2,593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unprofessional, Untrustworthy, Useless!!

Unprofessional, lack of decorum , and they take all your details and tell you that someone would be in touch with you the next day, but do not ring you, text you, or email you. You end up constantly ringing them, while they even LIE blatantly to you, about, how you've just rang a different branch, in another part of the country, considering you're looking at your phone, and the DISPLAY on your phone is actually telling you what number you've just rang, and in what part of the country...No accountability, and an extreme lack of professionalism, which doesn't give one much hope, as to how your loan would be processed.I wouldn't TRUST such a loan company with my details!.. Especially with my bank statements, and on OPEN BANKING.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Don’t even try to get a loan from this people, they wasted days of my life and working hours, getting all kind of info, statements, id, payslips and saying they were paying the loan end of the day… but then rejected as they didn’t realise my company was only 6 months old, when they knew this from day 1. Horrible customer service also, waiting 15 minutes to have someone to answer. Avoid them If you can.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Second experience - Edinburgh Branch

Second time I’ve dealt with Evlo at the Edinburgh branch both times working with Darren. Honestly cannot fault him at all, each time I’ve dealt with him he’s helped me go over everything and touched base on all the things I wouldn’t have even thought to ask. Very transparent and realistic, didn’t once feel like he was trying to upsell me more or anything like that it was based around what was best for me and what would suit what I needed. 5 stars last time I dealt with them and 5 stars again this time honestly could not recommend high enough.
Darren really is a credit to the team and I can’t thank him enough for his help.

17 July 2026
Rated 5 out of 5 stars

I really appreciate evlo lenders company becos Evlo surprised me, initially I thought it was a scam until I visited Evlo's office in Chatham dockyard. Evlo's loan process is very easy, I have gotten m

Evlo's loan process is very easy and faster once you meet up with Evlo's requirements.
I have gotten my loan of £7.500 today.
Evlo Will put smile on your face please try and be happy with Evlo's loan.
Please feel free to get your quick loan from Evlo's lender.
I really appreciate it.
Thanks to Evlo.

20 July 2026
Rated 5 out of 5 stars

Thank You Sanraj.

Staff members manager from Hounslow helped me well. I sent all statments required. Just waiting on approval and money transferred. Thank You Evlo !

20 July 2026
Rated 1 out of 5 stars

Accused me of gambling when I do not…

Accused me of gambling when I do not gamble. Apparently it would be ok for people to spend all their money on drugs and alcohol than playing and buying computer games.

I find those remarks of gambling offensive and disgusting.

The fact is I needed a loan last week until pay day but I secured money anyways and at a 0% interest and the fact you ONLY offer loans of £1000 at high interest rates also disgusting.

Do not be conned into thinking Loan Sharks care

Please shove your ignorant response where the sun don't shine. I called you out and it was nonsense I was agreed a loan last month from you and I refused to accept as did not require it then. Nor did I this time. I £300 spare income each week lol I was merely intrigued as to what nonsense the Glasgow reps would give... Much less respectful than the Belfast branch. You are nothing but loan sharks

20 July 2026
Unprompted review
Evlo logo

Reply from Evlo

Dear Sir
Thank you for your feedback. We are very sorry to hear about your experience with us.
As a responsible lender, we are committed to conducting thorough suitability and
affordability checks before approving any loan application.
This means there may be instances where a customer’s credit profile does not meet our lending criteria. In such cases, it is our responsibility to make the appropriate decision and decline the application, ensuring we act in the best interests of the customer. We sincerely apologise for any inconvenience this may have caused during the application process
Also we are not a Payday lender so do not offer short term loans.
Kind regards
Elvo

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