Evelyn Partners Reviews 

212
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Anthony Field has been my advisor for 5 years and I couldn’t fault the advice I have been given by him. As someone new to financial planning he has walked me through everything with the upmost patien... See more

Rated 5 out of 5 stars

Steve Cattle and Lorraine Raine have looked after our Trust funds since I first met Steve when he joined Explore Wealth. He effectively took over our affairs which, up until that time had been h... See more

Rated 1 out of 5 stars

Very disappointed customer of 20 years. I was with Ashcourt, Tilney, then Evelyn after last take over. Recently removed all funds due to very poor performance last 2 years, and fees 3-4 times market a... See more

Company replied

Rated 5 out of 5 stars

Thank God for Daren O'Toole! He has provided me with sound finance planning and been at the end of the phone to advice me every step of the way. Evelyn have many internal "challenges" such as poor S... See more

Company details

  1. Non-Bank Financial Service
  2. Accounting Firm
  3. Financial Audit
  4. Financial Planner
  5. Investment Service

Written by the company

Meet the people behind your future. As a UK leader in wealth management, our promise is simple: to provide the inspiration and expertise to help you embrace what's next. It’s what drives everything we do and our people are central to how we deliver it. From our financial planners and investment managers to our wider team, we’re committed to understanding what matters most to you, and helping you move forward with purpose. That’s why we start with you, your goals, your passions, and your plans. We’ll work with you to shape a future that’s truly your own.


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4.1

Great

TrustScore 4 out of 5

212 reviews

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4.1

All reviews

(212)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Anthony Field- Director, Financial Planning

Anthony Field has been my advisor for 5 years and I couldn’t fault the advice I have been given by him. As someone new to financial planning he has walked me through everything with the upmost patience and professionalism. He is always approachable and so knowledgeable- encouraging me to ask questions and providing excellent guidance and support whenever it is needed.
I wouldn’t hesitate to recommend Anthony to anyone looking for excellent financial advice. His advice has enabled me to plan early for retirement creating a secure future for my family. Thank you.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Investment funds in safe hands

Evelyn Partners and their predecessors have been our financial advisers for almost 12 years. Steve Cattle in their Newcastle office has been our key contact throughout this period. From Steve, we get clear advice backed by solid background information, tailored to our needs, so we can make informed investment decisions.
We are very confident that Evelyn Partners are managing our investments professionally, so we know that our retirement funds are in the safe hands of a reliable team.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Annual Review with Daren O'Toole

Our Investment management annual review was held yesterday and we would like to comment on the excellent service provided by Daren O'Toole.
Any contact we have with Daren is a positive one, giving us useful advice in a clear and honest way.
We really appreciated the succinct literature he gave us which was comprehensive and informative to us, who are not experts in the finance field.
As always Daren was courteous and it was a pleasure to meet with him to discuss our future planning. It is reassuring that in a world of uncertainty we have Daren's expertise to guide us.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Your wealth is in capable hands

I have been expertly guided by Steve Cattle on the planning of my early retirement. We have had meaningful and productive conversations focusing on what matters and what is suitable for my circumstances he has handled my funds with the utmost professionalism and have total trust that my fund is in great hands leaving me to enjoy retirement as planned.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Positive experieence

Having Steve And Lorraine sort out our pensions has been a very positive experience for us.
We have felt our personal financial position has been thoroughly assessed and explained.
All the dread of having to move/close existing accounts then choose and transfer to new ones was lifted from our shoulders.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Steve Cattle and Lorraine Raine

Steve Cattle and Lorraine Raine have looked after our Trust funds since I first met Steve when he joined Explore Wealth.
He effectively took over our affairs which, up until that time had been handled by Stephen Sumner.
Steve is always readily available by telephone/e-mail and carries out an in-depth face-to-face yearly review where he is able to advise on any changes necessary to safeguard our returns from the four fund managers.
Steve has also provided valuable advice in the sale of a second home in 2021.
Steve is always easy to speak to and can explain complex financial matters in simple and concise language.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and advice

I first approached Explore Wealth back in 2020 to get advice on early retirement and pension options. I was introduced to Steve Cattle who subsequently provided me with the options I had available. Throughout the changes in the business since then Steve has been my Financial adviser. Throughout this time Steve has been excellent in all dealings. At every review my options were clearly explained which enabled myself to fully understand the potentials ups and downs. Despite some rocky years in the Financial world in recent years I have been totally satisfied with the advice and guidance received from Steve. A complete professional who has been a pleasure to deal with. Communications throughout from Steve and Lorraine have been excellent.
I thank them both very much for their assistance.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Small investors should avoid.

I put my life savings into the hands of Smith & Williamson in 2019 because my dad had kept his 400k+ fund with them for years and it grew nicely for him. In the meantime, S&W were taken over by Evelyn and the guy I was dealing with, the guy who looked after my dad, left. He was very approachable and I had his mobile number. When he left, this new guy took over and he refused to give me his mobile. The returns I got with this new guy were utterly abysmal It was as close to static as could be. So much so that at the end of 2025 I closed my account and moved to Irish Life and my fund has grown significantly since then. maybe the story might have been different if I had more funds with but I in the end I felt very badly let down. In addition to poor returns, they took a few thousand euros from me to closed my account, and called it fees. A very bad experience.

Thanks for your reply, I was constantly told that the value of my investment could go up as well as down, but the value of all the indices went way up during my time with you, but I always seemed to be left holding the baby. My only regret was that I didn't jump sooner.

Their response below is typical of the tripe I was fed while a customer.

1 December 2025
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi Michael,

Thank you for taking the time to share your feedback. We’re sorry to hear your experience hasn’t met your expectations particularly following the changes to your relationship management and service experience. While investment performance can fluctuate over time and will vary depending on individual circumstances and investment strategies, we recognise the frustrations you’ve described and are sorry that your experience left you feeling disappointed.

Thanks,

The Evelyn Partners team

Rated 5 out of 5 stars

Top Class Steve C

The financial service, advice and help that I have received from Evelyn and in particular Steve Cattle over the many years has been top class and exemplary. I have been able to make clear and decisive decisions going forward through Steve's aid which has bared good fruit with my investments. I believe that they are a sound top class company to be with and have no problem in recommending them to others, which I have done, and who I understand have been happy with their choice in selecting them to guide them with their financial advice etc. I should also mention Lorraine Raine Steve's Client Administrator who has been ecxelent when liaising between myself and Steve.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

My Financial Advisor Steve Cattle is a…

My Financial Advisor Steve Cattle is a credit to the Company. He has been advising me for a number of years and I trust him implicitly. He has helped and supported me through some difficult times and provided professional advice and actions which have put me in a financial secure position for the rest of my life.
I can't recommend Steve highly enough.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Good Sound Financial Advice Service

My Wife and I have been using Evelyn Partners for several years to handle our financial and estate planning. We deal with Steve Cattle who is our financial advisor, together with Matthew Burgess who looks after our investment portfolios. We have an annual review meeting with Steve and Matt together with regular contact by phone or e-mail about queries or updates of our financial situation. The service they provide is excellent and we would thoroughly recommend Evelyn Partners based on our experiences.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Retirement Advice

Have been dealing with Steve Cattle for a number of years, before Evelyn in fact, and he has been a person of great honesty and trust guiding me and my plan to retire with true professionalism. Taking my fears and concerns and bringing me back to the reality. Would highly recommend Steve and Evelyn for anyone at the start, middle or even close to the end of their investment journey

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Top marks for Anthony Field and Evelyn

Our financial advisor Anthony Field has looked after us for many years and has always been helpful and easy to deal with. His knowledge is extensive and he takes the time to explain in full. When my husband was recently diagnosed with dementia Anthony dealt with both of us in a very caring way, making sure that my husband felt fully included in our conversations / reviews. I would highly recommend Evelyn and especially Anthony Field.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Anthony Fields our Financial Advisor

Anthony Fields has been our Financial Advisor for a number of years now. His has given us exceptional advice & good service He takes time to explain to us his recommendations. We fully trust his judgement & look forward to working together in the coming years

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Save your wealth and go elsewhere.

This a public service announcement more than a review. Save your wealth and go elsewhere.

I transferred my pensions and savings to Evelyn from a large provider a couple of years ago. - they charged above average fees, but presented a good record and claimed a "wealth preservation" philosophy. During a period where the indices hit record highs and other providers (ISAs +11-20%) recorded double digit growth Evelyn managed about 3% - which in their annual review they considered "not bad", less than inflation or a high interest account. During the recent turmoil other providers dropped about 3-6% from their peak. Rather than this being Evelyn's strength they have dropped by 7% and my portfolio is now in negative territory. They appear complacent and incompetent. Please don't make my mistake.

29 March 2026
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

We’re sorry to read your feedback and that your experience hasn’t met your expectations.

As we’re unable to discuss account-specific details publicly, we would suggest speaking with your Adviser, who can investigate this further for you.

We appreciate you taking the time to share your feedback.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Thank God for Daren O'Toole

Thank God for Daren O'Toole! He has provided me with sound finance planning and been at the end of the phone to advice me every step of the way. Evelyn have many internal "challenges" such as poor SLA with the IT department and inadequate mobile phone app. But Daren has even assisted in escalating my concerns and getting things done! Great Customer experience from Daren

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor experience has taken years off my pension

I have been a customer for 8 years lost 4% of the portfolio during set up basically the market fell 4 weeks after I bought into the SIPP. Having said that the following 5 years saw some good returns but then the company converted from Tilney to Evelyn. Since that time performance has been poor and deteriorating. Account managers change they don't listen or understand customer concerns spouting only THE corporate message. All this time my SIPP is underperforming to the point that my "2% above inflation" SIPP has generated negative growth (-0.2%) over the past 12 months whilst global markets achieve ALL TIME HIGHS in the same period. The corporate response.... the management team acknowledge this miss, but we are now in the strongest portfolio position ever.

I am not paying you to ignore me or to acknowledge your mistakes I am paying you for expertise that you have clearly lost. This loss coincides with the Evelyn Take over and the Nat West take over pending I can clearly see where my resources were focussed on SHAREHOLDER PROFIT.

I am now in the process of transferring my portfolio away from these people.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed customer of 20 years

Very disappointed customer of 20 years. I was with Ashcourt, Tilney, then Evelyn after last take over. Recently removed all funds due to very poor performance last 2 years, and fees 3-4 times market average. Customer service poor with 3 changes of key staff allocated in last year. Cannot recommend at all I am afraid.

31 December 2025
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi Tim,

Thank you for taking the time to share your feedback. We understand changes in key staff can be frustrating and how you feel it may have impacted the level of service you received. We would like to thank you for being a client for the past 20 years; if there’s anything else we can do for you please get in touch.

Thanks,
The Evelyn Partners team

Rated 1 out of 5 stars

Total disgrace

They charged for services they did not provide, they sold me out of a fund, and bought into a new fund without any authority, wiping thousands of pounds off my portfolio. And still no response to my complaint after 5 months.

22 December 2025
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi Michael,

Thank you for sharing your feedback. We appreciate the time you’ve taken to raise your concerns and want to assure you that they are being treated with the utmost seriousness. We have spoken to our Complaints Resolution Team, and you should expect to hear from them shortly about your case. Your feedback is invaluable, and we remain committed to restoring your confidence in our service.

Thanks,

The Evelyn Partners team

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