Wrangler Online store Reviews 

Shambolic website, precious little stock, but they took an order telling me the item I wanted WAS in stock, then 3 days later just cancelled my order as it was NOT in stock!!
Rang the contact number on the cancellation email and got a Spanish message telling me that the mobile number (it was an 0800 number) was switched off, please try later or send a text!! And this is the mighty Wrangler UK. What a tin pot amateur organisation….and they top it off & use Yodel as well…says it all. Steer well clear.

After reading your reply, it is interesting that there are so many apologies. How can an established organisation be so disorganised? You quote lots of
‘small print’ T’s & C’s, but frankly as I see it, it is just a way of excusing an inefficient system which should be live and stock linked when operating an online business. Certainly a company the size and wealth of Wrangler ought to have a live system rather than one that lags behind reality.
I actually tried to order something a year ago and it was calamitous back then. You offered a discount after that episode but when I came to use it this time round, the experience was worse, so I’m no better off with that discount! I’ve no idea what resolution you propose, but I’d be intrigued to hear what you offer. I’ve tried twice to order from you and nothing has improved. My chat with customer services told me that they had absolutely no idea when stock was coming back in. Their solution…go and have a look on Amazon! Stunning! So I did and bought some other Jeans off them instead. Don’t really have any need for Wrangler now, and after my experiences, am unlikely to try again. All I wanted is some jeans from a brand I’ve bought all my life. I’ve given up with them now and found better options than Wrangler. A shame but, but life is too short to keep fighting against the mighty corporates who just quote small print, have no idea what is going on and offer endless apologies with no immediate resolution for me the customer. Sorry…

Package was posted late and delivered to my neighbour. My neighbour is psychotic and would have destroyed the package. Wrangler twice asked me to try and get it. Then they wanted me to sign a declaration form, saying that if I'm a liar they will take legal action. Despicable company practice and zero customer service. A word of advice, buy Wrangler products from the home of Wrangler - the USA. Avoid the UK website.

What a service!! When my Dad took ill and we weren't able to try on the jeans to make sure they fit (going over the return timetable) Wrangler Customer Service, particularly Mohamed acted in such kindness. The jeans didn't fit, the return time was over but yet Customer Services still provided help. They have gone above and beyond to facilitate the return and exchange of items providing new links to different sizes, collection of returning items and general kindness and empathy. Not exactly what you would expect from a Global Company, but the service was personal and individual and accommodating. I am so grateful to them all for their help and support.

A great big thankful hug to the well done, friendly and patiently Customer Service. Specially to Maryam (Germany). She was so kind, helping me with checking out different Styles, "Rises", Types and finding finally the perfect Type of Jeans. She offered recherché, did this and gave me very good advices. At first on telephone, after this with more deeply "briefing" via E-Mail. I got for me "tailor-made Insights" about Jean-Cuts which will fit me well. Thanks a lot again, dear Maryam. You did a great, fantastic, heartwarming job. This is nothing I would expect from a big brand-online-Store. This is, what digital buying/selling makes human. Maybe, I´m old-fashioned ... but I like, if looking for Jeans is getting into people's business.

Sabina, a Wrangler customer service member in the U.K. Very helpful and speedy replies by email to all of my inquiries. Lots of suggestions to help with my pursuit of Wrangler jeans in Australia. Excellent service, 5 Stars.

Izabela from the Wrangler Customer Care Team was absolutely BRILLIANT. I inquired about my order and Izabela answered very promptly and dealt with it with great attention and care. Because of this I will be ordering from the Wrangler Europe Website again in the very near future. Thank you Izabela.

The Wrangler Men’s Riggs Wear Shorts - It Looks Like The Fly Is Open - I’ve Tried Different Pairs Of Shorts ( Riggs Wear ) And Their AllThe Same !! Fix Issue Please - These Shorts Are EXPENSIVE

Customer service email facility has been brilliant. They organised next day collection of my parcel due to not being near a Yodel drop off point, and provided information as to how to track the return. Once I realised time had passed and still no refund, they looked into it immediately and found the parcel had not made it back to the warehouse-however, then immediately arranged the refund and kept me updated along the way with really friendly emails.

Things didn’t go entirely to plan, but Izabela made all the difference. She was warm, patient, and genuinely supportive throughout — I always felt like I was in good hands. That kind of care is rare, and it’s what turns a frustrating experience into a positive one. Highly recommended.

Absolutely a horrible product. Quality has gone down so very much. Insulated jeans completely fall apart and tear. The fabric is paper thin. Never, ever again. Even the competition jean 13MWZ is a poor product these days.

They fake the reviews on the website. I've tried leaving a low rating due to inventory (lack of) issues with some pants I was trying to order for 6 months but it never shows up on the site, never a verification email, nothing.

Actions from this company is a complete joke!!! They sending e-mail with information that I received a reward within Lee Rewards program. When I check my account nothing was there, so decide to wrote an e-mail to "customer service" about that. Long story short after 2 months of "checking this out" and "issue verification" a heard that there will be no reward as "information shouldn't be send in first instance" and that is it...JOKE!!! Time to start wearing proper jeans from proper brand which IS NOT Lee or Wrangler.

I ordered 2 pair of straight legged men's pants that were not the material described or displayed. I was charged $8.95 for delivery and $7.95 for the return. I was also charged 8.25% sales tax on the purchase but was NOT returned with my refund. I will notify the State of Texas of the collected sales tax that was illegally collected by Wrangler. DON'T USE THESE PEOPLE!

I've bought Wrangler jeans throughout my life and recently purchased a pair in a shop stocking them.
Perfect fit. £85
Having found the Wrangler online shop and tempted by the 30% off for mother's day, I ordered the exact same jeans in the exact same size.
However, on arrival, disappointingly they were too small !?
Order number: 200001114009
Order Date: 13/03/2026
Obviously I'm returning them and paying £3 for the initial delivery
charge which I feel a little irked about.
Given 5 stars because they are great jeans and look fabulous on.

Had a problem with the delivery and customer services got it sorted out. I received my delivery soon after talking to them

THIS REVIEW WAS POSTED TO THE EUROPEAN WRANGLER PAGE
(I guess we're supposed to think they're not the same damned company)
When the Wrangler name was sold off to this investment group, their quality took a dive.
Cheap materials, poor fit and often defectively dyed materials.
The poorest customer service in the business. The people answering the phones have no clue about the product so any phone questions you ask will always leave you disappointed.
Quality = 3 out of 10
Fit= 3 out of 10
Customer Service =4 out of 10.
Ability to face problems like a professional company=1

I ordered two items, a shirt and a jacket. Shirt fitted well but the jacket, a little tight, so decided to return. I struggled a bit finding the same jacket so rang Wrangler UK in Nottingham and spoke to Izabella. She expedited my return process so I didn't have to download the returns label, she searched for the same jacket one size larger but it was out of stock. Izabella then found me something very similar, included it in an email along with a discount code as it was a little bit more expensive, AND she found the exact item on Amazon for me in case I wasn't pleased with her recommendation. Talk about great service. Wow.

i must say how pleased i am with my communication with wrangler . very polite efficient , and quick to respond. thank you

First time wearing new pair of boot cut jeans and within 2 hours the thin cheap jean material tore down the seam right beside the zipper. Would recommend finding a better quality brand to purchase jeans from. Wrangler isnt what it used to be.

The pair of jeans I bought fit very well and look gorgeously. They are extremely comfortable. I was looking for low bold boot jeans and the ones are exactly I dreamed of. The chart with size and the description of the product is perfect so I had no problem with finding my jeans.