ET Woodcrafts Reviews 

73
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 68 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the handcrafted furniture stunning, deeply appreciating the continuous communication and photo updates provided throughout the building process. Many people frequently mention that the solid wood items look like genuine works of art once they are finally placed in their rooms. However, some customers also noted significant challenges with assembly, mentioning that various parts did not always fit together smoothly or easily. A few other people also felt that the high prices simply did not match the overall quality or the exhausting effort required to set everything up.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting gorgeous designs and solid wood... See more

Quality

Customers consistently note ambiguous experiences with quality, reflecting a high level of disagreement. Many... See more

Order

Consumer opinions regarding their orders are mixed, showing high disagreement. Many reviewers praise the... See more

Price

Reviewers highlight negative aspects of price, consistently expressing disappointment over paying thousands... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers praised the speedy shipping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This floating wall shelf has a simple shape but it still feels distinctive, handcrafted in a way that shows up, at least to me. The wood seems solid, the surface stays smooth, and the finishing appear... See more

Company replied

Rated 4 out of 5 stars

I have to say the product is very nice, but the measurements I requested was not met!!!! Considering the wait time to receive it, I excepted the one they made to keep things on track for the constru... See more

Company replied

Rated 4 out of 5 stars

The table looks great, good color and a nice hard finish. Took 4 days to get rid of the shipping pesticide smell!

Company replied

Rated 3 out of 5 stars

Beautiful piece of furniture, but for the price, I was not expecting it to come in so many pieces requiring assembly. I also had to sand down some of the joiners in order to assemble the piece. Ag... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Manufacturer
  3. Furniture Repair Shop

Written by the company

ET Woodcrafts offers handcrafted wooden furniture made from responsibly sourced materials. With a wide range of pieces for every space, we combine quality, sustainability and timeless design to bring lasting comfort to your home.


Contact info

3.6

Average

TrustScore 3.5 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(73)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The record player stand looks clean

The record player stand looks clean, mod ernish, and pretty well measured, like it was put together on purpose . The wood feels solid too, and the whole finish comes across as premium . I found the customer support team easy to reach, and they were actually helpful in a steady way. The shipping was fast, and the reinforced packing kept everything secure and tidy, even during transit.

29 July 2026
Unprompted review
Rated 3 out of 5 stars

Beautiful but with some disappointments

In July/Aug 2026 I ordered a large coffee table. We appreciated the emails from the workshop showing us the wood as it was turned into the table top and legs, giving us a chance to request modifications, additional photos, etc. Once we gave approval, they shipped the product promptly and it arrived in only 7 days.
I give this coffee table 5 stars for beauty and design, 3 stars for craftmanship, primarily because the finish on the wood is quite rough. Rough enough that a microfiber cloth does not glide easily over the surface. Their "hotline" for customer support gets 0 stars.
I hadn't expected it to come from Viet Nam although I can't say I ever knew in advance just exactly where the furniture is produced. I'm not saying the website misrepresented anything but I did receive the impression of a US made product. My bad for not asking more questions!

The exterior labeling referred to specific fumigation processes and "required" continuous video taping of the unboxing process, which was a sort of weird request. The two boxes were wood crates wrapped in multiple layers of plastic wrap with dozens of screws holding the lids.

The table top came through perfectly. The base (in a separate box) had mildew/mold on it and palpable dampness in the shipping material although the finish on the wood appeared undamaged.

When I called the customer service "hotline" for help in treating the mold/mildew, I got messages saying the line wasn't in service. When I tried the (likely AI) chatbox - I got no response except suggestions to contact customer assistance via email.

I don't doubt that I'll get the mold/mildew taken care of, with or without the help of ETWoodcrafts, and that we will enjoy the look of the table. Nothing is going to address the roughness of the finish, which is a disappointment.

For potential buyers - have realistic expectations - you're getting beautiful design produced to a "medium" finish levels in a tropical country, sort of a high end version of World Market or something. If you like the look and don't mind the price - go for it! Don't expect finely crafted furniture made in the US.

1 September 2026
Rated 5 out of 5 stars

Love this bench!

The entryway bench has a refined shape and a natural wood texture that makes the space feel more completed , like it was meant to be there. It has a solid, substantial kind of presence, and the workmanship looks clean. Customer service was polite and helpful, they answered without any fuss. The bench arrived quickly too, and the packaging was sturdy, with the piece protected carefully . Overall it felt well handled from start to finish.

6 August 2026
Unprompted review
ET Woodcrafts logo

Reply from ET Woodcrafts

Thank you so much for your thoughtful review and for trusting us with your furniture! We’re truly happy to hear that you’re pleased with the bench, its craftsmanship, and your overall experience with us.

As a thank-you, we’ve sent a 10% discount code to your email for your next purchase. We truly appreciate your support and hope to work with you again soon! ❤️

Rated 5 out of 5 stars

Im pleased!

This display cabinet mixes a clean modern silhouette, with warm natural wood grain, so it feels practical and well made in real life. The surface finish is really neat and the whole thing seems stable. During the purchase, the support team communicated clearly the whole time, and delivery was prompt. The cabinet parts showed up safely too, in thick protective packaging that actually did its job.

31 July 2026
Unprompted review
ET Woodcrafts logo

Reply from ET Woodcrafts

Thank you so much for your wonderful review and for trusting us with your purchase! We’re delighted to hear that you’re happy with the cabinet, craftsmanship, communication, and delivery experience. We truly appreciate your support and hope to serve you again in the future! ❤️

We’ve also sent a 10% discount code to your email as a thank-you for your support.

Rated 5 out of 5 stars

Good service!

That wooden side table has those gorgeous curves, and also a compact sculptural vibe that brings character, but doesnt make the whole area feel too crowded. The build itself feels sturdy, really premium, like it was put together with care. When i messaged Customer support with a couple questions they responded quickly and clearly. Shipping came in sooner than expected too , and the careful packaging stayed secure the entire way, so the table arrived well protected.

12 May 2026
Unprompted review
ET Woodcrafts logo

Reply from ET Woodcrafts

Thank you so much for your thoughtful review and for trusting us with your purchase! We’re delighted to hear that you’re happy with the cabinet, craftsmanship, communication, and delivery experience. Your support truly means a lot to us!

As a thank-you, we’ve sent a 10% discount code to your email for your next purchase. We hope to have the opportunity to serve you again! ❤️

Rated 4 out of 5 stars

Nice handcraft!

This floating wall shelf has a simple shape but it still feels distinctive, handcrafted in a way that shows up, at least to me. The wood seems solid, the surface stays smooth, and the finishing appears careful. The customer support team helped make the whole process easy, without extra hassle. It showed up quickly in reinforced packaging, and everything was clean organized, and properly protected.

29 July 2026
Unprompted review
ET Woodcrafts logo

Reply from ET Woodcrafts

Thank you so much for your thoughtful review and for choosing us! We’re happy to hear that you’re pleased with the craftsmanship, finish, packaging, and overall experience with our team. We truly appreciate your support and feedback!

As a thank-you, we’ve sent a 10% discount code to your email for your next purchase. We hope to have the opportunity to serve you again! ❤️

Rated 2 out of 5 stars

We bought a Handcrafted Solid Wood…

We bought a Handcrafted Solid Wood Dressing Table For Living Room, Brown / 59"W x 32"H x 12"D. While the table is beautiful, the legs are not level, and the table is tilted down to the left and also wobbles when you apply any pressure to the ends. There are small, silver nail heads visible around the top of the table border. Also, the three drawers are hard to open and bind. Costing over $3,000, this is not the quality we expected.

20 August 2026
Unprompted review
ET Woodcrafts logo

Reply from ET Woodcrafts

Thank you for sharing your honest feedback. We’re truly sorry that your table arrived with issues affecting its stability and drawer function, and that the overall quality did not meet your expectations.

We’ve contacted you directly so we can look into each concern carefully and work with you toward a proper solution. We sincerely appreciate you bringing these issues to our attention and giving us the opportunity to address them.

Rated 5 out of 5 stars

Great job

The modern TV stand has clean lines and a polished, architectural vibe that blends really well in the room, it looks. It feels solid, well built, and thoughtfully finished a little too. Customer service communicated clearly when I needed a status update, no runaround. The order arrived promptly, in strong packaging and the parts were safely secured inside.

15 August 2026
Unprompted review
ET Woodcrafts logo

Reply from ET Woodcrafts

Thank you so much for your thoughtful review! We’re delighted to hear that you’re happy with the modern TV stand and that its clean, architectural design fits so well into your space.

We’re also glad our team was able to provide clear communication and keep you updated throughout the process. It’s wonderful to know the packaging kept everything secure and arrived safely.

We truly appreciate your support and hope you enjoy your TV stand for many years to come!

Rated 1 out of 5 stars

This company is not a US based company.

This company is deceiving. They are not US based company. The phone number is disconnected and if you google the addresses on the website. They are not the stores. The items come from Vietnam.

26 August 2026
Unprompted review
ET Woodcrafts logo

Reply from ET Woodcrafts

We’re truly sorry that your experience left you feeling this way, and we appreciate you sharing your concerns.

For clarity, our products are handcrafted and shipped directly from our workshop in Vietnam. We do have a presence in the US, but our furniture is made in Vietnam. We’re sorry if our website or communication did not make this clear enough and caused any misunderstanding.

We also apologize for the difficulty you experienced when trying to reach us by phone. We understand how frustrating that can be, and we’ll take your feedback seriously as we work to improve our communication.

We never intended to mislead you, and we sincerely regret that this was your impression of our company.

Thank you again for your feedback. We’ll use it to improve the experience and provide clearer information for our customers going forward.

Rated 4 out of 5 stars

Beautiful coffee table

In person this solid wood coffee table looks even better, i mean the natural grain just feels more alive. The proportions feel balanced and warm, refined too , and the build seems steady with that smooth finish. I had a few questions and the support team replied fast . Shipping was speedy, and the reinforced packaging protected the table really well .

18 July 2026
Unprompted review
ET Woodcrafts logo

Reply from ET Woodcrafts

Thank you so much for your wonderful review! We’re so happy to hear that the coffee table looks even better in person and that you’re enjoying the natural character and grain of the solid wood.

It’s also great to know that you had a smooth experience with our support team and that the packaging kept the table safe during shipping. Your kind words mean a lot to our entire team. We truly appreciate your support and hope you enjoy your coffee table for many years to come!

Rated 5 out of 5 stars

Excellent Finish Bookshelf

I’m quite pleased with this artistic bookshelf sculptural piece. The room gets a strong anchor from the flowing curves, while the solid wood brings a robust yet carefully finished vibe. Customer assistance stayed clear and responsive all through the whole order, no confusion. Delivery was on time, and the solid protective packaging kept each component safe.

16 July 2026
Unprompted review
ET Woodcrafts logo

Reply from ET Woodcrafts

Thank you so much for your thoughtful review! We’re thrilled to hear that you’re pleased with the bookshelf and that its sculptural design has become a beautiful anchor for your space.

It also means a lot to know that you had a smooth experience with our customer service and that the packaging kept everything safe during delivery. We truly appreciate your trust and support, and we hope you enjoy your piece for many years to come!

Rated 5 out of 5 stars

My experience was great

My experience was great. First of all I got a discount. Always appreciated. ET Woodcrafts contacted me with confirmation of the purchase. They sent pictures throughout the making of the tables. Asked if I wanted any changes. The tables were packed in wooden crates for safe traveling and all arrived in perfect condition. They kept me informed when they were shipped and when they would get here. Very happy with my purchase and highly recommend. An unusual product and beautiful. Very good quality.

16 August 2026
Unprompted review
ET Woodcrafts logo

Reply from ET Woodcrafts

We’re thrilled to hear that you had such a great experience with ET Woodcrafts. It means a lot to know you appreciated the communication throughout the process, from the progress photos and customization options to the careful packaging and delivery updates.
We’re especially happy that your tables arrived safely and that you love their unique design and quality. Your recommendation truly means the world to us. Thank you for choosing ET Woodcrafts!
Liz.

Rated 1 out of 5 stars

Very Disappointed! The photo I viewed on the website was…

The photo I viewed on the website was very impressive the actual item not so much.The piece I received is very disappointing and not anywhere near the quality I was expecting.The end table looks so bad that I would be embarrassed to display it so I’m putting it in my garage.

12 August 2026
Unprompted review
ET Woodcrafts logo

Reply from ET Woodcrafts

Hey,

We are sorry for your unhappy experiences with us. We're ready to assist you with the adjustments or discuss further with you, could you please send us an official written confirmation to the email address support@etwoodcrafts.com?

We hope to hear from you soon!

Mary
ET Woodcrafts Support

Rated 3 out of 5 stars

I purchased a coffee table

I purchased a coffee table. Upon arrival, the coffee table had a scratch and chip - In addition, the coffee table legs were not even by 1/2 inch and tilted sideways.

ET Woodcraft gave me a $200 credit to have a furniture store repair scratch and chip. However, no remedy to fix the uneven legs. Very disappointed in a table that costs $2,000. If you have issues no way to return table since it is shipped from Vietnam.

Follow up 8/17/26: Heard back from ET Woodcrafts and they are giving me an additional credit to pay to even the table. Appreciate the quick response to my review. Received $300 credit to fix the uneven legs.

14 August 2026
Unprompted review
ET Woodcrafts logo

Reply from ET Woodcrafts

Hi,

Thank you for sharing your feedback. We’re truly sorry to hear that your coffee table arrived with a scratch and chip, and especially that the uneven legs and sideways tilt were not properly resolved. We completely understand how disappointing this must be, particularly with a $2,000 purchase.

While we’re glad we were able to provide a $200 credit toward repairing the surface damage, we recognize that this did not address the issue with the legs, and we sincerely apologize that you were left without a satisfactory solution.

We also apologize for the delays in communication and for the frustration caused by having to follow up with our customer service team. This is not the experience we want our customers to have.

We truly value your feedback and will share your concerns with our team so we can improve both our quality control and customer support process. We’re sorry we fell short of your expectations and appreciate you bringing these issues to our attention.

Mary
ET Woodcrafts Support

Rated 5 out of 5 stars

I had a great experience with EtW…

I had a great experience with EtW Woodcrufts. First of all the TV Stand that we received a week ago and my husband with a help of a friend assembled yesterday is the most beautiful art object in our house, it is gorgeous! The design, the wood grain, the uniqueness of it are just incredible. I also want to praise the customer service. They answered all my questions and accommodated all my requests timely and in a very nice manner. I was shocked when they agreed to change the size of the TV stand ( to enlarge it) even after the stand was practically completed. I can’t thank you enough for it because now it looks absolutely amazing! Thank you again from the bottom of my heart.
Ellen.

6 August 2026
ET Woodcrafts logo

Reply from ET Woodcrafts

Hello,

Thank you so much for your detailed feedback! We are really glad to read these kind words, and you really made our days. We hope that you will continue visiting our store in the future, and we wish you have a great day today.

Mary
ET Woodcrafts Support

Rated 4 out of 5 stars

I have this beautiful wardrobe cabinet… Now I'm ordering more.

I have this beautiful wardrobe cabinet ET Woodcraft has made. It's the highlight for sure of the room it is in. After I put it together and seeing it I immediately looked on their site for a 6 drawer dresser to go along with the wardrobe cabinet. Yes, I loved it so much I went and now am asking them to customize a 6 drawer dresser. The quality is awesome too. Very sturdy robust build with solid wood with great craftsmanship. I couldn't be happier.

7 August 2026
Unprompted review
ET Woodcrafts logo

Reply from ET Woodcrafts

Dear, thank you so much for your kind review! We are really glad to read this and we'll share it with our internal team.

We wish you have a great day today.

Mary
ET Woodcrafts Support

Rated 5 out of 5 stars

The Coffee table is GORGEOUS!

The Coffee table is GORGEOUS!! We haven’t received all the other pieces in the room it will go in so will be sure to post once it’s all put together. We did the dark stained wood and it is an art piece! Thank you!

1 August 2026
ET Woodcrafts logo

Reply from ET Woodcrafts

Hello,

Thank you so much for your great review 🥹We are so glad that you have received your ordered items and you like it. Thanks for your feedback, we hope you will visit our store again in the future! Also, we have sent you an email with a small gift which is a discount, please kindly check it out!

Have a great day!

Mary
ET Woodcraft Support

Rated 3 out of 5 stars

Wood Boring Bug Bonus

I liked that idea of "responsibly sourced materials" until I found the table I ordered had powder post beetles. Hours of fun.... so no, I cannot recommend. I did not expect to pay $2000 and receive the added "bonus" of bugs and their larvae. Proper curing and sealing on the part of the manufacturer would prevent this absurd issue.

UPDATE: Manufacturer has offered a totally new replacement at no charge to me. This represents excellent service. Will update when replacement arrives.

10 May 2026
Unprompted review
ET Woodcrafts logo

Reply from ET Woodcrafts

Hello,

We're truly sorry to hear about your experience. Finding powderpost beetles and larvae in a table you invested in is understandably upsetting, and we completely understand your frustration. This is certainly not the quality or experience we want any of our customers to have.

We've sent you an email offering a partial compensation as a gesture of apology. When you are available, please spend about 3 minutes checking your inbox and let us know whether any of the proposed options work for you.

We take your concerns very seriously and sincerely apologize for the inconvenience and stress this situation has caused. We truly appreciate your patience, and we look forward to hearing from you!

Mary
ET Woodcrafts Support

Rated 1 out of 5 stars

Non-existent customer service

I have not ordered anything despite the fact that I really like several of their pieces. They do not respond to email, phone calls, or texts. I'm not sure there's really a business in existence. After reading some of the other reviews, I will definitely look elsewhere for my furniture.

27 July 2026
Unprompted review
ET Woodcrafts logo

Reply from ET Woodcrafts

Hello Sharon,

We are so sorry to hear that you haven't received responses from us, we have checked our mail box and we found that you had a great discussion with our staffs! We are really glad to assist you and we are so sorry for our delayed response. We will make sure all emails or texts of customers will be responded, thank you for your feedback!

Have a great day! 💖

Mary
ET Woodcrafts Support

Rated 5 out of 5 stars

Elegant, functional and will last a lifetime

All great things are worth the wait. This is like no other furniture piece you will ever see. Made by real artist craftsmen, using real hardwood. Elegant, functional and will last a lifetime. If you are looking for an incredible furniture piece that grabs your immediate attention, look no further. ET Woodcrafts exceeded our expectations. Well done indeed!

10 July 2026
ET Woodcrafts logo

Reply from ET Woodcrafts

Hello,

Thank you for your great review, your feedback really made our day today!

We hope that we will be your choice again in the future, and we have sent you an email with a discount! Please check your mail box to get the discount!

Thank you, and have a great day!

Mary
ET Woodcrafts Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look