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Welcome to eSimmy, where innovation meets Australian pride! As a proudly Australian-owned and operated business, we are dedicated to revolutionizing connectivity solutions right here in our home country. At esimmy.com.au, we specialize in cutting-edge eSIM technology, offering a diverse range of solutions tailored to meet your connectivity needs. Imagine seamless international travel experiences with our hassle-free eSIMs, eliminating the need for physical SIM cards and providing instant connectivity in over 200 countries. Picture your business operations optimized for efficiency and flexibility with our business-focused eSIM solutions, backed by our local expertise and unwavering commitment to customer satisfaction. What sets us apart from the competition? Beyond our innovative products, it's our dedication to providing personalized service and support that truly makes the difference. As an Australian company, we understand the unique needs of our customers and strive to exceed expectations at every turn. When you choose eSimmy, you're not just getting a connectivity solution – you're joining a community of satisfied customers who value reliability, convenience, and the assurance of dealing with a trusted local provider. Experience the difference of eSimmy today and unlock a world of seamless connectivity, proudly powered by Australian ingenuity.
333 Drummond St Carlton, VIC , 3053, Melbourne, New Zealand
3.5
12 reviews
No recent history of asking for reviews
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I purchased a esim for Europe and it was absolutely fantastic and never it missed a beat. I travelled from country to country and it just worked NO issues at all. IT JUST WORKED !!!!
Online chat instructions were very clear and solved our problem. Thanks.
The best reliable eSim I've used. I have looked at some of the other reviews regarding coverage, however it is important to note that usually coverage depends on the local telecom company, not the eSim itself. I've found eSimmy very easy to install, the company replied to a question I had promptly. No faults, cannot recommend highly enough and I will continue to use eSimmy for all my travels. Thanks!
Reply from eSIMMY
Thank you for your detailed and thoughtful review. We are delighted to hear that you found eSIMMY reliable and easy to install, and that our customer support was prompt in addressing your query.
You are absolutely correct that local telecom providers play a significant role in determining coverage, and we appreciate your understanding of this aspect of eSIM technology.
Your recommendation means a great deal to us, and we’re honoured to be your choice for seamless connectivity during your travels. We look forward to supporting you on your future journeys. Thank you once again for your kind words!
Kind regards
eSIMMY Team
This company advertises they are Australia owned and operated with 24/7 customer service. This is not the case. They are based in NZ, and don't have 24/7 customer service as took 14 hours to get a response from them when I needed it whilst in Europe once and a further 4 hours for a response. Sure they are more affordable than other companies, but that came at a cost of poor internet connection in a few destinations and lack of support. Not a great experience as we relied on internet to navigate around different countries. Hotel and restaurant free wifi was our saviour.
Reply from eSIMMY
Thank you so much for your kind words! We're thrilled to hear that you had a fabulous experience with us. Your feedback means the world to our team, and we're grateful for your support.
We look forward to serving you again soon!
Kind regards,
The eSIMMY Team
I used eSIMMY in Thailand, and it was fantastic! Activation was straightforward, allowing me to skip the hassle of finding a local simcard upon arrival. The coverage was impressive, with strong, reliable connections in both urban and island areas. Also, Customer service was responsive and helpful. Highly recommended for travelers!
Reply from eSIMMY
Thank you so much for your wonderful review! We're thrilled to hear that your experience with eSIMMY in Thailand was fantastic. It's great to know that our easy activation and reliable coverage helped make your travels more convenient.
We’re also delighted that our customer service met your expectations! Your recommendation means a lot to us, and we’re grateful for your support.
We look forward to serving you again on your next adventure!
Kind regards,
The eSIMMY Team
I could not use this eSIM. My phone did not accept it. Perhaps my home phone deal would not allow another brand. I asked eSIM for a refund and they said it was not their policy.
Reply from eSIMMY
Thank you for sharing your experience. We’re sorry to hear that you were unable to use the eSIM. Device compatibility and existing phone plans can sometimes create unexpected challenges, and we always recommend checking these details before purchase to ensure smooth activation.
While we understand your frustration regarding our refund policy, we strive to be transparent about it in our terms. We appreciate your feedback and will use it to improve how we communicate these details in the future.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Kind regards,
The eSIMMY Team
Easy to load just took a little time to get going when we first landed
Reply from eSIMMY
Thank you for your feedback! We’re happy to hear that you found the eSIM easy to load. We understand that it can sometimes take a moment to get started when you first land, as the local network establishes the connection.
We appreciate your patience and hope the rest of your experience was smooth. If you ever need assistance again, don’t hesitate to reach out.
Safe travels!
Kind regards,
The eSIMMY Team
Very disappointed. I purchased eSimmy for my trip to Mexico, main reason being it included TelCel, the best coverage for Mexico. I was unable to connect to TelCel because management at eSimmy had retrospectively cancelled all TelCel connections. I was therefore forced to cancel this account and try to find another TelCel network provider. Pathetic customer service.
Regards,
Peter Niall
Reply from eSIMMY
Dear Peter,
Thank you for sharing your feedback. We’re sorry to hear that your experience with our eSIM in Mexico did not meet your expectations.
The availability of specific networks, such as TelCel, depends on agreements with local providers, and these arrangements can occasionally change due to factors outside of our control. While we strive to ensure compatibility with the best networks available, such changes may impact connectivity options.
We regret that this affected your trip, and we truly appreciate your understanding as we work to provide reliable and flexible solutions for our customers.
Thank you again for your feedback, which helps us continue to improve.
Kind regards,
The eSIMMY Team
I upgraded my mobile phone from G4 to G5 thinking that would gave me access to eSIM technology. It doesn’t.
It would be easy for eSIMMY to double check for phone model in every order, but they don’t. They only annonce « every sale is final ».
Yes, final rip off…
Reply from eSIMMY
Hi Gordon, we have all the compatible devices that support eSIMs on our website which you decided to ignore before purchasing the eSIM. Unfortunately once an order is placed, we are unable to refund an eSIM if your device is not compatible. We recommend to check if your device is compatible before placing an order
Could not use data at all. It was a waste of money, very disappointed in service
Reply from eSIMMY
Hi Kim, Sorry to hear that your eSIM didn't work. We have live chat and email support for customers if they are experiencing any issues but we have not received a message from you saying that your eSIM was not working. Its disappointing to read a negative review before making contact with us first to see if the settings on your phone are correct.
Reply from eSIMMY
Thank you for sharing your feedback. We’re sorry to hear that your experience with our eSIM in Italy didn’t meet your expectations.
Connectivity issues can sometimes arise due to factors like local network coverage or device compatibility. While we aim to ensure seamless service, these factors can occasionally impact performance.
We appreciate your feedback and will use it to improve our service and provide a better experience for all our customers in the future.
Kind regards,
The eSIMMY Team
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