Last Sunday, 19/07/26, I made a mistake by entering the CEX shop at Southampton 5 minutes before the official opening time of 11am & I was met by an extremely rude & officious staff member who spoke... See more
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See what reviewers are saying
bought 3 disks, I returned 2 because many sectors were corrupted, but they payed me back only 1 disk. Why? I asked at support, still didn't reply. No good. Edited review: Thank you for your supp... See more
Company replied
My experience was nice but I was disappointed because my order stayed for long with being delivered to the transport company but after you did it, it actually arrived the following day. I am so happy... See more
Everything was perfect :) Product was classified as "B", but might as well be an "A" to my non-specialist eyes :). Product was in very good condition, good price and as I bought online to collect, it... See more
Company details
Written by the company
CeX compra, vende e intercambia un gran rango de productos de tecnología y entretenimiento, incluyendo teléfonos móviles, videojuegos, películas, ordenadores, productos electrónicos digitales, visuales y CD's musicales. También puedes donar a la caridad los videojuegos y dispositivos que ya no quieras a través de CeX.
Reciclar Es Ganar
Written by the company
Compra con Confianza en CeX
¡5 Años de Garantía en Todo!
Disfruta de la seguridad de disponer de 5 años de garantía en la mayor variedad de videojuegos y consolas, móviles, electrónica, informática y mucho más.
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3.8
Great
76K reviews
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Rude & officious staff member
Last Sunday, 19/07/26, I made a mistake by entering the CEX shop at Southampton 5 minutes before the official opening time of 11am & I was met by an extremely rude & officious staff member who spoke to me like I was of no consequence & told me that I had to leave to shop & was unable to wait inside until 11am.
Later on that day after conducting my business at CEX I reported what had happened to the assistant manager about what had happened to me who listened & was given an apology. Until then all my exchanges with the staff had been first class & I think that the staff member who spoke to be should be aware that he is only working in shop selling second hand electronic goods & DVDs & not in a shop in Bond Street
19 July 2026
Unprompted review
Reply from CeX/WeBuy - España
Hola Peter.
Gracias por tu mensaje.
En este caso notamos que se ha dejado una reseña para una situación con una tienda dentro de Reino Unido, pero este perfil es para las tiendas dentro de España, por lo que recomiendo hacer la consulta con los compañeros en Inglaterra, ya que los compañeros no tienen acceso a una región diferente.
Puedes contactar con los compañeros en tu región por medio del formulario web en uk,webuy.com y de esta forma contar con la asistencia reporta por parte de los agentes ya que están al pendiente para atender a todos los clientes en Reino Unido.
Saludos.
César.
Blurays llegan pronto y en perfectas…
Blurays llegan pronto y en perfectas condiciones. Hasta la fecha ninguno defectuoso.
17 June 2026
Quick delivery and this is the best…
Quick delivery and this is the best phone I've ever had. The price was excellent and the delivery was so easy
30 June 2026
Quick delivery and excellent condition.
19 May 2026
Receive my online purchase in good…
Receive my online purchase in good condition and in a very reasonable time frame, would be very happy to use them again.
27 April 2026
HE PEDIDO UNA CONSOLA PS3 FAT Y ME HABEIS DADO UNA PS3 SLIM
HE PEDIDO UNA CONSOLA PS3 FAT, ME HABEIS TRAIDO UNA PS3 SLIM, YO NO SE SI ES UN ERROR O ESQUE SOY IMBÉCILES
7 May 2026
Reply from CeX/WeBuy - España
¡Hola Alejandro!
Gracias por tu preferencia
Todos los artículos que se venden en CeX son previamente revisados antes de ser enviados, ya que queremos estar seguros de que el artículo que recibirá nuestro cliente sea completamente funcional y esté en las mejores condiciones, aunque puede haber errores humanos que estamos dispuestos a resarcir.
En este caso he notado que el pedido que me mencionas no corresponde a ninguna consola, es por ello que te recomiendo que te comuniques por medio de soporte:
https://es.support.webuy.com/support/tickets/new
O bien, si puedes acudir a tu tienda CeX mas cercana.
Un saludo
Mary
Great product
Great product, great fast delivery, fast and responsive support (for example for invoices)
20 April 2026
Productos economicos
20 June 2025
Problemas resuelto sin incidente
Problemas resueltos por completo ..sin demasiados tramites y trato cordial y satisfactorio
28 April 2026
The Web site was very easy to.use and…
The Web site was very easy to.use and the product arrived when stated
26 April 2026
100 percent
10 April 2026
Ordered here twice and paid extra fee…
Ordered here twice and paid extra fee for home delivery. Not only they deposited directly at the shop but used two different locations for two parcels. Incredible but true. Never ever this shop.
24 April 2026
Unprompted review
Reply from CeX/WeBuy - España
Hola Read.
Gracias por comprar con CeX.
En este caso noté que no se ha dejado un dato de compra para poder revisar lo sucedido, pero debo indicar que la entrega en Parcel Shop es realizada cuando el cliente no esta en domicilio al momento de la visita del repartidor.
Esto es un servicio extra de la empresa GLS para que el paquete no sea devuelto a CeX y el cliente deba esperar mucho más para organizar un nuevo envío, siendo que puede acudir a una Parcel en su localidad y recoger en persona.
Por el momento he usado el botón de trustpilot para solicitar los datos completos de compra y así dar el seguimiento adecuado sobre el proceso de envío a domicilio.
Saludos.
César.
Compré un Apple TV 4K y llegó…
Compré un Apple TV 4K y llegó rapidísimo. Estaba en perfecto estado. Genial !
26 April 2026
Unprompted review
Reply from CeX/WeBuy - España
Hola
Espero que te encuentres muy bien.
Recuerda que para que recibamos tus mensajes o consultas de manera correcta es importante que nos contactes a travès del formulario de soporte, el cual se encuentra en nuestra pàgina web webuy.com.
Te comparto el enlace para que te sea màs sencillo :)
https://es.support.webuy.com/support/tickets/new
Estamos para apoyarte siempre que lo requieras y brindamos respuesta a todos nuestros clientes.
Saludos,
Carol
No reply to my emails or facebook…
No reply to my emails or facebook messages. I have a broken GPU and I want to return it and have another sent. Its been many days now.
28 March 2026
Reply from CeX/WeBuy - España
¡Hola Richard!
Agradezco tu preferencia
Todos los artículos que se venden en CeX son previamente revisados antes de ser enviados, ya que queremos estar seguros de que el artículo que recibirá nuestro cliente sea completamente funcional y esté en las mejores condiciones.
Lamento mucho lo que me comentas en tu reseña y estamos dispuestos a encontrar una solución.
En este caso, he revisado en nuestro centro de ayuda donde uno de nuestros agentes te ha brindado asesoría de como proceder.
Saludos
Mary
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