EGR Auto Reviews 

299
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the ease of the ordering process and appreciate the prompt and fast delivery service, with items often arriving quicker than expected. Many find products to be as described and of good quality, and some praise the overall service received. However, some customers noted significant product reliability issues, such as faulty central locking and electrics failing. Many reviewers expressed dissatisfaction with customer service, citing poor communication, unhelpful responses, and a lack of accountability. Additionally, some encountered delivery problems, including items sent to the wrong address or longer waiting times.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with some expressing high satisfaction, while others... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and clear to... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising excellent and speedy service,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting extremely poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy ordering, prompt delivery and it was just like the photos and description. Well done.

Company replied

Rated 5 out of 5 stars

The guys at the Milton Keynes HQ are absolutely fantastic. The roller on my Amarok developed a fault and they fixed it for free in a couple of hours. Additionally, they sent me home with some spare fo... See more

Company replied

Rated 5 out of 5 stars

We picked the wrong struts from the info provided on their website. It turns out that changed 3 days after our canopy was made. The customer service provided was exemplary. The correct struts were id... See more

Company replied


Company details

  1. Car Accessories Store

Written by the company

EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.


Contact info

3.4

Average

TrustScore 3.5 out of 5

299 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.4

All reviews

(299)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

DON'T BUY OR ATTEMPT

Worst instructions I have ever attempted to read do yourself a favour and choose another brand or get some poor prick to install it for you!

14 February 2025
Unprompted review
Rated 1 out of 5 stars

EGR roll cover?…..run a mile!!!

Do yourself a favour and steer clear of EGR roll covers. Such a disappointment. The experience started off with the cover being delayed for months, …then the installers damaged the car during install. Cover has leaked water since new and now the controller has gone haywire and just randomly opens by itself. Have been pursing a warranty repair. Took them 6mths for their first crack, which didn’t fix anything. Now waiting for round 2. They are no longer responding to correspondence and I’m stuck with ute tray I can’t store anything in. It’s now up near 9mths of hassling these guys. I’m now looking at court orders to get them to respond….what a joke

4 February 2025
Unprompted review
Rated 2 out of 5 stars

Horrible service

I purchased the EGR V3 electric roll top cover to keep my tools secure for my Chevy 1500 ZR2. The top was installed with Opposite Lock in Wodonga in Victoria and the job appeared to be completed well. Looks Amazing on my ute. However, from day one it not only didn’t lock the lid that it also left my tailgate unlocked. As I was working in Melbourne, I felt very vulnerable to not have my vehicle locked. It’s been back twice to be repaired apparently needs some sort of new control solenoid which EGR refused to send in a timely manor. It’s 5 months now and the part has just turned up apparently. The Ute was in at opposite lock in mid December. EGR said that they would send the part as soon as possible by 10 January 2025. I thought this is getting a joke now so I rang EGR direct. I was told the state manager who was to organise the part. Was on holidays and they promised me that they would get another state manager to get onto it and send the part. It’s February now I had this installed in August. The company service and back up is a joke. I would not recommend this Product as there is no backup and support. Also, the back of my tailgate on top is all scuffed from the lid opening and closing which I assume is an installation issue. Lift your game each EGR

16 August 2024
Unprompted review
Rated 4 out of 5 stars

Good product design but was for the…

Good product design but was for the wrong model car mine was 2019 1st generation model and small front flare was for later models.

5 December 2024
EGR Auto logo

Reply from EGR Auto

Hi David, thank you for your review and apologies for the wrong design for your vehicle? Have you contacted our customer service team? They may be able to help you in getting the correct parts for you. Please contact them on 1300 320 338 or hello@egrauto.com.

Rated 5 out of 5 stars

Ease in ordering

Ease in ordering, fast delivery and great service all round

5 December 2024
EGR Auto logo

Reply from EGR Auto

Thank you Jane! We're glad you had a great experience.

Rated 5 out of 5 stars

Helpful

Helpful, honest advice and prompt service

4 December 2024
EGR Auto logo

Reply from EGR Auto

Thanks for the great review Vicki!

Rated 5 out of 5 stars

The real deal..

This product Dust Defense kit is the real deal, highly recommended really fantastic on dust protection.
Thanks EGR!

6 October 2024
EGR Auto logo

Reply from EGR Auto

Thanks for the great review Gary! We hope you continue to enjoy your Dust Defender!

Rated 5 out of 5 stars

These guys really know their product…

These guys really know their product inside an out and gave me really good advice on needed parts etc for my vehicle. The Sales team was also quick to get me a quote and the goods were ordered and delivered. Delivery was free too that was a bonus. So great service to back what I think is an amazing product line

9 October 2024
EGR Auto logo

Reply from EGR Auto

Thank you for the great review Justin! We hope that you enjoy your EGR products.

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