€190 sunglasses, UPS marked "delivered" but never arrived. No signature, no delivery photo. Filed a non-receipt declaration on 26 March. 7(!) weeks later: no refund, no proof of delivery, no rea... See more
Company replied
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See what reviewers are saying
I didn’t expect such promptness from edel-optics! They reply to mails the same day or they call you back if you leave them your number. I bought my eyeglasses Monday and I received them Tuesday. Very... See more
I ordered Versace glasses. I must admit that the customer service is very responsive. I contacted them by phone and email, and they really tried to help me. The only thing I can criticize is the pa... See more
I did not receive a confirmation mail when i placed the order which is really unusual and put me to thoughts. I sent an email and they answered me the following day that they had already sent the sun... See more
Company details
Written by the company
Sinds 2009 zijn wij actief in de online branche voor brillen en zonnebrillen. Edel-Optics biedt het grootste direct beschikbare assortiment merkbrillen in Europa. Onder ons motto SEE AND BE SEEN zien we brillen als lifestyle product dat jouw look compleet maakt. Onze hoofdkantoor is gevestigd in Hamburg – Duitsland en wij verkopen momenteel wereldwijd aan meer dan 100 verschillende landen.
Contact info
Nobistor 16, 22767, Hamburg, Germany
- +32 2 808 39 30
- info@edel-optics.be
- edel-optics.be
4.0
Great
870 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Unacceptable
€190 sunglasses, UPS marked "delivered" but never arrived.
No signature, no delivery photo. Filed a non-receipt declaration on 26 March. 7(!) weeks later: no refund, no proof of delivery, no real update.
From Edel Optics' own reply: "unfortunately not able to finalise the refund process or confirm the delivery details."
So the seller themselves cannot confirm the parcel ever reached me, yet I'm the one expected to keep waiting indefinitely.
PayPal "Item Not Received" dispute now opened. Buy elsewhere.
12 May 2026
Unprompted review
Reply from www.edel-optics.be
Hello Zeno Coninx,
We are sincerely sorry for the inconvenience and frustration caused by this situation.
We understand your concern regarding the delivery status and the lack of a clear resolution so far. Please be assured that this is not the experience we want for our customers.
We will contact you directly as soon as possible in order to review the case in detail and find an appropriate solution together.
Thank you for your patience and understanding.
Kind regards,
Edel Optics Team
Scam? – Read this before you order
I was initially skeptical when I came across several reviews suggesting that edel-optics.be might be a scam. So I ordered a pair of glasses with cautious curiosity. To my pleasant surprise, the order arrived on time, and everything checked out fine. That prompted me to re-evaluate the legitimacy concerns—I hadn’t found any issues once I received my glasses.
The website isn’t fraudulent. The item was genuine, delivery was prompt, and my concern was fortunately proven unfounded.
12 August 2025
Unprompted review
My experience
I ordered Versace glasses. I must admit that the customer service is very responsive. I contacted them by phone and email, and they really tried to help me.
The only thing I can criticize is the packaging : the glasses' case was intact, but the outer box was not. Maybe investing in a sturdier box would be a good idea
6 March 2025
Unprompted review
Happy customer.
Really fast delivery. For some reason the hinges of the sunglasses i ordered are squeak but everything else is pretty good.
5 December 2024
Nice experience
Nice experience, in 24h the sunglasses arrived and the price was the best I found, was 150eur less that in the shop.
5 September 2024
I paid for delivery to the house
I paid for delivery to the house, and it didn't arrive and they didn't contact me and put it at a collection point far from the house. Only after I checked why I didn't receive it did I see that they put it there. The product itself is good but the service experience is not good. They did send me compensation for the next purchase, but if it's the courier service I'm not sure I'll order.
27 August 2024
Reply from www.edel-optics.be
Dear Customer,
We're sorry to hear about the issue with your delivery.
According to UPS, the driver attempted to deliver the package to the address you provided us with while ordering, but unfortunately, no one was available to receive it. As a result, the package was redirected to a nearby collection point rather than scheduling a delivery for the next day. We understand this may have been inconvenient, and we apologize for any frustration this caused.
If you have any further concerns or need assistance with collecting your package, please don't hesitate to reach out to our customer service team.
Best regards,
Edel-Optics Team
Oakley sunglasses received as expected
Oakley sunglasses received as expected. Fast delivery.
2 August 2024
parfait!!!
10 July 2024
Great website
Great website where you can virtually try thousands of glasses using your phone's camera, decent prices and very fast shipping, 5 stars!
5 July 2024
Very good,fast service
2 July 2024
I am extremely disappointed with the…
I am extremely disappointed with the service provided by this company. I ordered a pair of glasses that were shown as available on their website, but after waiting for months, I was informed that they were out of stock. I requested a refund, but despite the website claiming that refunds are processed within 1-3 working days, I have been waiting for weeks without any indication of progress. The emails I have received are unhelpful and avoid the issue. I find this customer service to be unacceptable, and I believe that the company is not fulfilling their terms and conditions. I advise against trusting this company..
20 February 2024
Unprompted review
Top service
30 January 2024
Good price, quick delivery
Quick delivery, sunglasses new and as advertised, good price compared to stationary shops.
22 May 2023
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