Ecoplex Energy Reviews 

How to describe my EcoPlex experience?

The rep that called in March to see and assess our property and our possible needs with regards to the solar installation was knowledgeable, gave us loads of facts, figures and information, and kept in touch while I was getting other quotes.
He answered any questions we had, and he wasn't pushy like some salesmen I have met in my travels.

The day was set for the install for early June, which was altered about a week from the date due to an unexpected staff issue. No issue there, these things happen.
The guys that did the install were top notch. They did a good clean install, and cleared up behind themselves. So far, so good.

Then it transpired that the storage battery wasn't being charged by the system. After a bit of emailing back and forth, another guy came out and sorted the issue out.
It turned out to be a simple programming error, but it could have easily been something major.
This was one week after we had initially reported an issue. Personally, I think it should have been investigated and corrected within 2 days - after all, it was a brand new install, and it was left basically 'unfinished'.

Paperwork and communication with the SEAI regarding the grant application and payment was spot on, keeping us in the loop as it went.

Part of the Contract was the installation of an EV Home Charger.
This is where EcoPlex fell, and fell very badly.
From the 16th of June to the 4th of August, I was in email contact with the office.
Promise after promise failed to materialise any results, until my last email on the 4th of August went totally unanswered.

Communication, and good communication is the key to a good solid customer base.
Word of mouth recommendations from customers are worth their weight in gold to a company, and likewise honesty from a company will carry weight through their customer base.
In my case, if I had been told from the start that installing an EV Home Charger was an issue/not possible/etc (for whatever reason), this feedback report could read very differently.

Anyway, by now I was totally frustrated by the whole rigmarole and I looked elsewhere and have now had the aforementioned EV Home Charger installed.

I can only give 3 stars as an average.
The fitters that came to my house and did the install - 5 stars all day long.
The technician that fixed the initial issue, 5 stars.
The office staff which was handling my paperwork with the SEAI, 5 stars.
The two months of emailing with regards to getting an EV Home Charger installed, I'll give 1 star as they were answering from time to time.
The total lack of information regarding any possiblity of a Charger install and the final disregard and eventually stopping all communication should get minus stars, but It's going to be 0.

Very poor aftersales support! After 3 days they have installed the solar panels, half of the sockets in my house stopped working. Called support service she is very polite and professional said it will be within 48 hours after logging a ticket. I followed up after 48 hours she said will contact support service again. 72 hours now no one is calling. I have referred 4 people but retracted my suggestion told them do more research.
Alexandra 5 star able to explain properly the system the ROI years, which system will suit me best.
Onboardding 3 star - no proper hand over after there staff resigned did not bother to pass to another colleague waited for a week for response. Manager was able to sort it out within 1 hour.
Electrical (Gaffney&Sons) 5 star very neat. Explained well the system and battery.
Roofers - 5 star able to make decision onsite which will benifit more to the consumer.
After sales - 1 star depends on how they will fix the issue.
Update on this case 28/08/26 - No answer from Operations team - followed up everyday - Im giving 1 star.. very frustrated now.. After they install your solar panels and Battery it feels like your on your own..
31/08/26 - Happy with Alexandra. following up the issue.. fixed all electricals and sockets all working within 1 hour, professional work from electricians.. waiting for roofers to check the panels on the roof..
Their call center needs to communicate and ring back clients if no answers from operations rather let them wait with no answers at all. Just a suggestion.. Ill give 4 star for improvement with communication..

The service was fast and they were very kind. The explained the process very well. Highly recommend them to others

My introduction to the world of solar panel has been given a real boost thanks to Ben. Ecoplex can rest assured with such high quality staff. One can really see the lengths to which Ecoplex go in achieving the reputation which they have made for themselves. Thank you very much Ben for a thorough and informative assessment of our solar energy potential.

Excellent company to deal with. Prompt response to every query. Dean Creighton was the person we dealt with from start to end of the process, he was really helpful and patient with creating our project.
The workmen on the installation were excellent. Very professional and neat work.
Would 100% recommend Ecoplex Energy.

I very impressed with ecoplex. The team were very helpful from start to finish

I had 14 panels and two 5kw batteries installed. The project people in the office were hopeless in planning the panels location. The onsite electrician and the roof man couldn't agree with each other. I had to take a day off work (self employed) to come home and sort it out. WiFi dongle would t work so still waiting for them to come back and finish the job. They left a lot of debris behind them. They talk a great game but once you pay, very hard to get through to them. I wouldn't recommend them. Very disappointed.

I had an extremely frustrating experience with Ecoplex. Over an entire week, I made multiple calls and sent emails about expanding my battery storage, and they never once got back to me. In one of the calls I initiated myself, they quoted an outrageous €4,000 for a 5 kWh battery — a €2,000 markup on top of the actual battery price. When I challenged the pricing, they began dodging the issue, claiming they ‘don’t stock the battery anymore,’ even though it’s readily available on the market.I contacted other installers to explore alternatives, but none were willing to take on work involving an existing Ecoplex installation. They usually say your own installer should do it. If you’re considering them, be aware that you may face high costs, poor communication, and not receiving after‑sales support for future much needed expansions.

I had solar panels installed about 10 months ago. The installation took all day, the crew didn’t leave until close to 11 at night, so there wasn’t much time to test anything. Since day one, the app has never read correctly. It’s always showing way too high usage for the house. I’ve had three people out, and no one seems to understand the problem. The system itself seems to be working. The bills are lower, but the app is useless. At one stage, it was going completely haywire. I’ve sent multiple emails and rarely get a reply. Once you’ve paid, it feels like aftercare just disappears. It’s really disappointing to invest in something like this and not be able to trust or even use one of the main tools that comes with it.

Had to get someone from the FB solar page who installs solar to help me troubleshoot and he confirmed it definitely needs a new CT clamp and ecoplex is not replying to emails when I told them the problem. The guy who helped me from FB said he will install the CT clamp if they don’t reply. Very poor experience. Don’t let them leave the house on install day until it’s fully checked and working or they won’t return

This company has ZERO after-sales, even if you want to spend MORE money they simple ignore you. I will leave this one star rating until they provide a decent after-sale support.

Had a great experience from start to finish. Glenn went through everything with me and was extremely helpful. My work was tying up my mates and he was able to accommodate a quick installation and the installation was exactly when he said it would. After an initial hiccup with the inverter the system is running perfectly and efficiently. The whole team from Glenn( sales) to Emily( customer service ) to Stuart ( technician ) all were so pleasant and helpful to deal with. Would highly recommend ecoplex to anyone

Asking for a refund for ev charger (€1400), request for refund on 20-05-2026 and still pending. I was told a month ago that your request is processed and you will get it soon and its still pending. Their account team does not answer the call.

I hope i get my refund soon.
Think twice before paying ECOPLEX.

I dealt with Dean throughout the process. He was very helpful.

During the installation, the engineers were very accommodating and they took their time to talk me through the process and then ensure that everything g was in working order, app running and answered all the questions.

The customer service staff have been really responsive and helpful.

Overall very good experience and satisfied with the result.

Super efficient installation, great communication throughout the process, great price. Thanks Dean and the crew

If you have a problem they are a disaster. Ordered and paid for a charger about 10 weeks ago. They came to install about 6 weeks ago but as I had a sauna installed they wanted an electrons cert to continue which of course I didn't have. In email conversations agreed to cancel which they offered and go with someone else. Since then still can't get a refund. Keep getting fobbed off by my rep with "It's with finance". Over a month no refund of €1400 and now they won't even respond anymore.

I had the pleasure of dealing with Conor, who carried out our site survey. He explained everything clearly and in great detail, and his knowledge and professionalism were the main reasons we chose Ecoplex for our solar installation.

The installation itself was seamless from start to finish. The workmanship and quality of the installation were excellent. A great company with outstanding customer service and quality workmanship!

Dean, the initial surveyor, has been really helpful throughout.
The installation crew was first rate, fitting 16 panels to a complex roof in around 5 hours, in first roasting sunshine then a hailstorm, and with great good humour. Well done, guys!
All the paperwork was handled properly, the grant is approved, and the system connected automatically to the grid.
A thoroughly professional job. Now, who turned off the sun..........

I’m completely satisfied with the service. From the beginning to the end the service was outstanding.
Great service, great staff! Thank You guys, I will be recommending you to my friends.

Had my install today, went great from start to finish. Electrician and roofers were polite, knowledgeable and very clean. Delighted with my new system. Would highly recommend.

Excellent customer service particularly from Harsh Shah who organised an EV charger for me. A bit slow to get the engineer report for the SEAI grant but overall a satisfactory service