DWV Smart Repair Solutions (official) Reviews 

30,936
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,943 customer reviews, people state that they overwhelmingly had a great experience with this business. Many customers frequently praise the professional and exceptionally friendly technicians who always arrive promptly and deliver outstanding repair quality for alloy wheels and vehicle body scratches. Consumers consistently highlight the clear and helpful communication maintained throughout the entire service journey, ensuring complete and total satisfaction from start to finish. However, some customers also noted that the booking process and general administrative support could definitely be improved. A few reviewers experienced notable difficulties when scheduling initial appointments or mentioned that certain repair requests were completely overlooked during the process.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that technicians arrive on time and communicate... See more

Staff

Customers consistently note positive experiences with staff, highlighting that technicians arrive promptly... See more

Quality

People report positive experiences with quality, expressing high satisfaction and noting that alloy wheels... See more

Product

Users describe satisfaction with the finished product and successful vehicle repairs. Consumers frequently... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant restoration of my car after it was keyed on a public highway - a dark blue car with a deep cut into the passenger door down to the bodywork. The slash was really obvious and distressing to... See more

Rated 5 out of 5 stars

When I bought my car I took out Cosmetic Car Insurance and its proved to be so useful. Any time there is some cosmetic damage its easy to file a claim and DWV Smart Repair Solutions are the ones who c... See more

Rated 5 out of 5 stars

The Technician, communicated with me frequently to keep me updated with times for doing the repair. When he arrived he was polite, got on straight away with the repair. When finished tidied up ask... See more

Rated 5 out of 5 stars

So easy to book a repair, good comms leading up to repair. Technician sent text day before to let me know what time he would arrive. Repair was completed without fuss or issues to a high standard. B... See more


Company details

  1. Car Repair and Maintenance
  2. Auto Dent Removal Service
  3. Auto Repair Shop
  4. Car Service

Written by the company

The official Trustpilot account for DWV Smart Repair Solutions. DWV is one of the leading Mobile Vehicle SMART Repair providers in the UK, offering specialist paintless dent removals, paint damage repairs and alloy wheel refurbishments.


Contact info

4.9

Excellent

TrustScore 5 out of 5

31K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.9

All reviews

(30,936)

2,748 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The good and the bad!

Let's start with the good point! Your technician was accommodating over the arrival time, efficient and did a good job.
However, the initial wait time was 5 weeks, must be a lot of repairs! Immediately I contacted DWV to say I would be on holiday on that date, and surely a date nearer could be found. They offered the 3rd of September. I said that was fine, but I wouldn't be at home until 1pm.
There then followed numerous emails to DWV and text messages to technicians pointing out my availability on the 3rd. On the 1st, the technician allocated the job contacted me to say he would be there at 11am. Remarkably I managed to speak to him and he agreed to 1pm, which meant a 2 hour wait for him! He initially said I would have to rebook! I kindly pointed out I can't rebook, DWV has to offer a new date. I'm on holiday from the 19th September to the 20th October, so a new date would likely be November.
The inability to be able to phone somebody at DWV is the main problem. Another online company where a phone call could have made things much easier.

4 September 2026
Rated 5 out of 5 stars

Very Good Communications and arrived…

Very Good Communications and arrived exactly as planned. Comprehensive advice on the Alloy wheel repairs and issues that could happen with all wheels. Job completed very quickly, effeiciently and of a very high quality finish. The operative was very frinedly and helpful at all times and a pleasure to deal with. Credit to the company!.

3 September 2026
Rated 5 out of 5 stars

Professional and thorough

Christopher was very professional, thorough, polite and helpful. Unfortunately DW had not given him my mobile number so he couldn’t give us an estimated time of arrival.

4 September 2026
Rated 5 out of 5 stars

Great job

The guy explained exactly what he was going to do. He had pride in his job. Showed respect for my property and had time to make sure I was happy with everything.
Sadly i did have to wait several weeks as they are limited with staffing but was worth it. Very pleased with the outcome

4 September 2026
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very professional, friendly, helpful and efficient. The work was completed to a high standard and my car looks great. I would definitely recommend them. Margaret.

2 September 2026

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