DIVAIN .COM Reviews 

I bought perfume and trying to return unopened item. I submitted my request via their portal. But not received any label to return items.
then i approached via email- divain at divainparfums dot com
Looks like email is replied with some sort of automatic boat with similar text.

I can't find other way to escalate issue and get my refund.

So stay away from this company.

Perfect site perfect products great price and great delivery can't ask for more

I returned my order and have been trying to contact DIVAIN for several days, but I have received no response at all. The lack of customer support is extremely disappointing.

Because no one is replying to my emails, I have already opened a dispute with Klarna. I expected much better communication and professionalism from this company.

Ignoring customers after they return an order is unacceptable. I hope this issue is resolved as soon as possible.

DO NOT BUY FROM THIS COMPANY! I placed an order, it was not delivered. The shipping company admits it was lost (I have this in writing), and I have since contacted Divain MULTIPLE times to no avail. They’re crooks.

Terrible. I sent the perfume back because it disappeared after 5 minutes of spraying. The retuned package (with their own label!) was delivered 3 weeks ago and they keep saying it has not been received and validated yet so I’m still waiting on my refund. When you email them you keep getting the same stupid automated messages. Scammers.

My order arrived quickly and was packaged very nicely. The fragrance smelled incredible and exceeded my expectations in terms of longevity and quality. I've already received several compliments while wearing it and will definitely order more scents in the future.

Non existent customer service. I am trying to write them that my package has a wrong address on it, and the courier won't deliver it to me. I send emails and AI replies, just AI. I ask to talk to a human and it says "Somebody will be in touch with me via email" but no one will be in touch with me. I'm desperate since I will lose my money and my package.

Awful customer service, or better say non-existent. Had a issue with my delivery, never arrived. Emailed them numerous times to no avail. I raised a dispute with Klarna, and apparently they exist, as they did reply to them, never to myself. They said they checked the tracking number,and that the order has been delivered. What they refused to understand is that it was not delivered to my door, and the mail person never left a card advising where he delivered it. Honestly, I hate companies like Divain making profits by ripping people of. Instead of offering a replacement/refund, they decided to stay silent and not help. Great stuff, Divain! I hope people will stop buying from you, because you urgently need to learn how to deal with your customers! Disgusting company!

Can't return items. I've been trying since last week.

They make a big deal of sending a tester with each bottle so you can return if the fragrance is horrible.

All I'm getting is AI generated nonsense emails that go nowhere and do nothing. No return label provided. No details on where to send anything back so I can't get a refund.

It feels like a bit of a scam to be honest. Luckily I didn't pay directly so I have some protection in that regard. I'd recommend avoiding them.

The AI emails:

'I completely understand your frustration, and I'm really sorry for the
inconvenience this has caused. I've escalated your case to ensure it's
prioritized, and a team member will get back to you with the return
label as soon as possible.

Thank you for your patience, and we'll make sure this is resolved promptly.'

This is the third reply to me asking for returns information for a return they've not actioned from last week. Ridiculous.

I should probably add that I placed a second order for some scents someone else had and these three bottles arrived and two of them were open. One didn't even have the lid on. Coincidentally, they don't accept returns of opened packets. A cynical man might think this was done on purpose. Luckily I actually wanted to keep those.

Scammers! avoid this website , no customer care , no refund for missing items and partial refund once back the parfums.
Don't buy !!!!

❌❌❌ The item was delivered but not all and no refund or replacement has been provided. The customer service has been poor and management should investigate this matter to improve the service and ensure staff are adequately trained. Not happy at all ❌❌❌

Had it been possible leave less than 1 ”star” I would! Impossible to get in contact to return a product which is not working! DO NOT ORDER ANYTHING FROM THIS CO!!!

If I could give negative stars, I would. The customer service is beyond terrible they never do what they promise. The only thing that seems to work is the AI customer service. I strongly recommend avoiding this company at all costs

I had a good experience with a perfume I ordered so I placed a second order, never received confirmation, I was charged and no nobody is replying only AI generated emails. Make sure to avoid , perfumes may be good but if you want to run around for your money..

Absolutely love the perfume I got today.
Smell is excellent.nr 533
Packaging is really cute.
Fast dispatch and delivery.
5 out of 5 stars from me. Thank you.

Used to be good..until something occurs. Then suddenly you find out that the 'customer service' is non-existant.

Order still not arrived in 3 weeks, tracking service clearly showed that the package is 'stuck' in GLS depot with no movement at all but Divain continued with bullshit copy/paste answers (AI?) that it's in transit. Even GLS confirmed me today by email that this is NOT the case but that the package is missing!!! If you don't order with paypal, your money is simply gone.
When I confront Divain with proof (track&trace) that the package is lost, it became radio silent on their end.

No compensation, no compromise with sending the order again or suggesting to refund me, no... daylight robbery. Ok, GLS lost the package, not Divain. But Divain is responsible to fix it if something goes wrong.

I've been ordering for many years but this is how you deal with returning customers? I think you've lost me.

You guys lack competence.

Also this: advertising with promotions, also with 5 euro discount when downloading and using the divain app but that's a BIG LIE. No discounts there, no promotions. Simply luring people into downloading your app. Shame on you!

Package seal open upon arrival. Zero response from Divain. I wondered how, within the company, they justify to themselves being prepared to deliver such shoddy customer service. So many disgruntled and disappointed customers saying similar things and worse about the way they are dealt with by Divain. I guess they simply don’t care. The ordering process is fast and they are constantly marketing their products so they clearly prioritise getting money in rather than dealing with issues. I dread to think what it’s like to work in this company. Given the lack of integrity in its attitude to customers I cannot imagine it has any across the whole board of its operations. In 2026 it’s pretty lousy for a company to operate like this when the business world is supposed to be striving for quality, efficiency and high ethics not whatever it can get away with.

I didn’t even get this product, I paid for 5 bottles, I didn’t receive my courier, I try to contact Divain, they doesn’t have any contact number so I tried to e-mail them, I didn’t get any response, waste of money, don’t waste your time,
Thanks

I placed my first order a month ago, recommended by a friend. The box came fast but one of the three perfumes was missing. I contacted the customer service and I had to fill in a form that said they would investigate and claim the missing perfume with the transport company. This seemed a bit strange to me 'blaming' the transport company right away as it could be a order picking fault as well. I sent several emails the past month and got no response. Paid for three perfumes and got two. No money back, no sending the missing perfume. The customer is obviously not important. Never again ordering at Divain.

Perfume seems ok but after purchase they automatically subscribe you to a marketing email list and they send DAILY emails and won’t stop even when asked.