Deloox Reviews 

I placed an order on 21st October with an expected delivery date of the 24th. Sadly it did not arrive. I contacted customer service and discovered there was an issue with the courier company (Fastway Couriers) and not Deloox. My parcel is seemingly lost but Deloox sorted the issue by refunding me the money and cancelling my order.

I ordered a perfume on the 9th of October but so far I haven’t received anything yet! Apparently the package was left outside of the building when I was not home without my authorisation and when I got home the package was nowhere to be found. I still have not received any solution as the delivery company is “not answering” and they “can’t do anything”. I would definitely avoid this company in the future as they don’t take any responsibility on lost items and you end up losing your money too!!

My order came completely broken, they asked me for pictures of everything including shipping box to further invastigate, which I sent, i got no answer whatsoever for a month and when they finally said something was to let me know that I had to send everything back to keep investigating.
They could've say that to me from the beginning, but they decided to waste my time. I got no refund, worst service I have experienced

I bought parfum Nishane Hacivat, it is denitely fake parfum. Do not buy anything from deloox.

Deloox,

Are you going to reply to the emails sent by your clients?! You made a mistake, sent me a merchandise that I did not order and not what I paid for.
I sent all proof needed (photos you asked), so you can finally take action, until now no reply, since October 10th.

Well... after later reaction, but finally I get my new parfum, thank you for helping me to solve delivery issues!

I placed an order with Deloox (Order #17042698) for a Moncler Sunrise Pour Homme Eau de Parfum 100 ml, but what I received was an empty box — completely sealed on the outside, yet with no product inside.
The declared shipping weight was 0.6 kg, but the parcel contained absolutely nothing. This clearly means the problem happened somewhere during the shipping process (GLS/ACS), or the package was never properly checked before dispatch.

I immediately contacted Deloox customer service and provided all requested photos and information. Their replies were slow and repetitive, asking for the same details multiple times. Meanwhile, I also contacted GLS both in Greece and in Europe to open an investigation, but the process was dragging on endlessly.

After several weeks of frustration, I had no other choice but to open a PayPal claim to protect myself. Only then — after PayPal intervened — did I finally get a full refund.

If I hadn’t gone through PayPal, I honestly don’t know if I would have ever received my money back. Deloox never took real responsibility on their own; they acted only once the case became official through PayPal.

This entire experience cost me a lot of time and nerves, for a simple order worth €63.44.
The product itself might be genuine, but the customer service process and logistics were far from reliable.

I’m giving 2 stars only because I eventually got my refund — but everything else about this experience was extremely disappointing.
Attaching photos of the empty parcel and shipping labels as proof.

Wouldn't recommend...

I just sent them this email to ask for my money back.

“Hi Deloox

On Friday, October 3rd I put in an order ( 17434125) for 13 perfumes.
On Tuesday, October 7th you changed me DKK xxxx.
On Friday October 10th you emailed me to inform me my order couldn’t be sent due to high traffic (whatever that means).
Just now Monday, October 14th, you send me a new email informing me that you actually don’t have 12 out of the 13 perfumes I ordered in your warehouse!
All the receipts are attached!

I don’t even want to get into how wrong everything about this process is!

Therefore I just want to cancel the whole order and get reimbursed 100%!

I’m awaiting your response and my money ASAP!”

UPDATE!
I've got my money back so that's a realief. But I still wouldn't recommend to order from Deloox.

Ordered many times and zero issues! I’m confused about all the bad reviews. I got great prices and fast delivery! I really like this shop.

Never order from Deloox!!!
Ordered and paid 14 days ago and still haven't received or heard anything. The phone number listed is fake and not in use and there's no response to the emails or chat.

I ordered 5 Oud touch perfumes by Frank Olivier and I opened the package only to receive 1.
Invoice was missing along with the 4 bottles
I am extremely disappointed

I didn’t rate it fully cuz i wanted to ask if you guys have Deloox.fi finnish version of your site and if you don’t them in scammed i ordered from there by the fireplace i hope its your official Site please answer as soon as possible 🙏

They delivered a defective perfume, which had leaked through the cap.
The package had a shipping company label indicating transport damage. The package was delivered to the postal pickup locker, which was completely soaked because the 200ml perfume had leaked through the packaging and the shipping box. The delivery box was soaking wet and the perfume bottle inside was empty.

The reason was obvious: the perfumes had been packed in a large shipping box without proper padding or protection. The large and heavy 200ml glass bottles had been flying around inside the big box during transport and broke.

After submitting two complaints, I still received no response. I had to file a chargeback claim with my VISA credit card company. The matter is still under investigation, but ultimately the VISA credit card protection will cover the online purchase, since Deloox is unwilling to take responsibility and compensate for the product either financially or by sending a replacement.

The true customer orientation of any company is measured only when things do not go as they should and problems arise. Deloox is a good example of a high-risk online store that avoids responsibility and provides poor customer service. If you order anything, you should only order in small quantities, because this company will take your money.

From now on, I am a former customer and will never do business with this company again.

I have placed three orders with Deloox:

First order – 1 perfume, delivered fine.

Second order – €360 worth of perfumes, an empty box, no products inside.

Third order – €730 worth of perfumes, but 3 out of 5 items were missing.

This is absolutely unacceptable. Two major failures in a row after taking hundreds of euros is beyond "bad luck", it feels like a scam.

Maybe the issue is with the courier they are working with, but something is very wrong here. It honestly feels like someone is stealing during the process, and Deloox is either unable or unwilling to prevent it.

Customer service only forwards things "to the courier" while customers are left without the products they paid for. No serious company should let this happen, let alone twice in a row.

I am escalating through my payment provider and warning others:

!! Do not risk your money here. !!

Order number 16965547 i just received the order and the box came empty i have not oppened the box so they do not think i took it unacceptable.

I must admit I was a bit spooked but after super fast delivery, i have no idea why the bad reviews. A fantastic price for a totally authentic Tom Ford private blend edp. A great ordering experience. Recommended.

I didn’t receive a full package back in 2024 when I contacted Deloox .nl I was not refunded but they sent a full new package . The mistake was from DHL
That’s positive feeling , yet with some of my perfume I ordered later I feel some doubts that what made me mention some positives yet I have my doubts

I ordered a product from there online, on the website they said if you place the order today before 21:00 pm, we will deliver that tomorrow. So, i did the order at 17:00 pm and it was for a birthday gift. After one day they haven’t sent me any email about tracking the order. After talking with their chat bot it said that the order hasn’t shipped yet and it will on Monday(I bought the product on Friday). I couldn’t chat with the chat bot so it said i will connect you to an employee, however after several hours nothing happened again. So I emailed them and told them all the problems and also about the birthday stuff. They didn’t even say sorry about that, they just said you can cancel your order. If it is not a scam, what is it?

I have just ordered from you deloox, and have now read the reviews. I hope my order of nearly €100 2 products arrives perfectly and that the product is 100 percent… I hope you have resolved all your problems and that your business is 100%