Deutsche Bank Reviews 

One of the worst banking experience I have had the displeasure of interacting with in Germany hands down.

Save yourself the effort avoid and look for something else.

Customer service and staff are simply nonexistent they might as well have replaced them with AI, thats how bad they are.

They make the user feel like they are sitting at the shortest of levers, the least you had to do was make them feel like their voice matters
No. Even me, as a German, says ABSOLUTELY GO LOOK ELSEWHERE

RISKY

Virtually no context as to where your funds go
Virtually no correctly scheduled updates
Virtually non existent customer support

This is not a bank this is a farce

It seems that I am joing a very long row of disgruntled customers: “An insult to customer service, competence and professionalism. I had to wait 12 days for a reply to my email. Today, for the umpteenth time, I wanted to speak to a customer service representative, and after being told I’d be put through, the call was hung up on me. My previous request for a call-back was answered by email. ‘Sorry, I wasn’t in the bank; please write to me and I’ll reply by email.’ Unbelievable!”
My google review prompted a response and asking me to send an e-mail with further details and the response was please send a letter to......

I would even vote 0 if it was possible. This bank is garbage. Customer support is terrible. No answer. Things just stop working like CC and there is no one to answer and imagine you are in a foreign country stuck and need your CC.

Had a truly excellent experience with Ute Thomas from Private banking. Professional’ personable and creative - she brought order and also some unexpected savings to my finances. Highly recommend!

Dr Mark Young
Berlin

possibly the worst bank I have ever dealt with. Terrible interest rates and a website that doesn't work.

The worst bank so far. Not-flexible, old stylish and etc. I've been their client for 10 years but it was time to leave them and never use again.

I made an urgent purchase price payment for a property at the self-service terminal on Thursday. On Monday the money had still not been debited. The hotline cheekily claimed that there was no transaction at all in the system, even though I was holding the printed receipt in my hand.

At the local branch I was then informed of a “system error” which delayed processing by a further 2 days. The worst: The branch strictly refuses to confirm this internal bank error in writing so that I can inform the notary. Instead, I was brazenly told that my lawyer should write to customer service! Due to this incompetence and refusal, I am now threatened with legal action and late payment interest.

In addition, real-time transfers almost never work at this bank (not even for 1 euro). Zero reliability, zero customer focus. Absolutely not recommended!

It's absolutely terrible. They don't answer calls, they revoked any emails, there is nothing working online. If your credit card was stolen say goodbye to your money - nobody will help you. Keep away from this "bank".

Horrible! Customer service is very rude and refused to help even though the problem was on their end. Terrible experience. I would not recommend it to anyone.

Scam. I can't get my money from them.

Unfortunately there is no option to give 0 stars. The personnelle is completely incompetent, they are not able to resolve even the smallest problem. I have been trying for 3 weeks to get my access credentials renewed and nothing has worked. Additionally, they make you feel like their deficiencies are your fault. The hotline is a complete disaster, again total incompetence and incapability of helping in any way. Moreover, they often hang up on clients for no reason whatsoever. Shame on this bank and on who earns money from it while keeping the clients desperate. Ridiculous. I can’t wait to change banks.

Just don't! if you can avoid using this bank, please do. I have been a long-time customer. After my wallet and mobile were stolen, I attempted to obtain new cards and access through customer support—a very painful and archaic process. I wanted to cry by the end. Thanks at least to Jonas, who was the kindest of all his colleagues; he did help me find a solution.

Save yourself the grief and find another bank.

I try to put my Situation, off course i was nervous, but helping is something They dont Like, workers without any compassion, Looks im the Guildo guy and calling and bother them, They told me They gonna cancel, but was Not, I stop all Kind off Card permissions on the App, because I dont have that Card shows there, i have just an Mastercard, until now waiting for the maestro, Looks They dont like speak english and get annoyed, my siter works in a Bank in my Country, and we dont discriminate people, i felt so dissrespected, and Even turn the phone on my face. I go to police, and also talk how They you guys treat me, should be more understandable for the customers They got stolen. Shame

For someone who is not from the EU and was forced to open an account with DB with which to pay my rent as a stude t, I think I would rather go homeless for 5 months than deal with DeutscheBank's archiac customer service and online banking model.

I had a really frustrating experience at Deutsche Bank at Alexanderplatz. I went in because I needed to print my bank statement for my residency appointment, and the machines weren’t working for that.

When I asked the teller for help, she immediately told me no and refused to assist. I tried explaining that I really needed this document and asked if she could help me figure out how to do it, but she just told me to go online. I told her I had already tried and asked if she could walk me through it, and she dismissively said to “switch the language,” even though there was no option for that and I had already looked into it.

She was extremely rude and unhelpful the entire time. When I asked her to please do her job, she responded that it was “not her job,” which was honestly shocking.

Overall, very disappointing customer service, especially for something that should have been a simple request.

Avoid this bank if you value access to your funds. They forced a security update that locked my account, then blamed me for the fallout. They only send logging credentials via standard mail, which to my EU address takes two whole weeks while refusing to use express shipping, which would take 2-3 days. When you call for help, the agents are rude and will literally hang up on you if the problem is too complex. Completely unacceptable and technologically primitive for 2026.

Fraud company. Charged me 20€ after refusing to open an account.

The worst I have experience of service, both in english and German. It is a disaster, both for my private and business accounts. I would quit given the next possible chance

Customer for 12 years.

This is a horrible, outdated bank. Everything is still done via paper — almost no digitalization. The app and online banking are terrible, with even basic features missing.

I honestly wonder whether the problem is bad software engineers, poor management, or both.

Customer support is often unfriendly and unhelpful — they even hang up on calls. When I travel abroad, they frequently block my credit card, and unlocking it is a nightmare.

Now it’s blocked again, and I’m told to send updated documents by POST, they told it will take two weeks. In 2026, this is unacceptable.

I genuinely don’t understand how they still have customers.