Jackery Reviews 

322
TrustScore 4.5 out of 5

4.4

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Company details

  1. Energy Equipment and Solutions
  2. Battery Manufacturer

Written by the company

Jackery wurde 2012 in Kalifornien, USA, mit der Vision gegründet, grüne Energie für jeden und überall verfügbar zu machen. Im Jahr 2016 brachte Jackery die weltweit erste tragbare Outdoor Powerstation auf den Markt und entwickelte zwei Jahre später das weltweit erste tragbare Solarpanel. Mit der Einführung der Solargeneratoren erfüllt Jackery die Bedürfnisse aller Naturliebhaber und inspiriert sie, die Natur weiter zu erkunden, um noch mehr unvergessliche Erlebnisse zu haben. Wir ermutigen Abenteurer auf der ganzen Welt, die Natur zu genießen, unseren Planeten zu schützen und eine bessere Zukunft aufzubauen.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

322 reviews

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4.4

All reviews

(322)

321 reviews in the last 12 months

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Rated 5 out of 5 stars

Bad aftersales / service (Solved)

After a bad start with Support and The return of some ordered items. Lea from Jackery Support did an awesome job to gain my trust back. Finally received the service like it should be as always. So hopefully other people will also get the service by default on what Lea did for me. I got an apology and i accept that, so hopefully we can enjoy our Jackery SolarVault pro for a long time, and i might advice jackery again. Thank you Lea for your support.

18 May 2026
Unprompted review
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Reply from Jackery

Dear Alexander,

We are very sorry that you did not have a good experience. We will verify the specific situation as soon as possible and provide you with an appropriate solution.

Kind regards,
Jackery Support Team

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