Dodo Services Reviews 

Awful customer service, internet never works, wouldn’t let me cancel sub, do not ever ever use these! Go elsewhere

They were great for about a year. I was on a really fast Internet plan (500mbs) so was happy as I wanted a fast service to prevent buffering while watching AFL on Kayo in 4K.
Then one afternoon while watching footy the internet stopped working. I checked NBN - no outages. After waiting half an hour on the Dodo technical support line, I found out that Dodo automatically downgraded my plan to 25mbs because they thought that was all I needed. Apparently they sent out an email warning me that this would happen (which was buried in my junk folder) and if I didn't respond they would downgrade the plan automatically. I can't believe how stupid this policy is! It should be the customer who decides what plan they want to be on, not Dodo. After complaining my service was restored the next day but then I had the reset my mesh router system to get everything back online. This is very poor business practice and I am now moving to another ISP which doesn't have an auto plan downgrade process.

All good until it's not. No internet today, call them up, long waiting process in queue. Told they know the issue and are working on it. Call back 5 hours later for update and they say theres been a recent increase in calls and reports so now they are escalating, been told to expect internet back tomorrow... Lack of urgency and any real concern from support, felt brushed off on each call. Not impressed, will be looking to switch. Worth noting, before this the internet was choppy at points and would randomly cut off. Felt slow at points too.

When I started my internet service, 500 Mbps, I was very happy. Dodo changed my internet service 3 times in the last 4 months. Every time I request to go back to my original service, they change it again and stuff it up again. Today my speed was 62Mbps at 3 pm. At 3.28 pm, the speed is62Mbps.
So before the next payment is due, I will cancel, and sadly 2 other family members' services will be cancelled. This is dodgy and stealing by not giving a customer what they pay for. And they are still charging me nearly $93 per month. Very Sad service. I don't think they really care.

Dodo’s customer service is absolutely terrible. They show very little respect or care for their customers, and they changed my details in their system without properly informing me. This is completely unprofessional and unacceptable.

The customer service team is extremely frustrating and unhelpful. It is difficult to explain even a simple issue and get a clear, meaningful response. In my experience, many of the staff are Chinese and their English communication is very difficult to understand. They often do not listen properly to what you are saying, which makes it extremely difficult to explain the problem and get it resolved.

Their website is equally disappointing. It is poorly designed, unreliable, and often does not work properly. Many times, we cannot even access our electricity or gas bills. For a company providing essential utilities, this level of service is extremely annoying and unacceptable.

Honestly, my experience with Dodo has been extremely frustrating from every angle — poor communication, poor customer service, unreliable systems, and a website that cannot be relied upon. I would not recommend Dodo to anyone.

Very bad internet service. Drops multiple times in a day even after purchasing a new modem from Dodo.

An utter disgrace. Informed this company every year for 8 years that Dad died in 2018. We have followed through with sending the death certificate more than once to change the account into Mum’s name. Alas along comes the bill in Dad’s name.
Never get a call back from the “technical support team”.
Poor English that totally gets lost in translation.
Had a gutful we are closing the account.

The worst gas and electricity provider I have ever dealt with. The customer service has been extremely disappointing, and my experience has seriously damaged my trust in the company.

I had been a loyal customer for over 7 years, trusting the provider and paying my bills without closely checking the rates. After reviewing my bills a couple of years later, I discovered that my rates had been increased without me being aware of it.

When I contacted them, I was told that notification emails had supposedly been sent to me at the time. I asked them to simply forward me at least one of those emails, even the most recent one, so I could verify it. They were unable to provide the original email. I asked them to forward the E-Mail that they sent that time.

Instead, what I received appeared to be a newly generated/recreated document rather than the original notification I had requested.

This experience has left me extremely disappointed and has raised serious concerns about transparency and customer service. I would strongly recommend checking your bills and rate changes carefully rather than assuming you will always be notified clearly. I took immediate action for my electricity (moved to another provider). I will do the same for my gas.

Upon signing up with Dodo energy , i was told it should be cheaper than my previous provider.but its not. Its much more expensive. And he put me on a plan I dont want. He was rude and abrupt. I will be shopping around to swith my 3 services to another provider to get better service. Also it takes 30 minutes to get through, it says 5 minutes.

Rubbish, has been disconnecting me every 20 or so minutes and sometimes I have to use my own data at home for hours at a time on rainy days

I've been trying to contact them for 2 weeks about canceling my energy plan. I've chatted online to them, and was told to email. I emailed and got no reply. Chatted to them again and was told to call. I called and was told my plan would be canceled by this week, but it hasn't been.

The website link to cancel it yourself is broken, and despite all my contacting them, when I check on my profile I have no open support requests.

The representative said they would connect my service on a date two weeks from current date so that I would not be double charged for service. Immediately upon getting off the phone, I received a notice that my account with Telstra provider had been cancelled and I was now connected to Dodo. When I called back the representative told me that I must have called Telstra to disconnect. Absolutely untrue. Terrible customer service. Spent two hours on phone trying to resolve and cancel. No wonder dodo has a one star rating. Would give zero if possible. Also, internet service glitchy.

!!BUYER BEWARE!! they trapped my wife's number and it doesn't work and we can't port because she can't receive the code. I used to use DODO years ago and they were useless, nothing has changed

If I could give it no stars I would. They removed all payment options except credit card so when my card was stolen I could not pay the invoice, long waiting times to speak with customer rep from another country and hard to understand, internet would always drop out glad to be rid of them , dont waste your money or time with these cowboys

The classic would rate 0 if I could. Do not go with dodo if you want a provider for energy or NBN that things run smoothly with. Terrible customer support, no one knows what they are doing.

After cancelling two mobile phones to change mobile phone plans, Dodo proceeded to also cut off our internet service. When contacted and asked why the internet was down, we were told it was disconnected, and then when questioned why, were simply told "It's just disconnected." and told to pay additional money in order to have the service turned back on. We have since changed providers, as this treatment of customers is unacceptable. I sincerely hope the customer service team working yesterday had the worst day of their lives, and are facing layoffs and the company goes under - easily, with zero competition, the single worst provider in the entire country.

##NEVER AGAIN I BOUGHT 5 STARTER PACKS FOR COMMUNITY CENTRE PARTICIPANTS AND NONE WOULD ACTIVATE I HAD TO WAIT WEEKS FOR NEW SIM CARDS TO BE SENT IN MAIL THEY HAVE AUTOPAY WITH NO OPTION TO CANCEL AND LOCK YOU INTO MONTHLY PAYMENTS WITH NO CHOICE!!!!!!

This is the worst provider we have ever used. The service itself was slow and glitchy and customer service was non-existent. We couldn't wait until our contract ran out to change.

No offence but you guys suck! Such sour lemons. Been a huge stress and people on the phones don't know what's going on , dealing with Dodo was more painful then childbirth and I had no pain relief
So take that information and use it well
Xoxox

Very poor customer service. Takes months to solve my problem.