Great communication. Very quick and professional responses to emailed questions. My order was delivered fast and was exactly as described on their website. Highly recommended!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
bought trailer tires, great price and free shipping. follow up questions sent to Claude were answered thoroughly and beyond expectation, meaning the answer went beyond my initial question, answering s... See more
Company replied
My experience purchasing leaf springs and U bolts from Groupe Expert was an amazing experience. Staff was knowledgeable and spoke good English, even though they are a Quebec company. Their price was... See more
Company replied
I have not seen a company with such great customer service in years. Contacted me after order was placed to understand my build and it's requirements. We walked through options and pricing together... See more
Company replied
Company details
Written by the company
🍁Inspired by e-commerce giants like Amazon, we’ve built an even better model—designed exclusively for Canada. How? By keeping it simple and efficient: no warehouses, no showrooms, no physical stores. Just streamlined service and real savings for you. 📦 Products ship directly from our manufacturers’ warehouses straight to your door—fast and hassle-free. �� And unlike most online stores, we believe in real human connection. Our team is available by phone to support you every step of the way.
Contact info
649 rue du Mont-Brome, J2H 3H3, Granby, Canada
- 450-994-1199
- info@groupe.expert
- groupe.expert
4.8
Excellent
60 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication
Great communication. Very quick and professional responses to emailed questions. My order was delivered fast and was exactly as described on their website. Highly recommended!
15 June 2026
Unprompted review
Reply from Groupe.Expert
Thank you so much for taking the time to share your experience! We’re glad everything went smoothly, from the first email exchange to the delivery of your order. Your recommendation truly means a lot to us!
Order was accurate and received it very…
Order was accurate and received it very fast. Thank you
8 June 2026
Unprompted review
Reply from Groupe.Expert
Professional
Thank you, Michael, for your great review. We’re glad your order was accurate and delivered quickly. 😊
Reply from Groupe.Expert
Thanks Marc! Glad to have hit the mark — see you next time 🚛
bought trailer tires
bought trailer tires, great price and free shipping. follow up questions sent to Claude were answered thoroughly and beyond expectation, meaning the answer went beyond my initial question, answering subsequent questions i had. i will purchase from them again.
27 April 2026
Unprompted review
Reply from Groupe.Expert
Hi,
Thank you so much for taking the time to share your experience! We're thrilled that your order arrived as expected and that we answered your questions thoroughly. Going the extra mile is exactly what we aim for — it's great to hear it made a difference.
We look forward to serving you again
Great First Experience
First time using this company, impressed with ease of the site and quick delivery, definitely be back, thank you
6 April 2026
Unprompted review
Reply from Groupe.Expert
Thank you so much Christine for your kind words! We're thrilled your first experience with us was a great one, and we look forward to serving you again soon. — The Groupe.Expert Team
Excellent service & high quality axles
Excellent service & high quality axles, best I seen yet. Highly recommended…
13 January 2026
Unprompted review
Reply from Groupe.Expert
Thanks for the great feedback! It means a lot to us. 🙌
Superior Service and Products
I have not seen a company with such great customer service in years. Contacted me after order was placed to understand my build and it's requirements. We walked through options and pricing together to ensure I was getting what I needed. Product showed up and exceeded expectations and dimensions/sizing was perfect! Was a breeze to install thanks to the concerted effort and attention to quality
7 January 2026
Unprompted review
Reply from Groupe.Expert
Thank you very much for this wonderful review. We are deeply grateful for your kind words and your trust, and truly pleased to know that both our service and the product met your expectations 😊⭐
Fast service
Fast service, great product! Will do business with them again!!
20 October 2025
Unprompted review
Reply from Groupe.Expert
Thanks a lot, JTB! Glad you liked the product and fast service 🚀
Great service and products
Great service from the first inquiry to the shipment of the items and everything fit my needs exactly.
18 October 2025
Unprompted review
Reply from Groupe.Expert
Thank you, Bruce.
We’re glad to know that everything met your expectations and that your order went smoothly. We appreciate your trust in Groupe Expert.
— The Groupe Expert Team
a Great company to deal with
A great company to deal with. Answered the phone when I called and provided all the details to order an axle, leaf springs. Everything arrived shortly after. Excellent quality and service
25 September 2025
Unprompted review
Reply from Groupe.Expert
Thank you for your 5⭐ review!
Glad you’re happy with the parts and our service. We appreciate your support!
Great experience
Great experience, easy order and payment. Lightning quick processing and shipping. Ordered on long W.E. and received by mid week . Happy about pricing on fenders as well , thanks!
6 August 2025
Unprompted review
Reply from Groupe.Expert
Thank you for your great review! 😊 We’re glad to hear your order and payment process went smoothly and that your shipment arrived so quickly, even over a long weekend. We’re also happy you found a good deal on your fenders. Thanks again for your support!
As advertised
As advertised. good metal fenders at a great price delivered in a timely fashion
9 July 2025
Unprompted review
Reply from Groupe.Expert
Thanks a lot, Kevin! It’s great to hear everything arrived smoothly and lived up to your expectations. We truly appreciate your trust and look forward to helping you again down the road! 👌
Great Experience buying trailer parts…
My experience purchasing leaf springs and U bolts from Groupe Expert was an amazing experience. Staff was knowledgeable and spoke good English, even though they are a Quebec company. Their price was much better than Amazon or other sites and delivery was next day for part of the order and day after for the other. So happy with the quality, price and delivery time and would recommend them to anyone needing trailer parts. Also love that they are Canadian! Will be looking to them for future orders.
10 June 2025
Unprompted review
Reply from Groupe.Expert
Wow, what an astonishing review, Brennan — thank you so much! 🙌
We’re absolutely thrilled that your experience with Groupe.Expert exceeded expectations on every level — from our (and bilingual!) team, to our pricing, speed of delivery, and proudly Canadian roots. It means the world to know you’d recommend us and that we’ve earned your trust for future orders.
Can’t wait to serve you again when the time comes — we’ll be ready! 🚚🇨🇦
Awesome customer service
Awesome customer service, had it not been for Groupe Expert it would have been much more expensive. Thanks a lot and my axle arrived Monday, installing this weekend. Thanks a lot.
2 June 2025
Unprompted review
Reply from Groupe.Expert
Thank you Kenneth for the great review! 🙌
We’re so glad we could help you find the right axle at the right price. Hope the installation goes smoothly this weekend — don’t hesitate to reach out if you need anything else! 🔧
The fenders were all scuffed up when I…
The fenders were all scuffed up when I received them as they were not protected for shipping. should have had carboard or at least plastic wrap covering them
6 May 2025
Unprompted review
Reply from Groupe.Expert
We're truly sorry to hear the fenders arrived in that condition. We'll forward your feedback to our shipping team — the fenders should have been properly packed, as they usually are. Please don’t hesitate to reach out so we can help make this right.
Product seems to be as described
Product seems to be as described. Haven't installed yet. Shipping was descent.
1 May 2025
Unprompted review
Reply from Groupe.Expert
Thank you, Mark! ⭐ We're glad the product met your expectations so far. Don’t hesitate to reach out if you need anything during installation — we’re here to help!
very helpful
I called Groupe Expert and explained what exactly I needed which was an axle for my trailer
the person I spoke to explained to me what he needed from me which I gave him all the info that he needed
to make the custom axle and it was delivered 4 days later and it fit like a glove
12 April 2025
Unprompted review
Reply from Groupe.Expert
Hello and thank you for your feedback! 😊 We’re delighted to hear that our team captured all the details and delivered your custom axle in just four days—and that it fit perfectly. It was a pleasure working with you. If you ever need another custom part or any assistance, please don’t hesitate to reach out. Safe travels! 🚚
Reply from Groupe.Expert
Thank you, Peter! We're glad to hear you were satisfied with the quick delivery and fair pricing. We appreciate your support and hope to serve you again soon. – The Groupe.Expert Team
Great prices
Great prices, quick to ship, and they are a Canadian company
28 November 2024
Unprompted review
Reply from Groupe.Expert
Thank you so much, Roger Hornby, for your 5-star review! We're thrilled that you appreciated our competitive prices, quick shipping, and that you support a Canadian company. Your satisfaction is our top priority! 😊🇨🇦
Feel free to reach out if you need anything else.
Good communication for extra shipping…
Good communication for extra shipping options, large item shipped out quickly.
18 November 2024
Unprompted review
Reply from Groupe.Expert
Thank you so much Paul for your 5-star review! We're thrilled to hear that you appreciated our communication and the quick shipping. Happy shopping! 🌟📦😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.