Glowdrop Reviews 

291
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 277 reviews, most reviewers had an average experience overall. Customers frequently highlight the excellent customer service and helpful staff. Many praise the quick and professional responses from team members, who assist with inquiries, orders, and subscription issues. People appreciate the personal touch and consistent communication, finding support attentive and reassuring. However, some people experienced significant issues with product effectiveness, reporting no noticeable difference in their skin color or texture. There are also concerns regarding order fulfillment, with several customers stating they did not receive their products or faced considerable delays. Additionally, a few people mentioned a lack of response from customer support regarding their inquiries.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing strong dissatisfaction,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the excellent, responsive,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing frustration over... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Response time

People report ambiguous experiences with response time, with many reviewers praising the quick and helpful... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Purchased the product and received a tracking number that was not recognized by the carrier. I emailed the company and got no response. The product arrived yesterday after a almost a month since purch... See more

Rated 5 out of 5 stars

This is amazing! So easy to use, and really works! Had complements on my glow already and only been using a short time! Best tanning drops on the market highly recommend and Jane is so helpful gets st... See more

Rated 5 out of 5 stars

This is truly a company with a personal touch- I had issues with my shipping and Hannah and Lez could not have been more helpful! They were super responsive and ensured my delivery was sorted and sent... See more

Rated 5 out of 5 stars

I failed to use the welcome discount when ordering. Sent message to Sheila and Sharmaine and was refunded my discount amount so quick. Great at responding in a timely manner. Can’t wait to receive m... See more



Contact info

3.5

Average

TrustScore 3.5 out of 5

291 reviews

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Hasn’t replied to negative reviews

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3.5

All reviews

(291)

291 reviews in the last 12 months

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Rated 1 out of 5 stars

Not received the item even though they…

Not received the item even though they state same day dispatch. It comes from China so will always take 3+4 weeks to arrive. Customer service fob you off saying it been dispatched but can provide no tracking information.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Glowdrop offerred me free product to…

Glowdrop offerred me free product to write a positive review for them. However, after using their product for nearly 3 weeks I can say their product is a complete waste of money and I regret my purchase. DO NOT WASTE YOUR MONEY ON GLOWDROP.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Glowing experience

Glowdrop / Hannah has been a dream to deal with.
My delivery arrived promptly and let's see where this glowing transition takes me.

Thank you Hannah and the team.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE !!!!

BEWARE !!!!! If your wanting this you have to wait at least 6 weeks this is not coming from Uk !!!! I’m moving soon when I told them this 3/4 weeks ago they told me we’re on there way !!!! Disgraceful

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Does not work at all and the 30 day money back guarantee is a joke. Wrote them an e-mail about it 14 days ago, they have still not responded. Do not order!

20 July 2026
Unprompted review
Rated 1 out of 5 stars

I wish I had read these reviews before…

I wish I had read these reviews before I ordered. The website makes you believe they are shipping from the US. That was the first lie. They are in China, I think. I have been waiting almost 3 weeks, and I have not received anything. I contacted customer service 3 times. 1. It was delivered 2. Oh, sorry, it was shipped, 3. It is in queue to be shipped. So basically, they are the worst. Requested a refund and asked to cancel the order. I will be circling back to my bank to make sure I get my money back. Ridiculous.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scammers

Absolute scammers. A real company, a legit company would resend the product with an APOLOGY when the tracking shows the package hasn't even SHIPPED yet.... 15 days later. Ellaine sounds like an absolute unemotional robot with her "assurances" it's on the way. I call BS. Scammers are losers in life. Avoid this crap company!

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Nervously Tried A New Product

Was trying a new product, one never knows what the product is going to be like but nowadays you always worry about whether or not the website is legit because there’s so many scams going on. I took a chance and ordered this new product through Glowdrop and had not received it yet. I reached out to them and their team was amazing! They always got back to me and were so pleasant and patient with all my questions and numerous emails. They always made me feel so important and valued as a new customer and that they were willing to help however they could. They have amazing customer service and I love their product! Shelley

6 June 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest company, selling a useless product

Whatever you do, do not waste your money on this product. It doesn’t work at all. I thought giving it a good six weeks to give it a chance but I’m still Lily white. When I contacted the company they told me I was past my 30 day refund policy, and because I bought a bulk amount there’s NOT refund at all. They had no bedside manner at all, just completely wiped me off. They are crooks who take your money for absolute rubbish. I tried being very nice about it with them over five emails and eventually I was told in no uncertain words that I will not get a refund nor will they pay for me to send it back to them. A dreadful and dishonest company I have ever dealt with. Gemma

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service. I received all the necessary information regarding shipping and additional costs via email immediately after placing my order. It is a real pleasure to shop with a company that is clearly well-organized and prioritizes its customers.
Many thanks, Hannah ⭐️⭐️⭐️⭐️⭐️

15 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the tanning glow drops and…

I ordered the tanning glow drops and gummies. Literally a month later I did not get my tanning drops. I went back and forth with 6 ppl for two weeks just to hear them tell me they want to give me 30 percent off. I have all the receipts, I did EVERYTHING these pos asked me to send and I was DETAILED. They don't care about their customers AT ALL, JUST MONEY HUNGRY. AND YES I WILL BE DISPUTING THIS.
I HAVE ALL THE RECEIPTS FOR MY BACK AND FORTH WITH ALL THESE PPL JUST FOR THEM TO TELL ME IM A LIAR.

Dont waste your time! If you have ANY curious questions regarding what happened to me because ive never tried these drops before and I was a dumbass for even raving about them to people before I even received my order! Mind you I never got my receipt in my package! I had to go back to my email to make sure I saw what I ordered. Fck these incompetent pos. They cant do anything right!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Was unsure about the gummies and the…

Was unsure about the gummies and the glow drops been using them now for a month and definitely see a difference in my skin colour order was fairly quick the drops are supposed to be watermelon flavour you can taste it a little bit I’m glad I give them a go I would purchase them again . Thanks Elainne and Cloe for persuading me to give them a try would recommend to others as they do make your skin soft and natural looking tan .

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Great item AND great customer service!

Great item but great customer service!
Thank you Ellaine for your speedy response and for actually helping me with my query!
So great to have a real person at the other end of an issue or query.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Glowdrops arrived and Hella excited to give them a try.

I just received my Glowdrops and cannot wait to see how they work. I have tried self tanners many times with awful results including the dreaded orange streaky look (Not Pretty At All). The reason for the 5 stars so soon is the wonderful customer service you receive if ever there is an issue, concern or any questions about the product and order. The lightening fast positive response time is worth a hella lot more than 5 stars. Thank you Lez and glowdrops, you ROCK!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Had an amazing experience ordering through glowdrop. Order arrived quickly and tastes amazing. I can’t wait to see my results. Speaking with Sheila has been an absolute pleasure, she has helped explain the process and made it super easy for me.

15 July 2026
Unprompted review

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