Generali Österreich - Generali Versicherung AG Reviews 

177
TrustScore 2 out of 5

1.8

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Company details

  1. Insurance Company
  2. Health Insurance Agency
  3. Insurance Agency
  4. Insurance Broker
  5. Liability Insurance Company

Written by the company

Generali Versicherung Österreich: Versicherungs- und Vorsorgelösungen für Privatkunden.


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1.8

Poor

TrustScore 2 out of 5

177 reviews

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1.8

All reviews

(177)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad customer service (and no coverage)

The customer support is just chaotic, no apologies and bad customer care.
This was my experience, once again earlier this week.
In the past I had experienced cases of no reply and refusal to accept an insurance claim.
I just cancelled my policy, never again with Generali AT.

27 February 2025
Unprompted review
Rated 1 out of 5 stars

HORRIFYING business partners!

HORRIFYING business partners!! They stole my Schadenfreie Jahren throughout the years and are now claiming that insurance on a 2015 Ford Fiesta for one year would be 1608.20€. They NEVER tried to advocate for me, while Germans were ramming me in the side and back-end of my car, because they cannot have what they want when they want.

ADAC says I have 7SFs and Generali claims 6SF as of this year. They are not competent to do simple math either, apparently.

They cancelled my insurance, because THEIR representative was so incompetent that he didn't bother telling me I had to re-apply for a brand-new insurance contract.

The letter of cancellation did not say WHEN it would end nor did it have the number of Schadenfreie Jahre written in it. The sheerest and most abominable incompetence that you can conceptualize!! ADAC could not believe that I had received a cancellation letter that did not contain that very basic information. I had to call Generali to get the cancellation date!! THE ACTUAL DATE, not just "Na ja 2 weeks from when we say you will receive this letter, and we're not telling you when that it."

Now these thieves have sent me a bill claiming that insurance on my Ford Fiesta for the 3 months that their firm screwed things up out of sheer negligence and incompetence would have been 1608.20€ per year. For a 2015 Ford Fiesta with less than 50k km on it!!!

A typical insurance on that car is 550-600€ PER YEAR. They have jacked that up to THREE TIMES THE AMOUNT. That is the very definition of being a thief.

THEY cancelled the insurance, because they hire morons, who cannot be bothered to do their jobs, and now they think I should pay them for 3 months 200€ less than a ONE YEAR contract for the 3 months that they were too incompetent to properly handle me changing cars.

These people are thieves, liars, and Gauner. They are not interested in being your partner or representative. They are interested in STEALING as much money as humanly possible.

All I can say is "Good riddance"!!! I hope I NEVER have to have ANYTHING to do with these criminals ever again. What I have learned from Generali: NEVER TRUST GENERALI. They cannot even take their leave gracefully and in a sane manner.

8 February 2025
Unprompted review
Rated 1 out of 5 stars

Cannot Cancel

We took out some home contents insurance. When we sold the property and asked to cancel it we were told that we were unable to for another 2 years. So now we are paying for home insurance for a property we no longer own. I would advise not to use this company.

9 December 2024
Unprompted review
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