Gearshop Reviews 

195
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Good product range and discounted price. Obviously hag a big demand but kept me informed about delay so that was good. Parcel is on the way so excited to receive it. Trying to get together a survival... See more

Rated 5 out of 5 stars

I’ve ordered a fair bit from Gearshop over the past few years. Always delivered to Auckland. Gear is always top quality and boxed which feels safe and secure. Always dispatched within the timeframe, s... See more

Rated 4 out of 5 stars

Love browsing through gearshop website, so much cool stuff. I ordered a pair of snowshoes at a great price. They arrived when they said they would, if I was to be picky, I'd like it if the delivery c... See more

Rated 5 out of 5 stars

Overboard 20L Dry Bag worked perfectly during multiple full submersions at my River Safety exercise. Bone dry clothing inside after the whole pack was under. Great service that provided a solution to... See more

Company details

  1. Outdoor Clothing and Equipment Shop
  2. Adventure Sports
  3. Bike Accessories Store
  4. Fitness Equipment Store
  5. Shoe Store
  6. Sporting Goods Store

Written by the company

Gearshop - Quality Outdoor Equipment. New Zealand based retailer of outdoor and lifestyle equipment. We operate gearshop.co.nz and gearshop.com.au only. No other gearshop domain name is genuine. Camping, climbing, fitness, biking and adventure, gear for every outdoor pursuit. Visit our store in Nelson 53c Bolt Road


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(195)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Love browsing through gearshop website

Love browsing through gearshop website, so much cool stuff. I ordered a pair of snowshoes at a great price.
They arrived when they said they would, if I was to be picky, I'd like it if the delivery could be a bit quicker.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Good product range and discounted…

Good product range and discounted price. Obviously hag a big demand but kept me informed about delay so that was good. Parcel is on the way so excited to receive it. Trying to get together a survival kit. Thanks

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Returned item

I returned a frame bag as it did not fit my bike. Gearshop kindly gave me a voucher to the value of the bag. In the meantime, I bought a bigger bike and asked for the frame bag to be returned. They promptly returned the bag, with I much appreciated. This is awesome customer service.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

regular purchaser

I’ve ordered a fair bit from Gearshop over the past few years. Always delivered to Auckland. Gear is always top quality and boxed which feels safe and secure. Always dispatched within the timeframe, sometimes right on the last day but have never gone over. Arrives quick once dispatched! Also the point system is so helpful and makes purchases feel meaningful as the system actually works well. Great company and I always recommend!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Personal service

Personal service! Slight hiccup with stock v order was sorted with several options offered. Very happy with gear and knowing I'm dealing with good people.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Boots were great

Boots were great and they turned up in a couple of days. Needed to exchange them for a larger size which was super easy and also really quick.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Staff we're super helpful

Staff we're super helpful and helped fit my new back pack. Offered advise and really quick reply to emails. Recommend. Sale prices allowed me to upgrade on what I initially intended to buy.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Gearshop is awesome! They carry all the best outdoor brands, great prices and amazing clearance deals! The staff are super friendly and accommodating. Fast shipping, hassle free. Highly recommend Gearshop and will be back to buy more gear in future!

21 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look