Good Dog Reviews 

3,376
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 705 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the online platform for its extremely user-friendly website, making it simple to search for specific dog breeds and connect directly with trusted breeders. Many people also consistently highlight the highly responsive support team, helpful guidance, and the healthy, wonderful puppies they successfully brought into their loving homes. Some reviewers were not happy with unexpected website restrictions, sudden rule changes, and ongoing difficulties getting their litter postings published. A few consumers also mentioned frustrations concerning communication hurdles, intermediary limitations, and extra platform fees encountered during the process.

What people talk about most

Product

Customers report a high level of satisfaction with the product, highlighting that it makes finding and... See more

Staff

Users describe positive interactions with staff, highlighting that team members and breeders are easy to... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website is easy to navigate,... See more

Website

Clients share positive opinions on website, highlighting how easy the platform is to navigate and manage... See more

Service

Consumers find service to be positive, highlighting a secure, organized, and well-managed process for placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So happy to partner with Good Dog for my breeding program, it is such a valuable tool. More than 50% of my puppy owners are found through Good Dog, and the tools to publish and interact with potential... See more

Rated 5 out of 5 stars

I would highly recommend Good Dog.com if you are going to purchase a new puppy online. The breeders and dogs they recommend are highly vetted by Good Dog which is important for your own comfort zone... See more

Rated 5 out of 5 stars

Linda is a wonderful person to deal with, she answered all our questions before and after picking up our puppy. Linda made it easy for pick-up, suggesting a location that made our drive more manageabl... See more

Rated 5 out of 5 stars

Great experience! Breeder, Jasmine Skye, provided great communication and photos and video of our sweet puppy. He has been super healthy and just the best puppy ever - we adore him! Highly recommend... See more


Company details

  1. Pet Adoption Service

Written by the company

Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(3,376)

590 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Dog is the best way to sell your puppies

Selling my puppies on Good Dog has been great. The staff is very friendly and helpful. Good Dog keeps adding tools that make it easier for breeders to sell on the platform. This company is definitely a 5-star company in every regard.

1 September 2026
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. I tried to place some puppies up for sell and instead of informing me that my puppies didn't qualify, they made is seem that all was well. And then after about a month and me not getting any traction I reached out to only be told I couldn't sell my puppies on there website.

27 August 2026
Unprompted review
Good Dog logo

Reply from Good Dog

Hi Jovia,

Thank you for sharing your feedback. Our team has been in communication with you to share more information about our Community Standards, Good Breeder Code of Ethics, and policies, including Good Dog’s Policy on Merles.

As they shared with you, every breeder in our community must pass our screening process and meet our community standards, including our Breeder Code of Ethics and minimum health testing requirements, before joining Good Dog: https://www.gooddog.com/standards-and-screening
Based on the information you provided, we determined that your program does not currently meet our standards at this time.

We understand our team shared the specific changes needed for your program to meet our Standards. Should you make those changes, we'd welcome the opportunity to re-evaluate your program. Please don't hesitate to continue reaching out to us at breederteam@gooddog.com if you have any questions about our Merle Policy.

Warmly,
The Good Dog Team

Rated 5 out of 5 stars

Very pleased to partner our breeding program with Good Dog!

So happy to partner with Good Dog for my breeding program, it is such a valuable tool. More than 50% of my puppy owners are found through Good Dog, and the tools to publish and interact with potential owners allow me to make sure they are placed with good families. Staff is always available to quickly respond to questions and enhance the web interface to the needs of breeders. I highly recommend Good Dog as the best and reliable partner out there.

26 August 2026
Rated 5 out of 5 stars

I have been very happy with everything…

I have been very happy with everything to do with Good Dog. I love their marketing, how they vet their breeders and byers, education.
I have many more litters coming and I’m grateful to have this platform to help me place them in the best homes for them.

23 August 2026
Rated 2 out of 5 stars

Feel safe and secure with Good Dog

Everything went great. I’m very happy with GoodDog and plan to continue using them to move my litters along. They are both good for the seller and the buyer and have many positive benefits for both. I can’t say enough good stuff about GoodDog.

22 August 2026
Rated 4 out of 5 stars

Easy to get my puppy

Easy to get my puppy. I went to the airport and picked her up from a pet nanny when she flew in. Pup was healthy, vet cleared her. Nancy the breeder with Gift of Gods Favor was easy to work with and polite. Puppy is very smart.

13 August 2026
Unprompted review
Rated 1 out of 5 stars

BREEDERS BEWARE.

I am a breeder and my recommendation is to choose another platform to market your puppies. The team lacks good customer service. I have my dogs listed on other platforms such as AKC and Puppy Spot. This platform has by far the worst communication. They make decisions without even talking to the breeders or clarifying. Their policies are obscure and will absolutely ban you arbitrarily without even checking the circumstances. Getting their compliance department on the phone is NOT possible. Please read their policies carefully they will take down a listing without any explanation or opportunity for you to explain. WORST WEBSITE I Have ever dealt with in terms of customer service from a breeders stand point.

18 August 2026
Unprompted review
Good Dog logo

Reply from Good Dog

Hi there,

Thank you for taking the time to share your feedback. We take concerns like this seriously, and we're sorry this hasn't been a positive experience for you.

We'd like the chance to look into what happened, but we aren't able to find a Good Dog account associated with the details provided in this review. We'd genuinely welcome the opportunity to connect, understand your situation, and see how we can help — please reach out to our team directly at breederteam@gooddog.com. Supporting the breeders in our community is important to us, and we'd love the opportunity to do that for you.

Warmly,
The Good Dog Team

Rated 5 out of 5 stars

Overall

Overall, my experience was user-friendly, straightforward, and efficient. Updates were easy to make, and payments were handled smoothly. When I called for clarification, the person who answered was very helpful, knowledgeable about the policies, and addressed all of my questions clearly and professionally. One improvement would be allowing messages to be edited or deleted within a short window, such as one hour, while keeping older messages permanent for record-keeping and future reference.

17 August 2026
Rated 1 out of 5 stars

Breeders not well vetted

I joined Good Dog because I believed the platform carefully screened its breeders and that this would provide a higher level of professionalism, transparency and accountability than searching for a dog through ordinary online listings.

Unfortunately, my experience with breeders I have encountered through Good Dog has been extremely disappointing.

I traveled from Colorado to South Carolina specifically to meet an adult Labrador after extensive conversations with the breeder about the temperament I was looking for. I was repeatedly told the dog was well socialized, loved people and was affectionate. When I arrived, the dog I met was extremely fearful, cowering, avoiding eye contact and uncomfortable interacting with unfamiliar people. This was temperament information I absolutely would have wanted before spending thousands of dollars and traveling across the country.

I subsequently communicated with another Good Dog breeder about an adult Labrador. There were lengthy discussions about the dog’s price, including pressure around availability and a deposit before I had even met the dog. We ultimately scheduled an appointment to meet at the breeder’s home. We arrived at the confirmed time, knocked and waited approximately 15 minutes. No one answered the door or contacted us, so we left. The breeder finally appeared after we were already gone.

These experiences have left me seriously questioning what Good Dog’s breeder screening and approval process actually guarantees a prospective buyer. A polished profile, health-testing information and positive reviews are useful, but they do not necessarily tell you how accurately a breeder represents a dog’s temperament or how professionally that breeder will conduct themselves.

I strongly recommend that anyone using Good Dog do their own extensive due diligence, meet an adult dog in person before paying a deposit whenever possible, and not assume that being approved by Good Dog is, by itself, an assurance of the experience you will have with a breeder.

9 August 2026
Unprompted review
Good Dog logo

Reply from Good Dog

Hi Ruth,

Thank you for taking the time to share this. We're sorry these experiences fell short of what you were expecting, and we understand how disheartening that is after traveling so far and investing so much in the search.

Every breeder in our community must pass our screening process and meet our community standards before joining Good Dog. After a breeder joins, we conduct routine check-ins to ensure continued compliance with these standards.

We understand the breeder you traveled to meet shared that with adult dogs there can often be an adjustment period, as they take time to become comfortable with new people and a new routine.

That said, our team would love to better support you on your search to finding your new best friend. Please reach out to us anytime at help@gooddog.com so we can learn more about what you're looking for and recommend breeders who might be a better fit.

Warmly,
The Good Dog Team

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