Gousto Reviews 

Love Gousto!
This is 2nd time of receiving this companies service
Packaging great only had couple of missed items this time
Surprised they either not got their own delivery company yet or start using recycling crates (other food delivery companies are doing it) aka riverford

Lots of choice in recipes and have a wide range of different foods.
Only downside is when ingredients are missing which is probably 1in5 boxes, the app will say credit has been applied but it never gets applied so you’re having to buy additional ingredients for the meal. Most of the time the ingredients are fresh but you do get the odd floppy carrot or spring onion.
All in all though, tasty receipts, clear instructions and good variety.

We've been using for a few weeks now my wife and I. Trying different foods we wouldnt normally cook.
Great ingredients and healthy eating with no waiste
Instruction cards easy to follow and makes cooking quite fun.
A couple of times the vegetables have withered before cooking, so plan your meal dates after delivery
Delivery always on time to allocated date/time.
So far really impressed.

Really impressed with Gousto’s customer service today. Unfortunately, my delivery was lost by the courier, but the customer service adviser was extremely helpful, friendly and efficient. They dealt with the problem quickly, arranged a full refund and also gave me 20% off my next order. It’s disappointing to lose my box, but the way Gousto handled the situation made a big difference. Excellent customer service – thank you! 😊

We had a voucher for 5pm/wowcher that was applied at the checkout. Remaining amount to pay was 3p but we've been billed £40+ instead.

Have tried to resolve with customer service live chat but they are no use.

Be careful using any of the offers. I had suspicions this sort of thing would happen and sad to be proven true. A shame as the concept of meal delivery fits into our lifestyle but it's more hassle than it's worth wasting hours trying to chase back money that's been incorrectly taken.

Delicious menus easy to follow
Beautifully packed and promp felivery

Website easy to use and like the discounts.

So the first couple of weeks with Gousto seemed really good. There were a decent choice of recipes. Initially it was only some of the vegetables that seemed not quite fresh. Every spring onion was wilted. That said the food was tasty.

All was well until we opened chicken thigh which was meant to cover two meals at the end of the week and it was rancid . After much debate they refunded money to cover the chicken thigh but were less bothered by the inconvenience of having me having to go out to the supermarket late in the evening to replace the rancid food.

Then today the courier delivered the box to the wrong address. Gousto’s solution was to refund my money within 3 to 5 working days. No discussion, no offer of organising another box for this week. Customer service is awful. Subscription cancelled.

Very disappointing customer service – I will not be ordering from Gousto again
I have been extremely disappointed with the way Gousto has handled my situation.
Today a large amount of payment was taken out of my bank after signing back up regarding an alleged outstanding payment relating to a box from around three years ago after i placed an order. I disputed this because I do not believe I received the box, and I asked Gousto to provide evidence of the order, delivery and payment that they are claiming is owed.
Instead of providing clear evidence, I was initially told that because I had not contacted them at the time, they could no longer help me and that I should contact my bank if I wished to dispute it.
What makes this even more disappointing is that I actually went on to order from Gousto again after this, as I had previously been a customer and trusted the company. However, after the way this situation has been handled, I no longer feel comfortable continuing to use them. I have now asked for my current order to be cancelled because I am so unhappy with how the matter has been dealt with.
If a company is asking me to pay money for something from three years ago, I think it is completely reasonable to ask for evidence showing exactly what I am being charged for and proof that the box was actually delivered.
I have now had to escalate the matter to a manager, he is not being helpful at all. This should never have been necessary.
For me, this is not simply about the money. It is about being given clear evidence, being treated fairly and receiving a reasonable explanation when I have raised a genuine concern.
Unfortunately, this experience has completely lost my trust in Gousto. I will not be ordering from them again and will be taking my complaint further.
Will be going to hellofresh.

Ive been having gousto for 6 years now and in that time the meal choices have improved with a lot more choices available customer service is also good.

Went in my old account to look at new ready meals range after seeing advert on Saturday night, they were pretty much sold out so came off site. Next day noticed a PayPal transaction for £47 for 2 ready meals....they insist I put this through at 2am Sunday!!! Caller was rude and not listening, just advising I must have gone through and completed the order which I 100% didn't as was in bed and noone has access to my phone or account......dodgy as hell! Then says will take 5 days to be back in my account....shocking!!!
Absolutely shocking, when asked for manager or ombudsman details she hung up!!!!!!

Good fresh easy cooked food very enjoyable

As usual followed the menu plan that came with my box. Chicken meal planned for the 4th but use by was the 3rd. Not the first time this has happened. Some of the ingredients are not at their best by use day.

I ordered a box of five meals. They delivered the box a day early without informing me, then all the meals had to be eaten within 3 days or they went off. Engaging with customer service has been appalling. They won't seriously engage with me, they just fob me off and won't answer my questions. They even said that as I was made aware of when the use-by dates would be, before my delivery arrived, I am responsible, not them. However, the email in which they informed me of the dates was sent after the cut off to cancel! The fact I've spent days trying to get a refund for meals I could not use and many, many frustrating emails exchanges, has demonstrated that Gousto's customer service is abysmal.

Delivered to the wrong house. DPD didn’t want to know and said contact Gousto. Tracked down the delivery myself. Cooked one of the meals and peanuts were on the verge of rancid. Contacted Gousto on chat, the chat failed and dropped. Gousto did try and email me but would have had to start again from scratch and frankly I couldn’t be bothered. Been a customer for years usually have a very good experience. I would think twice about accepting a Sunday delivery around a bank holiday again 😔

Didn’t receive my box . Was delivered by DPD with a blurred photo of nothing ? Waited in for delivery . Second time it’s happened. First time it was left in the middle of a busy street and stolen. Wasn’t able to get through on customer service line, Chat was not working and app was glitching . Had to find another phone number the next day and waited over 20 mins on phone to speak to someone just to get a refund and nothing else .

There is always lots of choice and new recipes to try. The food is good quality. If there is ever an ingredient issue it is quick and easy to get refunded for the item. This happens very rarely - we have gusto boxes for most of the year and in the past two years I have only had two ingredient issues. Customer service is excellent.

Food is lovely good quality ingredients but unfortunately two of my recipes had ingredients missing, 3 from 1 and 4 from another. I had 4 lots of chicken when I only needed 3. I did get credit for this which was good but it’s frustrating as meal could not be completed

Food is absolutely amazing but unfortunately without the discounts it’s very expensive

The convenience of the box is great, but I’ve increasingly had boxes delivered with shocking quality of ingredients. Vegetables squashed because everything’s been crammed into one box, mouldy vegetables, some packets opened or leaking. I’m really surprised at how downhill it’s gone. To top it off, you can only complain about one item per day for some strange reason, which makes it difficult when you have a box with multiple issues.