Long Delays, Unclear Pickup Information, and a Disappointing Plant
I ordered a plant and several bushes, all of which were listed as in stock at the time of ordering.
It took more than a week before the order was shipped to my selected store, and then another two days before it was ready for pickup. When I arrived at the store, I discovered that only the bushes had been delivered and that I would have to wait longer for the plant. This was not communicated clearly in any of the emails or text messages I received, all of which suggested that the order was ready for collection.
A week later, I finally received confirmation that the plant had arrived and had to make a second trip to the store. Unfortunately, the plant itself was very disappointing: it consisted of little more than a pot with a single leaf sticking out.
As I do not live close to the store, the lack of communication resulted in an unnecessary extra journey. Had I known the order was being delivered in multiple shipments, I could have planned accordingly.
Overall, the experience was frustrating due to the long delivery times, poor communication, and the disappointing quality of the plant received. Based on this experience, I do not expect to use this service again in the future and will likely look elsewhere for my gardening purchases.
Reply from Blomsterlandet
Hello Mike,
Thank you for taking your time to respond with feedback regarding your online order.
I'm sorry if our transparency on the delivery was to be desired, and if it caused problems for you as you came to collect it at our store. We will absolutely look over this case and hopefully do better in the future. Meanwhile, I hope that you feel satisfied with the solution from our e-mail conversation, and that we can better live up to your expectations in the future.
Best regards,
Customer service.