Okay, but suboptimal experience
Seems ok in terms of the ingredients you get for the price tag, but the taste is something you really have to force yourself to do every morning. What really bothers me is that, after your initial subscription runs out, you can accidentally extend it by another 12 months by clicking the wrong button in your profile. There is no confirmation step, and you won't get any feedback that anything happened. You can accidentally press something on the screen (which is easy to do on mobile), and it immediately extends your subscription for another 12 months without telling you anything.
What's even worse is that there seems to be no customer support. I've tried to reach anyone multiple times over the past months with different topics, and not a single time did I receive a response. I've had to block them in my banks to cancel the subscription.
Reply from BIOGENA ONE
Thank you for your honest feedback.
We are pleased to hear that you are generally satisfied with the product's ingredients and value. At the same time, we are sorry to learn that the taste does not meet your expectations.
We are especially concerned to hear about your experience with the subscription renewal and the difficulties you encountered when trying to contact our customer support. This is certainly not the experience we want our customers to have.
We take your feedback regarding the subscription process and the lack of communication very seriously and will forward it internally for review. We would appreciate the opportunity to look into your case personally and clarify what happened.
Please feel free to contact us again (ecommerce@biogena.com) with your customer details so that we can investigate your concerns and assist you directly.
Kind regards,
Theresa
Biogena Team 💚