I am NOT happy with the quality nor the after sales customer services! I bought biltong from Billytong, Mark. Biltong arrived in plastic bags, never a good idea and i was already skeptical. Ope... See more
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See what reviewers are saying
Owner got in touch after some unanswered emails and assured me delivery was in motion and gave DPD tracking number. Found delivery completed next day. Fast response from someone who evidently cares ab... See more
Company replied
Just been back in SA for a month and have been testing Biltong from Pretoria to PE to Cape Town , but I can honestly say that Billytong Biltong is my favorite! Billytong has so many different flavou... See more
Billytong never disappoints. Mark and his team Mich, Zara and the gang are always helpful and ready to ensure their customers get their SA treats. Mark once opened especially early to ensure I could b... See more
Company details
Written by the company
Billytong,--South African shop in Cobham KT11! In-Store Delights: --Biltong, Chilli Bites, Snap Sticks, Droëwors --Boerewors, Braai Meat, Honey-Glazed Ribs (from the BRAAI CLUB) --Bobotie, Vetkoek & Mince, Durban Chicken Curry Melktert, Koeksisters--Frozen South African favourites to take home We provide catering services Find us at 1 Hollyhedge Road, Cobham KT11. Walk down the alley next to the building – we’re tucked away and ready for you! Sunday Hours: 09:00 – 16:00: Monday to Friday 10:00 to 17:00 Saturday 09:00 to 17:00 www.billytong.com
Contact info
Rear of 1 Holllyhedge Road, Cobham KT11, KT11 3DQ, Cobham, United Kingdom
- 07789755504
- MARK@BILLYTONG.COM
- billytong.com
3.9
Great
52 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Mouldy meat biltong, and no promised refund
I am NOT happy with the quality nor the after sales customer services!
I bought biltong from Billytong, Mark.
Biltong arrived in plastic bags, never a good idea and i was already skeptical.
Opened the bag and biltong was moulded. Disappointed and disgusted i contacted Mark and i was promised my refund. I am STILL waiting. This is clearly a unprofessional and unethical business. My follow up request for my refund was ignored.
Seeing that i am not getting my refund and being ignored i have now reached out to the health inspector in the area.
I have been buying from Snoggies and NEVER had this, never!!!
30 July 2026
Unprompted review
Reply from billytong.com
Hello Mitch, please accept m apologies, I have been in bed for a few days. Your refund is completed...Pleease can you take off your review
Rotten Boerewors and Disgusting Biltong!
UPDATE: Mark attempted to flag my review and get it removed, however it wasn't as it is a legitimate and true review. Mark did not once offer either a full or partial refund and he insisited the food would still be fresh, which it wasn't. Unacceptable customer service and I am out of pocket by 70 pounds, being a disabled single parent.
Fresh meat was sent on the Friday and arrived to me on the Monday. Everything was off and disgusting, inedible, even the biltong which had gone mushy and stuck together. When I contacted the owner Mark he first said he didn't get my emails then I contacted him on Instagram and he just said 'it'll be fine, it was packed in ice bags' well no actually it was warm and off and stunk and the boerewors was off, the biltong inedible and a packed of biscuits smashed to smithereens. This person refused to even partially refund me never mind fully refund and were so rude. There are plenty other lovely online butchers for South African foods so this is one to avoid, don't say you weren't warned!
29 June 2026
Unprompted review
Reply from billytong.com
UPDATE
Hi Isobel,
I'll try to explain it one more time. This time please read it and undersatnd so you can work with me to sort this out for you as normal people would want to do surely.
The issue wasn't with the quality of the meat when it left us. Unfortunately, your parcel was delayed by the courier for three days. During that period, we experienced temperatures of around 36°C, and the prolonged delay meant the wet fatty biltong deteriorated in transit. I was not aware of this until you started messaging me....This was an unforeseen courier issue, not a problem with the product when it was dispatched.
I completely understand your frustration, but I hope you can also appreciate that a three-day delay in extreme heat is something that was outside of our control. The courier's failure to deliver on time is what caused the problem.
So please for the love of god and to stop us all wasting our lives on this send me a message on 07789755504 and let me get this sorted for you.
*****************************************************
...Since Isabel has not bothered to reply we can all see that she is totally incorect about the fact that I was rude and did not want to resolve the issue...did not send out on Friday as it was frozen food and totally accept that the couirer did not deliver in time and therefore the food was spoilt...But Isobel cannot accept that........Shame.......Isabel you are mistaken we never send meats frozen on a Friday as they would not arrive until Monday and all food would be off...The courier delivered 3 days later and off course the meats are off and biltong as it was wet and fatty at 33 degrees heat. I have tried to tell you I am happy to refund and or replace but with you its like hitting my head against a brick wall and you are rude. I cant find the messages previously on social media but I assume you delteed them to delete your rudeness.....If you want me to help you help yourself and stop being a keyboard warrior with this post....I have reported it as well to trust pilot as you rejected my requests to help and decided you would be better served lie this. What exactly are you warning people about Isabel. I think my ratiing says it all and you are just trying to destroy a business when you can clearly see it was the courier or do you not see that? Or do you blame me becuase you think I am the courier?
PS
You had wet fatty biltong and it was with couriers in the heat for 3 days so it would have been off so I said we would replace it or refund. The boerewors is also going to be off...Its a fact of what happens when the courier does not deliver as per next day that htey should...Cusotmer knows that...So if I apologise and say lets replace or refund that is what should happen. So Isabel why cant I do that instead of you being a keyboard warrier?
Some tracking and Comms issues but good response
Owner got in touch after some unanswered emails and assured me delivery was in motion and gave DPD tracking number. Found delivery completed next day. Fast response from someone who evidently cares about their customers and their business. I will recommend them to anyone.
13 February 2026
Unprompted review
Reply from billytong.com
Good morning Tom
Your parcel was shipped on the 11 February and we paid £9.99 for next day delivery on a DPD delivery The tracking number is 15505351675698 and you should have had it 3 days ago
I will investigate and find out what is going on and when we do sort it I would hope you would reflect your feedback on the fact that DPD is causing the delivery delay If the parcel is lost we will replace
In the meantime Pleaee check with your local DPD depot as they may have twist to deliver and taken it back to their local depot
I will work with you to resolve this and make sure yoh do get your Biltong
I did also message but your Dublin contact number did not seem to go through I also sent you another test message this morning so we can work to resolve this with DPD
Regards
Mark Pollak
Billytong
Disgusted
My 80 year old mother in law attempted a purchase which never arrived. Several attempts were made to contact the business which were ignored, at which point I, as a previous customer, got involved. After claiming that contact was always responded to, promises were made to rectify the problem. That's when they went silent on me, never to be heard from again. My mother in law had to approach her bank for a refund. Absolutely disgusting behaviour and as a South African, I'm totally embarrassed at the moral bankruptcy they've displayed.
Edit in response to your response: there was no agreement. In fact, I specifically said do not send the replacement as a bank refund took place and she went elsewhere.
I HAD to get involved as you ignored her enquiries. It is only since your actions were made public that you could suddenly see the prior attempts to contact you.
For you to attempt to try to take the moral high ground here is bewildering. You took her money, didn't supply what she paid for, then went silent.
If you had dealt with it professionally, you may have found more understanding, but YOU chose to ignore, YOU chose to send the goods after I'd requested you didn't, YOU chose not to have your goods back after I offered to send them back, YOU chose to call me toxic because I dared to not just go away.
12 December 2025
Unprompted review
Reply from billytong.com
JUST RECIEVED FROM SON IN LAW OF CUSTOMER
Please stop contacting my mother in law. I'm aware that you sent the biltong after I requested you didn't, as we'd gone elsewhere to purchase. It is sitting unopened, though I've had to get rid of the samoosa's as they were room temperature on arrival. I'm more than happy to return the remaining order, provided you supply the shipping label. I will not remove the review as it is an accurate account of our experience with your business. I am, however, prepared to add to the review should you persist.
.
1Formal factual statement (for records / platform support / legal clarity)
The individual who has left the reviews is not the original customer but the son in law
The mail above confirms receipt of a second parcel. As agreed, we offered a full refund and additionally sent a replacement parcel, which was received. The replacement was provided free of charge. The customer will get their money back the first parcel was delivered but the customer never received
On the second parcel which was received an issue reported with the samosas; however, this did not affect the agreement, as the parcel was supplied at no cost. In fave you can read that they have the parcel So if you have it and did not pay eat it!! Why demand a return on a free product Makes no sense
Despite this resolution, the reviewer has refused to remove the negative reviews and has since threatened to post further negative reviews.
We consider the matter resolved from our side and believe the ongoing reviews do not accurately reflect the outcome or the service provided.
The person posting these reviews is not the customer, and further negative reviews have been threatened despite the resolution.
We stand by our service and our efforts to resolve this
Mistakes happen - the resolution is important and to threaten me more or not remove the review os shocking in my opinion and obviously someone who may be doing this for spite and malice Not even a thank you for free stock and only more threats
Flavours of South Africa
Your one stop shop for some great South African produce. A great variety of products and ingredients. A true taste of home and always a warm welcome by Mark and his team. Highly recommend.
30 September 2025
Unprompted review
Amazing
Amazing south african products with a wide range to choose from , lovely staff and would definitely recommend to anyone interested in south african snacks , food , drinks , etc.
27 September 2025
Unprompted review
Thanks for the personal delivery Mark
Thanks for the personal delivery Mark - always the best service and great quality products
26 July 2025
Unprompted review
Great variety of SA goods
Have visited the shop in Cobham several times. Mark and his team are friendly and knowledgeable about the products. The quality is good and has such a variety of SA goods to buy. Tasty biltong in so many different flavours and other meats as well as a range of snacks etc.
13 July 2025
Unprompted review
Excellent service
Excellent service, professional and friendly. Mark is incredibly knowledgeable, helpful and kind.
29 July 2025
Unprompted review
Great Biltong.
12 July 2025
Unprompted review
Fantastic Biltong
Fantastic Biltong. Some of the best I’ve ever had. The shop in Cobham is a treasure trove of amazing foods. The meats are top quality too.
26 July 2025
Unprompted review
Home from home
Just been back in SA for a month and have been testing Biltong from Pretoria to PE to Cape Town , but I can honestly say that Billytong Biltong is my favorite! Billytong has so many different flavours to choose from, and 4 different fat levels from wet&fatty to extra dry and snapsticks. (And - the British beef that is used to make Billytong Biltong is giving SA beef some seriously strong competition! 😳)
28 July 2025
Unprompted review
Billytong never disappoints
Billytong never disappoints. Mark and his team Mich, Zara and the gang are always helpful and ready to ensure their customers get their SA treats. Mark once opened especially early to ensure I could buy some SA goodies needed at an 8am appointment far away. That is SERVICE and it was with a smile!!
1 May 2025
Unprompted review
Mark and his team are superb
Mark and his team are superb, the service online or in store is amazing and the quality of products and variety are excellent. Great meat, excellent biltong and Droewors, wonderful SA groceries- thank you Mark
26 July 2025
Unprompted review
Great service
Great service
Helpful in sourcing products not readily available
Great variety of biltong available
26 July 2025
Unprompted review
Great community shop with fantastic…
Great community shop with fantastic products from SA
18 July 2025
Unprompted review
Excellent biltong and amazing service…
Excellent biltong and amazing service from Mark
27 July 2025
Unprompted review
Reply from billytong.com
Thanks for a great review..much appreciated
Outstanding online ordering experience!
the online ordering experience with Billytong in Cobham has been outstanding! All our deliveries arrive promptly and with minimal fuss. Easy to navigate the site and order all our favourite south african meals.....highly recommend Billytong!
2 July 2025
Unprompted review
Reply from billytong.com
Thanks for a great review..much appreciated
The biltong is always fresh and…
The biltong is always fresh and delicious! The owner is also fantastic to deal with, professional and supportive - highly recommend!
27 July 2025
Unprompted review
Reply from billytong.com
Thanks for a great review..much appreciated
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