We were welcomed by Ricardo in the Hague store, who really helped us make the best choice. Great knowledge over his products, service oriented person with a nice sense of humor. His friendly style was... See more
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My husband and I visited Beter Bed in Zuid. A young employee there provided us with excellent service to help us choose a mattress. He was so kind and helpful. He guided us with the greatest care, hel... See more
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I recently visited Beter Bed Amsterdam Zuid-Oost, and had a great experience. The employees were very helpful and understood what I needed. They found the perfect solution for me. I bought a mattress,... See more
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The furniture was great. The delivery process was poor. Being unable to select a delivery time when purchasing was not helpful. The website advised us to order and the change the delivery address. B... See more
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Company details
About Beter Bed
Written by the company
Beter slapen, beter leven
Bij Beter Bed geloven we dat iedereen beter kan slapen. Hoe beter je slaapt, hoe gelukkiger, gezonder en productiever je bent. We geven je persoonlijk advies op basis van jouw specifieke wensen.
Innovatieve slaapoplossingen
We combineren jarenlange kennis met de nieuwste technologieën zoals ons Beter Slapen plan en Beter Slapen iD. Zo maken we de beste keuze uit ons uitgebreide aanbod bedden, boxsprings, matrassen, kussens en beddengoed.
Stel zelf je bed of boxspring samen
Al 40 jaar de slaapspecialist van Nederland
Al sinds 1983 zijn we experts in slaap en kennen we de nieuwste ontwikkelingen. We zorgen ervoor dat jij elke dag uitgeslapen en energiek wakker wordt.
Duurzaam slapen
We geloven in duurzaam slapen. Een goede nachtrust zorgt niet alleen voor jezelf, maar ook voor je omgeving. Duurzaamheid is daarom een vast onderdeel van onze strategie, zodat we samen dromen van een betere wereld kunnen waarmaken.
Written by the company
Contact info
Linie 27, 5405 AR, Uden, Netherlands
- 0413-338800
- info@beterbed.nl
- beterbed.nl
4.3
Excellent
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Watch out for delivery issues!!
(English translation below)
Positief: De behandeling in de winkel, redlijke prijzen (maar zie hieronder!) en breed assortiment.
Negatief: Levering. Instructies en waarschuwingen in verband met de levering grotendeels genegeerd. Gevolg is dat het bed niet op de juiste plaats is aangekomen en dat deze ook niet gemonteerd is. Het lijkt erop dat ik beide zelf moet regelen en met gevolg van extra kosten. Beide tegen de beloften van BeterBed in. Daarom de 1 ster.
Positive: The treatment in the shop, reasonable prices (but see below!!) and broad assortment.
Negative: Delivery. My instructions and warnings were largely ignored. Consequently, the delivery arrived in the wrong place and could not be assembled. It looks like I will need to arrange both myself and at extra expense. Both against the promises of BeterBed. Hence the 1 star
2 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent buying experience
Excellent buying experience, product quality and delivery time
3 September 2026
Reply from Beter Bed
Good afternoon,
Thank you for your review. It is very nice to hear that you had a good experience during the ordering process and that the item is of good quality. I also think it's great that the delivery was on time.
I wish you a wonderful night's sleep.
Kind regards,
Veruska
Beter Bed
The worst customer service
The worst customer service!
I had two bad experiences their customer service.
1. I contacted them few minutes after I made my order to change the firmness of the mattress I ordered which was super straight forward few days later the mattress arrived with the wrong firmware and now they are asking me 100 euros to exchange it!
2. We made a mistake ordering the wrong size of the mattress and it was still in the package, unused and they refused to exchange it and the solution they offered was to buy a new one in the correct size and just pay an extra 1600!!
3 September 2026
Unprompted review
Reply from Beter Bed
Hi Cherine,
We’re sorry to hear about your experiences with our customer service. We understand how frustrating it is when the delivered mattress does not match what you expected and when an exchange is not possible in the way you had hoped.
We would like to look into both situations and review what happened with your orders and the previous contact with our customer service team.
We have therefore requested some additional information from you via Trustpilot. Could you please provide these details? Once we receive them, we can locate your orders and investigate the situation further.
Kind regards, Janneke
Beter Bed
Horrible delivery times
Horrible delivery times. They rescheduled due to a supplier issue, the delivery of my order , by 15 days, without compensation or apology.
31 August 2026
Unprompted review
Reply from Beter Bed
Hi Kay,
We’re sorry to hear that your delivery has been postponed due to a supplier issue. We understand how disappointing it is to have to wait an additional 15 days, especially when you were expecting your order sooner.
Our apologies for the inconvenience. We hope your order arrives soon and that you can quickly start enjoying your purchase.
Kind regards,
Beter Bed
The staff is very good but the quality…
The staff is very good but the quality of the top part is damaged
29 August 2026
Reply from Beter Bed
Hi Krissada,
Thank you for your kind words about our staff! We’re sorry to hear that the top part is damaged. That’s of course not the quality you should expect from us.
We’ve sent you an email so we can look into this and help you further.
We hope to resolve this for you soon.
Kind regards, Janneke
Beter Bed
Reply from Beter Bed
Good morning,
Thank you for your lovely review. We are happy to hear that you are so satisfied with our service, delivery, and assembly. We truly appreciate your positive feedback. We wish you lots of sleeping pleasure with your new purchase!
Kind regards,
Sawardi
Beter Bed
Reply from Beter Bed
Good morning,
It is great to hear that you find the products to be of high quality and the staff very professional. I am also delighted that you found the transaction process smooth.
Enjoy your purchase!
Kind regards,
Veruska
Beter Bed
Excellent product and professional service
I’m very happy with my purchase. The product quality is excellent, and the delivery and installation service were professional, efficient, and on time. The staff were friendly and helpful. Overall, a great experience. Highly recommended!
23 July 2026
Reply from Beter Bed
Good afternoon, Sajad,
Thank you so much for your wonderful review!
We are delighted to hear that you are happy with your purchase and that you had such a positive experience with Beter Bed. It’s great to know that you are satisfied with the quality of your product and that our delivery and installation service met your expectations. Your kind words about our colleagues mean a lot to us. We constantly strive to provide friendly, professional service and make the entire experience as smooth and enjoyable as possible. Thank you for your trust and recommendation. We wish you many comfortable nights and lots of enjoyment with your new bed!
Kind regards,
Anthea
Beter Bed
Very good experience
Easy choosing and order process, fast delivery (literally next day), accurate delivery and availability information, comprehensive information about the product
23 July 2026
Reply from Beter Bed
Good afternoon,
Thank you for posting such a nice review.
I’m glad the ordering process was easy and delivery was very fast. I also think it’s great that there’s clear information provided about the product.
I hope you enjoy a wonderful night’s sleep.
Best regards,
Veruska
Beter Bed
Reply from Beter Bed
Hallo Jan,
Bedankt voor de review!
Wij zijn heel blij te vernemen dat u de informatie van de verkoper goed vond! Wij hopen u gauw weer te zien!
Met vriendelijke groet,
Ichelle
Beter Bed
Wrong item delivered
The retail team was helpful.
The delivery updates were good.
However, they delivered the wrong item to me. And they did not assemble the bed when I ordered for assembly to save time. The customer service said this could be that the retail team missed the assembly charges. So I wasted 3 hours on a working day to assemble a simple bed as I had no electric tools. Customer service had no empathy, can’t send someone to assemble in the next days = no bed to sleep on if I had not been able to assemble it.
18 July 2026
Reply from Beter Bed
Hi Jay,
Thanks for sharing your experience. We're really glad to hear our store team was helpful and that you were happy with the delivery updates.
We're sorry things went wrong after that. Receiving the wrong item and then having to assemble the bed yourself is definitely not the experience we want for our customers. We completely understand how frustrating it must have been, especially since you chose the assembly service to save yourself the time and effort.
Our apologies for the inconvenience. Thanks for your feedback, we'll use it to help improve our service. If there's anything we can still help you with, please let us know.
Janneke,
Beter Bed
Reply from Beter Bed
Good afternoon Lee,
Thank you for posting a positive review.
It is wonderful that you think the store is great and recommend it.
I hope you enjoy your purchase.
Kind regards,
Veruska
Beter Bed
Fast delivery, good assembly service
I ordered the bed in a store and it is delivered 1.5-2 weeks later. Delivery and assembly process was really smooth.
29 June 2026
Reply from Beter Bed
Hallo Kirkoglu,
Thank you for your review!
We are pleased to hear that your experience was a positive one. It's great to know that your bed was delivered within the expected timeframe and that both the delivery and assembly process went smoothly.
Thank you for choosing Beter Bed, and we wish you many comfortable nights with your new bed!
Greetings,
Ichelle
Beter Bed
One of the greatest service I have received.
My husband and I visited Beter Bed in Zuid. A young employee there provided us with excellent service to help us choose a mattress. He was so kind and helpful. He guided us with the greatest care, helping us understand what is best for our bodies and sleeping habits.
13 July 2026
Reply from Beter Bed
Hi Alicia P,
Thank you for your wonderful review!
We are delighted to hear that you and your husband had such a positive experience at our Beter Bed store in Zuid.
It is great to know that our colleague took the time to provide you with thoughtful guidance and helped you find the mattress that best suited your needs and sleeping habits.
Your kind words mean a lot to us, and we will be sure to share your compliment with the employee and the store team.
Thank you for choosing Beter Bed, and we wish you many comfortable and restful nights on your new mattress!
Greetings,
Ichelle
Beter Bed
Reply from Beter Bed
Hallo Ray,
Thank you for your review. The 1+1 free promotion works by adding two products to your shopping cart. One of the products is then discounted automatically as part of the offer.
It seems that only one product was included in your order. However, no worries, we will of course send the second product to you free of charge.
Our apologies for any confusion, and thank you for your understanding.
Kind regards, Janneke
Beter Bed
Poor Quality and a Misleading Warranty
I purchased a Beterbed mattress around five years ago, relying heavily on the warranty because I was unfamiliar with the brand and its quality. Unfortunately, despite very limited use, the mattress has developed a significant dent and now needs to be replaced.
I was initially disappointed to learn by the service person who confirmed the damage, that the warranty would only cover a 66% reduction on the price of a replacement mattress. However, after I posted a review here, I was suddenly informed that my specific case actually qualified for reimbursement of the original full amount.
One concerning part is that I only learned about my full warranty entitlement after posting a review. I was told the warranty would only cover half of the cost, but suddenly the terms were interpreted differently. I can imagine many customers don’t find out, in the benefit of Beterbed, and that is neither transparent nor fair.
My mattress model was clearly defective and has since been discontinued. Rather than focusing on technicalities and historical purchase amounts, Beterbed should simply apologize and replace the faulty product with an equivalent mattress of today's value.
Instead, I am now forced to shop within the amount they "allow" me, even though prices have increased significantly. As a result, I would still need to pay a significant amount for the cheapest replacement option available, which I find unreasonable and unfair considering the defect is not my fault or wear from heavy use.
To make matters worse, I am not even allowed to order the replacement online or by phone and must visit a physical store to complete the process.
When looking at alternative brands sold by Beterbed, the prices seem heavily inflated. For example, Emma mattresses are significantly more expensive on the Beterbed website than through Emma's own website. Many Emma sleeps mattresses are old and discontinued models.
Overall, my experience has been extremely disappointing. The warranty sounds reassuring when you make the purchase, but when a genuine defect occurs, the customer is left paying extra out of pocket for a replacement. In my view, this is neither customer-friendly nor fair and makes this company very untrustworthy.
I will also be raising my concerns with consumer protection organizations, as I believe these practices deserve closer scrutiny.
16 June 2026
Unprompted review
Reply from Beter Bed
Hi Eva,
Thank you for taking the time to share your experience.
Following your previous review, we have carefully reviewed your case. We have now sent you an email with a suitable solution regarding your warranty claim.
We understand that the warranty may have caused some confusion. Our warranty conditions have changed over the years, and your claim has been assessed based on the warranty terms that applied at the time of your purchase.
We hope our proposed solution meets your expectations and look forward to hearing from you.
Kind regards, Janneke
Beter Bed
Reply from Beter Bed
Dag Klant,
Bedankt voor je mooie review!
Wat geweldig om te lezen dat je zo tevreden bent over de M line 8. Fijn dat het matras zo goed bevalt!
We wensen je nog heel veel comfortabele nachten en veel plezier met je aankoop.
Groetjes,
Beter Bed
Top matras
Top matras, I have two of different sizes for 6 years and they are comfortable and like new. Best quality for price!!!
5 July 2026
Unprompted review
Reply from Beter Bed
Hi Yenisel,
Thank you for your wonderful review!
We're delighted to hear that you've been enjoying your mattresses for 6 years and that they are still as comfortable as ever. It's great to know that you're satisfied with the quality and value.
Thank you for your trust and support!
Greetings,
Ichelle
Beter Bed
Very disappointed with my experience at BeterBed
Very disappointed with my experience at Beter Bed. I purchased a mattress and pillows from them. I returned the pillows well within the official return period, but more than a month has passed and I still haven't received my refund.
What's even more frustrating is the complete lack of proactive communication. I had to follow up myself, and there has been no apology or clear explanation for the delay. Customers should not have to chase a company to get money that is rightfully theirs.
I expected much better service from a well-known retailer. Until they improve their customer service and refund process, I cannot recommend Beter Bed.
29 May 2026
Unprompted review
Reply from Beter Bed
Hi Chetan,
Thank you for your feedback. We are sorry to hear about the delay with your refund and understand your frustration.
We have contacted you via Trustpilot and requested some additional details so we can investigate what has happened and help resolve this as quickly as possible.
Kind regards, Janneke
Beter Bed
Happy with customer service
Happy with customer service
Assembly instructions is not clear
It comes with little obvious scratches.
18 June 2026
Reply from Beter Bed
Hallo Amr,
Thank you for your review. We're happy to hear that you were satisfied with our customer service.
We're sorry to learn that the assembly instructions were not clear and that your product arrived with some visible scratches. We understand how disappointing that can be.
The issue regarding the scratches has already been picked up by our team and is currently being resolved. We appreciate your patience while we make this right.
Thank you for your feedback, as it helps us improve both our products and our service.
Kind regards, Janneke
Beter Bed
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