Be.Green Reviews 

1,779
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

My plants were nice but they sent the wrong sized decorative pot for what I ordered. Their agent offered me a store credit to reorder the right one and then ignored all emails when I tried to accept... See more

Rated 3 out of 5 stars

Mixed experience. Ordered 2 plants, one arrived fine and is lovely, the other was completely damaged and had all its branches broken. I was informed last week I would have a replacement within a f... See more

Company replied

Rated 1 out of 5 stars

They didn't deliver all items in my order and there were two different ways of escalating this issue that I could find on the webpage, via form or via email. They responded to me only via form. Please... See more

Rated 2 out of 5 stars

I ordered 2 plants, one arrived in the timeframe but was completely damaged. The 2nd plant never arrived. I contacted the company and got a very fast AI response, answered that one and never got any r... See more

Company details

  1. Plant Nursery

Written by the company

Be.Green Spain Queremos convertirnos en tu lugar favorito para todo lo relacionado con el mundo de las plantas: desde diferentes tipos de plantas, macetas de diseño y accesorios, hasta consejos y programas de cuidados personalizados. Be.Green France Le site idéal pour tout ce qui concerne le monde des plantes : vous y trouverez un grand choix de plantes différentes, des cache-pots et des accessoires design, ou encore des astuces et des conseils d’entretien personnalisés. Be.Green Italy La nostra missione consiste nell'aiutarti a trovare la tua pianta perfetta per trasformare i tuoi ambienti in spazi ricchi di stile, pieni di vita e di calore.


Contact info

2.0

Poor

TrustScore 2 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

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2.0

All reviews

(1,779)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My plants were nice but they sent the…

My plants were nice but they sent the wrong sized decorative pot for what I ordered. Their agent offered me a store credit to reorder the right one and then ignored all emails when I tried to accept the voucher.

As per Belgium’s right to refund for online retailers, I requested a refund within the 14 day window. This was also ignored and so now I will take further action.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Ordered two items, received one

Ordered two items, received only one, and it was damaged. Not possible to call them, they say they have proof of delivery but can not show any proof. Never use that company!

22 April 2026
Unprompted review
Rated 2 out of 5 stars

Order 86081766

I ordered 2 plants, one arrived in the timeframe but was completely damaged. The 2nd plant never arrived. I contacted the company and got a very fast AI response, answered that one and never got any response on that one. The form to send the plant back leads you to an error page and you'll never get a return ticket. I'm probably will never get the 2nd plant nor will I get my money back. So please think twice before ordering with this company. I do now consider consulting legal help as it seems that I'm not the first one experiencing this. I definitely do not recommend this website!!!!

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Fraud, Bad service, no delivery

No delivery and no service (ordered a tree on Dec 8th waiting until today Dec 20th), be careful as the website promises delivery times they can’t keep, no response despite I tried to contact them several times, no money refund FRAUD!!

20 December 2025
Unprompted review
Rated 1 out of 5 stars

AI response bot, never an actual human

They have an AI response bot attached to the contact form on the website. Sends a very nicely worded response after 5 seconds of submitting the contact form. You'll reply to that email, and never get another response again. Item wasn't delivered, and looks like Ill never see the money back because they do not have customer service.

As you see from the reply, another AI bot failing to do anything to help. Suggesting I send yet another message to the contact form to be answered by a bot.

7 August 2025
Unprompted review
Be.Green logo

Reply from Be.Green

Hello, we are very sorry for this inconvenience with your delivery! It is not our goal for customers to have a bad experience or not receive their order. Please contact our agents and mention this review so we can help you as soon as possible. https://be.green/es/pagina/contacto

Rated 1 out of 5 stars

Products don't arrive on time if ever

Products don't arrive on time, if ever. Customer service doesn't ever reply.
I don't know why or how this company is still in business. Seems like a bit of a fraud.

4 July 2025
Unprompted review
Be.Green logo

Reply from Be.Green

Hello

We are a Spanish company that orders for all Europe, so some orders may have a longer delay. Anyway if it was your case, we apologize and we will try to improve. Thank you very much

Rated 1 out of 5 stars

Avoid at all costs

My order did not arrive, and i contacted customer service. For Two weeks getting email saying they were looking INTO the situation... When i got fed up,asked the refund... Stopped answering at all... This type of companies should cease to operate

18 June 2025
Unprompted review
Be.Green logo

Reply from Be.Green

Hi Tiago, I'm sorry you feel this way, from what we could see, an agent responded that he was going to initiate a claim and as soon as he got a response we proceeded with the refund, which has already been done.
We hope that soon you will give us another opportunity to check our service and we apologize for this order that did not go as you wanted or as we expected. We thank you for your review as it helps us to improve.
Thank you

Rated 2 out of 5 stars

Very disappointing experience

Very disappointing experience – poor customer service
I had a very frustrating experience with Bee Green. The plan I received arrived with an issue, and despite reaching out, I only got a reply to my first email. After that, complete silence. This lack of support shows a serious lack of professionalism and reliability. Unfortunately, I can’t recommend this company based on my experience.

Update: After posting my review, Bee Green finally contacted me and offered to send a replacement plant or issue a refund. Given the previous issues, I chose to receive a refund. However, the communication took a long time, which highlights their ongoing problems with responsiveness. Because of the refund, I am raising my rating to 2 stars, but the slow and poor communication remains a significant concern.

6 March 2025
Unprompted review
Be.Green logo

Reply from Be.Green

Olá Paulo, lamentamos saber que sua experiência não foi a que queremos que nossos clientes tenham. Vimos que um agente já tratou do seu caso e encontrou uma solução. Obrigado :)

Rated 5 out of 5 stars

Love this company!

I’ve ordered from this company at least 3-4 times, and every time was an excellent experience. I love how their website educates you on how to take care of your plants, but even more I love how they break it down for you before you buy them so you know you are getting what’s best for you! I do not have a green thumb, and I have a dog, so I like to get plants that are non-toxic and easy to care for. My plants arrived safely in sturdy boxes, were easy to set up, and are doing well!

12 February 2025
Unprompted review
Be.Green logo

Reply from Be.Green

Your support and positive feedback mean everything to us! We’re thrilled that you had such a great experience, and we’ll continue working hard to exceed your expectations. See you again soon!

Rated 5 out of 5 stars

Be.Green always delivers

Be.Green always delivers! Not only did I receive excellent customer service, but the plant was delivered quickly and in perfect condition! I will order from this company again!

22 November 2024
Unprompted review
Be.Green logo

Reply from Be.Green

Your feedback brightened our day! We’re so glad you enjoyed your experience. Customer satisfaction is our top priority, and we’re grateful for your trust. Looking forward to your next visit!

Rated 5 out of 5 stars

I had a great experience with Begreen

I had a great experience with Begreen. Their website made shopping for plants super easy—intuitive layout, beautiful images, and plenty of helpful information. My order arrived faster than expected, and the plants were in excellent condition: healthy, and clearly well cared for. I also found the information guides really useful, especially as someone still learning how to take care of plants... I’m already planning my next order!

23 April 2025
Unprompted review
Be.Green logo

Reply from Be.Green

Thank you for your wonderful review! Your satisfaction is our greatest reward. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

I have used Be.Green several times all…

I have used Be.Green several times all over the world and have always had a first rate experience. Easy to order, on time delivery and most importantly fresh, beautiful, thriving flowers. Can recommend 100 percent. Value for money as well as reliable quality.

27 April 2025
Unprompted review
Be.Green logo

Reply from Be.Green

Thank you so much for your kind words! It’s a pleasure to have customers like you. Your feedback encourages us to keep delivering the best service possible!

Rated 5 out of 5 stars

Good service at a good price

Good service at a good price . Will definitely be using them again 👍

22 April 2025
Unprompted review
Be.Green logo

Reply from Be.Green

Thank you so much for your excellent review! We're thrilled to know you had a great experience with us. We truly appreciate your trust and will continue working hard to provide you with the best service possible. We look forward to serving you again soon!

Rated 5 out of 5 stars

I have ordered from BeGreen 3 times and…

I have ordered from BeGreen 3 times and have always been very satisfied. I have cats and I felt safe knowing what plants are safe for them. I also ordered plants for a friend who lives on a high floor, and the plants were delivered to her door. I’ve always received high quality plants. I will definitely order again!

1 April 2025
Unprompted review
Be.Green logo

Reply from Be.Green

We truly appreciate your kind words! It’s wonderful to hear that you had a great experience. Your support means the world to us, and we’re excited to welcome you back soon!

Rated 5 out of 5 stars

The plants delivered are very healthy

The plants delivered are very healthy, directions given are easy to follow and we continue to order more plants for our house.

25 April 2025
Unprompted review
Be.Green logo

Reply from Be.Green

Thank you for sharing your positive feedback. We're proud to know we met your expectations. Your trust inspires us to keep improving every day. Please don't hesitate to reach out if you need anything!"

Rated 5 out of 5 stars

Nice!

I ordered a few plants and they arrived in a couple of days. They look pretty much in real life as they do in photos

19 February 2025
Unprompted review
Be.Green logo

Reply from Be.Green

Thank you for your wonderful review! Your satisfaction is our greatest reward. We appreciate your support and look forward to serving you again!"

Rated 5 out of 5 stars

Everything went smooth and fine

My order was delivered quite fast and I was very happy with the plants I received, I order 3 of them for my house and garden

21 April 2025
Unprompted review
Be.Green logo

Reply from Be.Green

Your feedback brightened our day! We’re so glad you enjoyed your experience. Customer satisfaction is our top priority, and we’re grateful for your trust. Looking forward to your next visit!

Rated 5 out of 5 stars

My Order Experience

I ordered from them, and in a couple of days I already had my package delivered. The packaging was very nice, carefully wrapping the plants, and they arrived under great condition. I am very satisfied with my order and the quality. Would for sure recommend.

23 April 2025
Unprompted review
Be.Green logo

Reply from Be.Green

Thank you so much for your excellent review! We're thrilled to know you had a great experience with us. We truly appreciate your trust and will continue working hard to provide you with the best service possible. We look forward to serving you again soon!

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