Amazing Customer Service and a Great Pump
I ordered my BabyNera pump before giving birth because I wanted to have everything ready for when my baby arrived. Delivery was really quick, arriving in just three days, and everything came nicely packed!
After giving birth, I had some trouble with my letdown and couldn’t pump as much milk as I expected. I was a bit worried because this was all very new to me, so I emailed the team to ask if I was doing something wrong or if the pump simply wasn’t right for me. Their staff replied very quickly, and the response didn’t feel generic at all. They were very patient and kindly explained a few things I could try. They also followed up with me, which I really appreciated during such an overwhelming time.
It took me a little while to get used to pumping and for my body to adjust after birth, but it has become much easier now. The pump is comfortable, strong, simple to use and very convenient when I’m looking after my baby. I also love that everything I needed was already included in the box.
I’m honestly very happy with both the product and the service. Their customer service was especially amazing compared with other brands I’ve dealt with. It felt like I was speaking to someone who genuinely wanted to help, rather than just receiving an automatic customer service reply. Having that support meant a lot to me during the first few weeks with my newborn. I would definitely recommend BabyNera to other mums!