Bollé Reviews 

'easy returns' it says on their website, im stuck with 300 quids worth of sunglasses i dont want and the order doesnt show on their site and their support have not bothered to reply for a week. Disgusting. Avoid!

Serengeti sunglasses arrived very bent on 7/11/26. Requested return authorization on 7/12/26 . Received no-reply acknowledgement, but five days later, no instructions on how to return. No phone number for customer service. Bolle was acquired by a private equity company in 2018. Is this the result? Shoddy and disappointing.

Had a issue with my sunglasses, purchased new, wore them once. Lens scratched. Do no know how, but contacted for warranty. They said none on abuse. First they were not abused. I just said i havd had cheap sunglasses that never scratched so easy. Raybans never scratched this easy. But they sorry nothing they can do. Asked to buy replacement lenses. Do not do that, but offered me discount code for a new pair. BUT cannot be used with sale items, cannot be used with other offers. Looked on their sight. 95% of glasses were on sale, code only good for 30 days. I sent them email about the code. Ghosted. I did not expect a free pair, but something. Their lenses are cheap, scratch way to easy. I have owned $10 all the way up to $500 glases never had anything scratch this easy. Avoid if possible.

The pair of sunglasses came with a broken nose bit.
They want it return them rather than doing the right thing: send a new pair and give 30 days to return the old before charging for the second pair.
Easy.
Customer service is just not good nor the quality of the glasses.
Never again.

I would give a zero-star review if I could. I have been using the prescription safety glasses for 2 weeks and cleaning them with alcohol lens wipes. They are now so scratched it is like looking thru a haze. The lenses are plastic and do not holdup in an industrial environment. The frames are nice and cheap (no issues). But the $245 plastic lenses are garbage and not covered by warranty.

Purchased a new set of sunglasses in December for this summer. I started using them this spring and within 3 days the coating started to peel on the inside of the lenses. This left a big mess and lines and bubbles all over the inside. I contacted bolle and all they would do is replace the pair for $30 plus shipping. I paid $90 for the glasses and don't think it's reasonable that they send me a defective product and want a bunch of money for a replacement. I am not giving them more money when it's clear I can't trust there products. These were purchased from bolle's website so I don't believe they were counterfeit.

Poor quality compared to other high pricing sun glasses. Returning the sun glasses are charged with 10€.
This information is not transparent communicated at all.
You are advertising with 30 days of return when buying an article. What you don’t say is that you get charged heavily when you have the need of return. In my case the article was reduced after I bought it. You are refusing to give me the same discount. I will return the glasses pay 10€!!! for the return and will never! buy again any Bolle product as Bolle obviously hates its clients.

Spy Optic, owned by Bollé. I used to buy exclusively from Spy optics, they were comfortable and well made products. They also stood behind a lifetime warranty that said ‘damaged, broken, defective, we’ve got you.’ Bollé owns them now. They still have a lifetime warranty. But it covers absolutely nothing. And the customer service reps are rude and in short, I’m good. 15 years as a loyal consumer, for sunglasses, snow board accessories. Thanks, I’m good, I’ll find a new brand instead of being insulted by your customer service team for my ($200) glasses falling and breaking and you refusing to cover them with your so called ‘lifetime warranty.’

Went through the hassle as registering as a professional, provided them documentation to the fact, approved. Spent nearly an hour picking out gear for my team to a sum of nearly £700, go to checkout.

"We don't deliver to Northern Ireland".

It's EYE PROTECTION. It hardly needs to go on a pallet!!

They didn't bother responding to my two emails either, the automated reply gave me an incident number and they never responded to my follow up email. I wouldn't mind the fact that they don't deliver here too much, if they had 1) advertised this and 2) actually responded to me instead of just immediately closing my customer service case with no communication.

Colossal waste of time and have taken our large business, and future business, elsewhere.

Poor quality, scratch easily and frames fall apart in a few months. Buy another brand.

Item broke within a few months of purchase because it was defective. No one at Bolle will help. If you do get a live person, they just transfer you to a voicemail box that is never answered.

Absolutely shocking customer service. Paid extra for 1-2 working day delivery and after a week i had to pick them and and they weren’t delivered to me. This was also too late for me to take on holiday.

I have a bolle vatmos helmet and I lost the screw that holds the visor on. Poor design really as its nearly come off 4 or 5 times before, but ive always spotted it. Anyway, I tried to buy a replacement part but they were out of stock untill next season. I'm not waiting 8 months for a screw. What am I ment to do with my visor now? So stupid. Also only 1 other places sells them and they don't even ship to the UK.

Pathetic, purchased sunglasses. They cracked whilst I was wearing them outside four months after purchasing. Apparently not covered by lifetime warranty, just get the same repeated email and line when I question why it isn’t covered. I’ll never do business with them again.

Bolle sucks! I would give them a zero star if I could. Bought two pairs of Bolle goggles last year and my kids wore them twice. Go to use them last week, and they’ve basically disintegrated! I contact them and they ask if I have the receipt. No! Who keeps a receipt a year later? They say “we possibly could offer you 40% off new ones”.

I’m an Oakley man now. Bolle sucks and I plan to spread the word to anyone that will listen.

AVOID - No replacement parts. I ordered directly from Bollé, their sunglasses come with many removable parts, they are the sort of sunglass that should last a long time and you are led to believe you can replace parts over time. However they do not stock most of the spares you need, and neither are they avaible through third parties. Waste of money!

One of the nose rubbers fell off, a normal standard part. They do not stock replacements, the replacement part is only listed on their Canadian site, and when contacted they have no idea when it will be back in stock. I've waited six months now for it to come back in stock or someone at Bollé to know when it will, still nothing. So maybe it would be better to glue the nose piece in, right so why did Bollé not do this? Why did they not provide a glue? Why did they not specify this? Oh yea and the care and maintenance section fo their website is down (and has been for ages) so you can't be proactive and find this out yourself.

I teach sailing, I am asked to recommend a lot of products to my students who want the best kit. I will not be reccomeding Bollé, I will be letting the sailing community know to avoid Bollé.

Ordered a pair of Discord glasses via Spy Optic and they were dispatched quickly. Unfortunately the courier company delivered to the wrong address (confirmed by courier) and after discovering this I reached out to Spy (Bollé Brands). They quickly sent a new pair which arrived safely and quickly. Great customer service. Thank you.

Do NOT buy products from Bollé. Bought a set of ballistic safety glasses. Within two years of normal use, one of the temples broke. I contacted customer service for a new temple under my EU legal right to have it repaired or replaced. Answer: breakage is not covered by guarantee (please tell me, what IS covered?). Only when I did not take no for an answer I got an offer for a new set at 50%. Not the 1 euro part, mind you: I had to buy the whole set again. No thanks. I cannot understand how a company can be stupid enough to make choices like that. For the rest of my life I will be telling everybody I know (and some purchase huge quantities of these products for government agencies for a living) that Bollé is a company to absolutely avoid.

Ordered a kids bike helmet. Paid £10 postage and packaging. Helmet doesn't fit. Want to return it. You have to meet the costs of returning the package and £15 is automatically deducted. As the returns address is in France essentially it's more expensive to post than I will receive in refund.

I have 3 different colour pairs of Bolle sports (golf) sunglasses. Alas after a period of time the coloured nose supports have started to discolour and rot, so I contacted Bolle via email but they told me I had to go back to my retailer. The retailer nolonger deals with Bolle so I cannot buy replacement parts on-line direct from Bolle. If you wear these glasses regularly especially in warm/hot weather the nose supports shall rot!