Bokio Reviews 

Felt fooled. Horrible customer service experience

I've had Bokio for a few years and when I logged in yesterday I was faced with a pay wall - and increased prices.

I got no warning email that my subscription was coming to an end, and no option to view or download my data.

I emailed support but needed to access my data so ended up paying for another year just to get my data down.

After paying (yes you have to pay to get their phone number) I was able to reach Bokio to discuss what had happened.

There was 0 understanding of my case, just an excuse that your type of account don't get a warning email when its about to end. They answered my support case but ended up in my spam inbox.

What I asked them: Can you repay my year, I won't be using it and this does not feel fair. All I needed was my data.

Their answer: You have payed. We can not repay you.

What I would have liked to hear:
Sorry to hear you felt this way. We understand this was frustrating and we could have done better to inform you. Since you have not, and will not, use your account we will refund your full year you payed.

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To answer your reply:
1. Your answer to my email reached my SPAM inbox and was not viewed.
2. The additional transactions I added are to no use for me. If I was aware that a couple of minutes of use would have cost me several thousand SEK I would not have done that of course.
3. You told me over phone that my type of account "does not get a warning email before termination", is that what is expected of an accounting platform, with real businesses using it? and then you have no phone number I can reach you on for support (without the business subscription I had to pay a year of).

My accounting is critical for my business and I was shut of without an answer and no clear information about when and how I would get an answer.

Let me ask you this Bokio, is this all really worth it?

For someone running a business I expected to be kept in the loop about my subscription terminating. If I'd known how strict you were about charging me for a service I didn't want or didn't need, and your non existing understanding of my situation, and if I would have known to check my SPAM email for your support, then of-course I would not have payed for the account. Yet here we are, and all I asked of you is that you refund my subscription. Tell me, is this discussion really worth it for an upset customer? Happy to resolve this if you want.

I have used Bokio as my accounting service. It is easy and convenient. Their new AI feature helps me to double check the entries since I am doing my own accounting. I used their service to register a new company which was really easy to use. It took a little bit more time than going through my bank but it was simpler.

Very helpful and patient. Always taking responsibility for the next step in the process, explaining and reminding.

Great service and swift respons to any questions.

Easy to use. Fast service.

Easy to communicate with, quick replies.

I got trapped with Bokio 5 years ago, so you don't have to!

Hidden fees, constantly changing the price, and rising without any reasonable cause. The support doesn’t support you for real when it's needed, and once your credit card is in the system, you will be getting charges unexpectedly.

Don't get trapped in their entry price!

Customer service never helped and just copied past ready answers.

I absolutely don't recommend it to no one.

To be honest, Bokio provides excellent customer service. They not only helped me during the company registration process but also continued to support me beyond that without any extra cost.

In my case, the bank requested numerous documents while I was opening my corporate account. It was not a one-time request; they kept asking for different documents at different stages of the process. Each time, Bokio assisted me professionally and helped me resolve the issues quickly and efficiently.

I highly recommend their services to anyone starting or running a business.

Good customer support, solution oriented and flexible. It was easiest way to star a business without knowing anything about it!

Emil was very available and supporting. Thanks!

Great support from the service team! Highly recommended.

Really helpful and quick to respond whenever needed by the staff.

With only six weeks notice, they are terminating the UK service, for me to find alternative account packages within a very short space of time and to download several years of Bokio. They entered the market very cheaply at about £6 a month. And now they’re charging over £25 a month. It’s the same as everybody else. Very disappointing and if they’re pulling out of the UK market to focus on Sweden then they’ll have a very small market indeed. I can’t see how they will survive.

Great platform for bookkeeping, would recommend to others starting a company or already run one.

Nice tonality and a good and relevant offering. Curious of me and my business and explain how the services would benefit my needs. Felt honest and transparent.

Very simple to set up, walked through every step of the way and given almost instant answers from support when I had questions. There was a slight delay in the account set up, which was not due to Bokio but the Swedish system which meant I missed a fabulous offer they had on. When I asked support about it they said I'd sadly miss it but they would give me another offer to cover it! Wow! I was a little sceptical about this venture but honestly I am really impressed. You learn by doing and when deep and meaningful information is provided it is in a simple step by step format! Brilliant! 😍

Happy with Bokio