Ayvens Nederland Reviews 

I switched from my freelance company to my new employer and my lease contract was going with me. The process took 4,5 months for an administrative change of the contract, during that time Ayvens without skipping beat kept sending me all the invoices and shared little to no information.

After my lease ended, I forgot to hand in the rear baggage shelf. Of course I called them one or two days later to tell them this and that I am willing to bring the shelf. But they did not allow it and I got charged 250 euro for this. These are thief practices. Will never lease again with this company

Since the case was opened, Ayvens has communicated four separate commitments to deliver the vehicle to a repair centre. The first three commitments were not fulfilled, and as of today a fourth promise has been made that the vehicle will finally be delivered to the garage. Despite continuous follow-up, conflicting information has been provided regarding the vehicle's location and repair status, making it impossible to obtain a clear understanding of what is actually happening. Most concerning is the apparent lack of ownership and accountability, with no dedicated contact taking responsibility for driving the case to resolution or providing proactive and accurate updates.

Had a private lease contract at Ayvens for four years. Never encountered any problems. Making appointments for service was very easy, as well as everything else in the online system. Also the process of returning the car (picked up at my home address) was very convenient. Within five days the car was checked and everything was ok.

We had a 5 year lease. We had a lease without anny problems. On the 13th july we returned the car. This last check and pickup went without anny problems. We also did not make the full miles of the 5 year lease. We just got a credit bill and everything was billed acordingly. We will certanly tell people about our perfect experience.

I had a great experience at Hedin Amersfoort. It's evident that they have invested significant effort into creating a truly customer-centric experience, thoughtfully anticipating what customers need. The availability of good coffee and a dedicated workspace while my tyres were being changed made the waiting time productive and comfortable. Combined with the personal attention, ease of service, and overall professionalism, the experience genuinely felt next level.

Fraud! Take care of this thieves. Handed my car back after 2 years private lease. No damages and no damage report received. Drove 5000km less than I paid for in my contract. Instead of reimbursing this Ayvens 1. keeps charging the monthly fee although contract has ended, 2. now sends me an invoice where they missed a minus in their calculation and wants to charge me instead of reimbursing. Customer service does not reply on any channel. Sent complaints 2 weeks ago (I am still waiting for feedback on a complaint 9 months ago), customer care team not reachable, when transferred hanging up. And this is not the first time Ayvens is invoicing unjustified invoices. Dont sign a contract with them. Damage on my side now 1700€ and will now get legal help to get my money back.

Update after 5 weeks. I today finally talked to one employee that could provide answers and a solution. That was surprisingly helpful thanks to Maura. What is still good to share I spent almost 180 min on their phone lines and wrote more than 10 mails. This is not acceptable especially with the 5 weeks of waiting. What I am still missing is an explanation why I was issued an 1200€ bill that is now cancelled as it was not correct?

Effortless for 4 years. No worries, no unexpected bills, just wonderful. Nice car too.

Ayvens make it easy to book your maintenance or change tyres and it is done all through the app.

Terrible customer support and service

They only have 3rd part liability insurance, they want to snatch maximum amount of customer money in case of damage.

I would not recommend anyone this company

Very bad after sales client management ar Ayvens Greece.

Good communication, good app.

Good app, very responsive support. Nice incentive with the movie night @ Pathe.

I recently attended the event and was thoroughly impressed. The communication beforehand was clear and timely, which made planning effortless. The location was excellent, easily accessible, and well set up for the occasion. Everything around the event – from registration to on-site support – was organized flawlessly, creating a seamless and enjoyable experience. Highly recommended!

Always good service and very nice events, we were invited for a movie cinema night, had a great evening, thank you!

Most traumatic experience of my entire life

Great fast service for more than 5 years.

What a kind gesture! Thanks Ayvens, for this great movie experience.

I really value the effort that Avyens give both new clients and the ability to reward their current customers. I would recommend Ayvens to anyone looking for touble free motoring. Thank you Ayvens, keep up the good work. Looking forward to building the future together.

The event Ayvens hosted at Pathé was wel organized. The option to be able to expand (self paid) on the provided snack would have been a plus, but never the less a fun event and wel hosted.